Sales Support Manager

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We\’re in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Certilogo is the world’s leading provider of connected product solutions that empowers brands to turn their physical products into digital media assets, which deliver ‘connected product’ services that convey trust, generate engagement, and drive circular and sustainable shopping.

Founded in 2006, Certilogo’s mission is to leverage product digitization to create trusted and authentic relationships between brands and consumers. The company was born against the backdrop of a concerning rise in counterfeit products due to the boom in global e-commerce. Prompted by the realization that there was no simple tool for consumers to reliably authenticate their purchases, Certilogo set out to build a digital solution that would fill this gap.

This game-changing idea led to the development of a cutting edge, proprietary SaaS platform based on Artificial Intelligence that is used by millions of consumers around the world to connect with the brands they love, via smartphone.

With nearly two decades of experience, Certilogo has long been a pioneer for secure product authentication, and developed a security methodology, Secure by DesignTM, considered the global gold standard for digital product authentication in the fashion and luxury industry.

Over 80 brands have partnered with Certilogo, with 1 consumer connecting every 3.8 seconds to instantly verify the authenticity of the products they purchase, access content, information, and services offered through frictionless and curated branded journeys.

Certilogo was recently acquired by eBay in 2023 and has continued to build on its mission to empower brands by elevating the customer experience and providing connected product solutions that convey trust, generate engagement, enable circular services and support sustainable business models.

Visit discover.certilogo.com for more details.
This new role will report into the Commercial Development Operations Senior Manager. This newly created role will be responsible for supporting the sales team with client-facing material, sales operations processes and events, client-onboarding processes, and internal reporting. The role will be a key driver of the Commercial Development team’s success.

What you will accomplish :

Sales Support & Operations

• Prepare compelling ad hoc presentations for clients, prospects, and internal stakeholders

• Maintain and update key performance indicators (KPIs) and reporting dashboards used by the commercial team

• Provide prompt, accurate responses to client and prospect inquiries on non-technical matters (e.g., privacy policies, general product information)

• Coordinate follow-up activities for sales calls, meetings, and events to ensure consistent client engagement

Document & Contract Management

• Maintain organized document repositories and contract databases

• Manage contract lifecycle processes and ensure proper documentation

• Oversee client and partner onboarding processes on company systems (e.g., iCertis platform)

• Facilitate execution of Non-Disclosure Agreements (NDAs) and other legal documents

Client Relations Monitoring

• Monitor and manage website inbound leads and inquiries

• Support client onboarding processes to ensure smooth transitions

• Maintain accurate client and prospect databases

Event & Travel Coordination

• Plan and organize business travel arrangements for team members

• Coordinate sales events, client entertainment, and team activities

• Provide on-site support for business development team during events and conferences

Reporting & Analytics

• Develop and update reports and presentations for CLG and eBay leadership

• Analyze sales data and performance metrics to identify trends and opportunities

• Support monthly, quarterly, and annual reporting cycles

What you will bring :

• 4+ years of experience in sales support, sales operations, business operations, or commercial project management.

• Proven organizational and multitasking abilities, especially in deadline-driven, cross-functional environments.

• Strong verbal and written communication skills, capable of crafting executive-level reports and client-ready materials.

• Proficiency with CRM and sales platforms (e.g., Salesforce, HubSpot), Excel/Google Sheets, and presentation tools (e.g., PowerPoint, Google Slides).

• Analytical thinker with an eye for detail and a passion for optimizing processes

• Proficient in English and Italian

• Familiarity with SaaS, authentication, or digital product ecosystems is a plus knowledge of project management platforms (e.g., Asana, Monday.com, or Jira).

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay\’s commitment to ensuring digital accessibility for people with disabilities.

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