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- Tasks: Support the team with administrative duties and ensure smooth operations in a fast-paced environment.
- Company: Join Lanes Group, the UK's largest independent infrastructure delivery partner with over 4,000 dedicated employees.
- Benefits: Enjoy 24 days holiday, health cash plan, onsite parking, and a friendly working environment.
- Why this job: Be part of a growing company that values your potential and offers diverse career progression opportunities.
- Qualifications: Ideal candidates should have great interpersonal skills, basic tech knowledge, and be proactive problem solvers.
- Other info: We promote diversity and inclusivity, welcoming applications from all backgrounds.
The predicted salary is between 22000 - 30000 Ā£ per year.
5 days ago Be among the first 25 applicants
At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. Itās a major reason we are the UKās largest independent specialist infrastructure delivery partner of choice with a turnover in excess of Ā£530 million, (EBITDA Ā£45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.
Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.
In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.
The ideal candidate for this job role will need to be capable of working efficiently supporting the wider team of field support administrators. They must be able to take initiative with their workload and manage their time effectively within their various day to day tasks. This role will require you to work as a part of a team and assist in the regional day to day duties. You will need to have a high attention to detail, and be able to work in a fast paced environment.
Position: Field Support Administrator
Location: Crossness STW, South London Region (Abbey Wood, South London)
Job Type: permanent, full-time
Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)
Salary: Ā£27,081 per annum
Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; auto enrolment pension scheme; wellbeing support; friendly working environment.
About The Role
Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:
- Submissions of engineerās hours to Payroll on a weekly and monthly basis by set deadline dates
- Submission of on call rota to payroll
- Managing the administrative duties with regards to engineersā holiday, including generating reports
- Ensuring the regional calendar and rota are up to date
- Generating sickness reports on a daily, weekly and monthly basis
- Note taking during investigations and disciplinaries
- Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
- Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
- Looking at the jobs in terms of productivity and pricing up the completed jobs
- When necessary, conducting drug and alcohol tests for the engineers
- Assisting with the interview process for engineers, when required including note taking
- Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
- Submitting order requests for equipment for the stores, office and tipping
- Requesting PO numbers for order requests and uploading the delivery notes
- Challenging and accepting parking tickets (PCNās)
- Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
- Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:
- New starters
- Leavers
- Probations
- Changes in roles, salary, hours, manager
- Investigations
- Disciplinaries
- Tipping
- Expenses
- Training certificates and cards
- Authorised pay deductions
So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability – but also strives to develop your potential and further your career progression, then we are the right Company for you.
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
About You
The ideal candidate will:
- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group are a signatory of the āCharter for Employer Positive About Mental Healthā run by Mindful Employer.
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Field Support Administrator employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Support Administrator
āØTip Number 1
Familiarise yourself with the specific responsibilities listed in the job description. Understanding tasks like managing engineers' schedules and handling payroll submissions will help you demonstrate your readiness for the role during any discussions.
āØTip Number 2
Showcase your interpersonal skills by networking with current employees or professionals in similar roles. This can provide insights into the company culture and expectations, which you can mention in your conversations.
āØTip Number 3
Prepare to discuss how you handle multitasking and prioritising under pressure. Think of examples from your past experiences that highlight your ability to manage various administrative duties effectively.
āØTip Number 4
Research Lanes Group's values and commitment to health and safety. Being able to articulate how you align with their mission and contribute to a safe working environment can set you apart from other candidates.
We think you need these skills to ace Field Support Administrator
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Field Support Administrator. Emphasise your attention to detail, ability to manage multiple tasks, and any experience in administrative roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in customer service and teamwork.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft 365 and Google Suite, as well as your strong communication skills. These are essential for the role and should be prominently featured.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Lanes Group
āØShow Your Team Spirit
Since the role requires working as part of a team, be prepared to discuss your previous experiences in collaborative environments. Highlight how you contributed to team success and supported your colleagues.
āØDemonstrate Attention to Detail
Given the emphasis on high attention to detail in this role, come ready with examples of how you've successfully managed tasks that required precision. This could include administrative duties or any relevant projects.
āØBe Proactive and Resourceful
The ideal candidate is expected to take initiative. Prepare to share instances where you identified a problem and took steps to resolve it without being prompted. This will showcase your ability to work independently.
āØFamiliarise Yourself with Company Policies
Understanding Lanes Group's policies and values is crucial. Research their commitment to health and safety, diversity, and inclusion. Being able to discuss these topics will demonstrate your alignment with their culture.
