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- Tasks: Provide 1st, 2nd, and 3rd line support to clients and conduct product testing.
- Company: Join a leading global supplier of innovative software solutions.
- Benefits: Enjoy hybrid working options and appealing benefits for a balanced lifestyle.
- Why this job: Build a long-term career in a dynamic team with growth opportunities.
- Qualifications: Experience with SYSPRO ERP and strong organisational skills are essential.
- Other info: Be part of a constantly evolving organisation with a focus on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
You’ll be joining a dynamic team for a leading global supplier for software solutions. Are you a Support Analyst looking for a role with job longevity and to build a career? If so, we’d love to hear from you. You will have the flexibility of hybrid working and appealing benefits.
As the Support Analyst you will be providing 1st, 2nd and 3rd line support to our clients existing customer base. Understanding business process, some internal training and ideally experience of working with SYSPRO ERP.
Responsibilities:
- Provide remote and telephone support to customers
- Product testing on new and existing products
- Provide internal training
- Build and share knowledge on new features of software
- To give advice and support teams with any project issues so they can be resolved
- Strong understanding of business processes, logistics
- Work alongside the Support Desk Manager to help ensure opportunities are grown and customer expectations met
Skills:
- Experience of SYSPRO ERP
- Previous experience of ERP support/Help Desk
- Full understanding of product testing, test documentation and test plans
- Strong organisational skills
- Experienced at supporting end users/customers
If you have what it takes to join this highly dynamic team and constantly evolving organisation, this could be the perfect opportunity for you. You will have future career opportunities, appealing benefits and be part of a growing business.
Due to the number of applications, we will only respond to candidates matching the skills and experience required.
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Support Analyst employer: Apache Associates
Contact Detail:
Apache Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Familiarise yourself with SYSPRO ERP if you haven't already. Understanding its functionalities and common issues can give you a significant edge during interviews, as you'll be able to speak confidently about your experience and how you can support clients effectively.
✨Tip Number 2
Brush up on your knowledge of business processes and logistics. Being able to demonstrate a strong understanding of these areas will show that you can provide valuable insights and support to clients, making you a more attractive candidate.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about past experiences where you've successfully resolved customer issues or provided training, as this will highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Network with current or former Support Analysts in similar roles. They can provide insider tips on what the company values most in candidates and may even share their experiences with the interview process, giving you an advantage.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with SYSPRO ERP and any previous support roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that relate to providing support and understanding business processes, as well as your ability to work in a dynamic team.
Showcase Your Skills: In your application, emphasise your organisational skills and experience with product testing. Provide examples of how you've successfully supported end users or resolved project issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Apache Associates
✨Showcase Your SYSPRO ERP Knowledge
Make sure to highlight your experience with SYSPRO ERP during the interview. Be prepared to discuss specific instances where you've used it to solve problems or improve processes, as this will demonstrate your expertise and relevance to the role.
✨Demonstrate Problem-Solving Skills
As a Support Analyst, you'll need to tackle various issues. Prepare examples of how you've successfully resolved customer queries or technical problems in the past. This will show your potential employer that you can handle the challenges of the job.
✨Understand Business Processes
Familiarise yourself with common business processes related to logistics and support. Being able to discuss how these processes impact customer support will impress the interviewers and show that you understand the bigger picture.
✨Prepare for Product Testing Questions
Since product testing is part of the role, be ready to talk about your experience with test documentation and plans. You might be asked to explain how you approach testing new features, so having a structured method in mind will be beneficial.
