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- Tasks: Manage product delivery, configuration changes, and support applications in a dynamic environment.
- Company: Join Collinson, a global leader in travel experiences and insurance solutions for over 400 million consumers.
- Benefits: Enjoy a diverse workplace, opportunities for growth, and a culture focused on doing good beyond profit.
- Why this job: Be part of an innovative team that values your input and fosters a supportive, high-performing culture.
- Qualifications: IT degree preferred; experience in application support and strong communication skills are essential.
- Other info: Collinson embraces diversity and encourages applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
Purpose of the role
The role of the Senior Product Delivery Analyst is to:
- complete and manage standard configuration changes such as onboarding, renewals, workflow and customer communication templates
- manage issues and enhancements raised against production systems, with responsibility for supporting applications and responding to issues raised within agreed Service Levels.
- assist with the management of the product backlog ensuring stories are understood, prioritised and stakeholders updated
Key Responsibilities
- Management of Service desk requests for specific applications to ensure responsiveness in a timely and courteous manner
- Gathering & clarifying requirements from stakeholders and writing user stories and acceptance criteria
- Complete configuration changes for renewals, onboarding and process & communications improvements
- Support & train more junior team members
- Basic scrum master activities and supporting the squad Agile events & ceremonies
- Managing UAT as required
- Analysis of issues and recommendations for action
- Management of new software releases and upgrades
- Provide technical support for specific applications. Ensure knowledge, skills and processes are in place to ensure the support service is fit for purpose
- Provision of reporting on allocated requests to monitor resolution of incidents and enhancements
- Providing guidance and advice to users of the business applications
- Escalation and management of issues to third party suppliers, tracking through to resolution and raising review meetings where necessary
Knowledge, skills and experience required
- IT Degree Qualified desired
- Application Support experience in a global environment, using both agile and structured project methods
- Ability to take ownership and resolve problems
- Ability to deal with internal and external clients and contacts from a variety of backgrounds in a tactful, professional, and diplomatic manner
- Self-motivated and organised with the ability to work to strict deadlines
- Ability to prioritise workload effectively and be calm and capable under pressure
- Awareness of ITIL best practices
- Experience of working across multiple delivery organisations practising distributed development in a global environment
- The ability to demonstrate through examples, the effective management of stakeholder relationships at all levels internally and externally
- Excellent written & spoken English & interpersonal communication
- Experience of projects in Travel, Insurance, Loyalty and Benefits sectors highly desirable
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at
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Senior Product Delivery Analyst Insurance · London, Haywards Heath · employer: Collinson Group
Contact Detail:
Collinson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Delivery Analyst Insurance · London, Haywards Heath ·
✨Tip Number 1
Familiarise yourself with the Agile methodology, as this role involves basic scrum master activities. Understanding Agile principles will help you engage effectively during team ceremonies and demonstrate your capability to manage product backlogs.
✨Tip Number 2
Brush up on your application support skills, particularly in a global environment. Being able to showcase your experience in managing service desk requests and resolving issues will set you apart from other candidates.
✨Tip Number 3
Highlight your ability to gather and clarify requirements from stakeholders. Prepare examples of how you've successfully written user stories and acceptance criteria in previous roles, as this is crucial for the position.
✨Tip Number 4
Demonstrate your understanding of ITIL best practices. Being knowledgeable about these practices will show that you can contribute to maintaining a high-quality support service, which is essential for this role.
We think you need these skills to ace Senior Product Delivery Analyst Insurance · London, Haywards Heath ·
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Product Delivery Analyst position. Tailor your application to highlight relevant experience in application support, stakeholder management, and agile methodologies.
Craft a Strong CV: Your CV should clearly outline your IT qualifications, application support experience, and any relevant projects in the travel, insurance, or loyalty sectors. Use bullet points for clarity and ensure it is well-structured and easy to read.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that demonstrate your ability to manage service desk requests, gather requirements, and support junior team members.
Showcase Your Communication Skills: Since excellent written and spoken English is essential for this role, ensure your application is free from grammatical errors. Use clear and concise language to convey your ideas and experiences effectively.
How to prepare for a job interview at Collinson Group
✨Understand the Company Culture
Before your interview, take some time to research Collinson's values and mission. Familiarise yourself with their commitment to diversity and community engagement, as this will help you align your answers with their culture during the interview.
✨Showcase Your Technical Skills
As a Senior Product Delivery Analyst, you'll need to demonstrate your application support experience and knowledge of ITIL best practices. Be prepared to discuss specific examples of how you've managed issues and enhancements in previous roles.
✨Prepare for Stakeholder Management Questions
Given the importance of managing stakeholder relationships, think of instances where you've successfully navigated complex interactions. Highlight your ability to communicate effectively with both internal and external clients, showcasing your diplomatic skills.
✨Demonstrate Your Agile Experience
Since the role involves working in an agile environment, be ready to discuss your experience with scrum master activities and agile ceremonies. Share examples of how you've contributed to team dynamics and supported junior members in previous projects.
