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- Tasks: Lead a team to deliver fast, friendly service and ensure a brilliant customer experience.
- Company: Join Greggs, a fun-loving company that values inclusivity and teamwork.
- Benefits: Enjoy up to 50% off products, free hot drinks, paid breaks, and health support.
- Why this job: Be part of a vibrant culture that celebrates diversity and career growth.
- Qualifications: Experience in retail or food service, with a passion for excellent customer service.
- Other info: Flexible shifts available; apply now to kickstart your exciting career!
The predicted salary is between 32049 - 44869 £ per year.
Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers.
We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You will be responsible for making sure customers have a brilliant experience when shopping with us – whether they order in-store or online.
While no two days will be the same, during a typical day at work you can expect to:
- Lead the team to deliver excellent results and maintain high standards of the shop
- Drive high performance through recruitment, training, development, and colleague engagement
- Monitor wage controls, waste controls, and customer service standards
- Get involved in food preparation and serving customers
- Ensure the shop is clean, well-stocked, and welcoming
What we can offer you
- Colleague discount of up to 50% off Greggs products for you and a family member
- Free hot drinks while on shift
- Paid breaks to recharge
- Sharing 10% of all our profits with colleagues
- Health and Wellbeing App with Remote GP and Physiotherapy services
- Holiday entitlement that grows with your career
- Colleague share plans to help you invest and save for your future
- Pension scheme with up to 7% employer contribution match
- Confidential employee assistance app and helpline for wellbeing support
- Long service awards celebrating career milestones
- Savings and discounts for shopping, leisure, and wellbeing
About you
If you have a track record as a Supervisor or Line Manager, extensive experience delivering excellent customer service, and have worked in a food-on-the-go environment or retail, this could be the role for you.
You should also support an inclusive culture, valuing diversity. If you\’ve previously developed teams and supported inclusivity, you\’ll fit right in. Apply now and take the next exciting step in your career!
About us
At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone is welcome at Greggs, regardless of background, preferences, or beliefs. Learn more about us at: Greggs Careers | About Greggs.
- Salary: £32,049 plus additional commission (subject to eligibility)
- Frequency: Annual
- Job Reference: greggs/TP/36457/45077
- Contract Type: Permanent
- Shift pattern and availability can be discussed at interview
- Closing Date: 19 July, 2025
- Job Category: Retail
- Business Unit: Retail
- Location: Greggs@ Tescos, 58 High Street, Baldock, Flexible
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Shop Manager employer: Greggs
Contact Detail:
Greggs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Greggs' values and culture. Understanding what makes us unique will help you align your approach during the interview, showcasing how you can contribute to our inclusive environment.
✨Tip Number 2
Prepare examples from your previous experience that demonstrate your leadership skills and ability to motivate a team. Highlight specific instances where you've successfully improved customer service or team performance.
✨Tip Number 3
Research the various channels we operate in, such as Click+Collect and drive-thru. Being knowledgeable about these services will allow you to discuss how you can enhance the customer experience across all platforms.
✨Tip Number 4
Show your passion for food and customer service. Share your enthusiasm for working in a fast-paced environment and how you can contribute to making every customer's experience brilliant, whether in-store or online.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail and customer service, especially any roles where you led a team or managed operations. Use specific examples that demonstrate your ability to deliver excellent results.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention your track record in similar positions and how you can contribute to maintaining high standards and a welcoming environment at Greggs.
Showcase Leadership Skills: Emphasise your leadership experience in your application. Discuss how you've motivated teams, driven performance, and supported inclusivity in previous roles, as these are key aspects of the Shop Manager position.
Highlight Customer Service Experience: Since delivering fast and friendly service is crucial, make sure to include specific instances where you provided exceptional customer service. This could be through resolving complaints, enhancing customer experiences, or training staff on service standards.
How to prepare for a job interview at Greggs
✨Show Your Leadership Skills
As a Shop Manager, you'll need to lead and motivate your team. Be prepared to share examples of how you've successfully managed teams in the past, highlighting your ability to inspire and engage colleagues.
✨Demonstrate Customer Service Excellence
Since delivering excellent customer service is key, think of specific instances where you've gone above and beyond for customers. This will show that you understand the importance of a brilliant shopping experience.
✨Discuss Inclusivity and Team Development
Greggs values an inclusive culture, so be ready to talk about how you've supported diversity in your previous roles. Share experiences where you've developed teams and fostered an inclusive environment.
✨Prepare for Operational Questions
Expect questions about managing wage controls, waste, and maintaining high standards. Brush up on your knowledge of these areas and be ready to discuss how you would ensure operational efficiency in the shop.
