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- Tasks: Lead the design and optimisation of outbound sales processes.
- Company: Join SumUp, a global FinTech empowering small businesses worldwide.
- Benefits: Enjoy a €2000 annual L&D budget, 30 days sabbatical, and a diverse workplace.
- Why this job: Be part of a team that values diversity and supports small business success.
- Qualifications: 5+ years in project management or business consulting; strong data analysis skills required.
- Other info: Office-first setup in London; remote work options available.
The predicted salary is between 64000 - 88000 £ per year.
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Business Process Owner – (Outbound Sales)
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
In this role, you will be leading the operational design, implementation, and optimization of our outbound sales engine.
What you’ll be doing:
- Design and implement lead management workflows, including scoring, routing, and attribution
- Manage campaign logic and segmentation to maximize conversion and pipeline generation
- Ensure CRM and outbound tools (e.g. Salesforce, Make, Sidekick) are properly configured, integrated, and aligned with team goals
- Support the rollout of new processes and automation in collaboration with the Outbound Growth Lead Serve as the team’s go-to expert on outbound operations, driving adoption, maintaining clear documentation, and continually optimizing for performance
What we’re looking for:
- 5+ years of relevant experience (with at least 3 in project management, marketing automation, or business consulting)
- Proven track record improving sales processes and workflows across large, multidisciplinary teams (300+ stakeholders)
- Hands-on experience with a range of tools (CRM, no-code automation, and AI) and evaluating their business impact
- Ability to collaborate with technical teams, define requirements, and follow up on delivery, alongside strong data analysis skills (SQL, Snowflake, Salesforce reports)
- Fluency in English (additional French, Italian, German, or Spanish is a plus) and advanced Excel expertise
Why you should join SumUp:
Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our London office. This involves an office-first setup
Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone\’s perspectives are respected and embraced
A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we\’re creating tools that help them run their businesses. With a founder’s mentality and a \’team-first\’ attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Seniority level
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Seniority level
Mid-Senior level
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Employment type
Full-time
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Job function
Management and Manufacturing
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Business Process Owner (Outbound Sales) employer: SumUp
Contact Detail:
SumUp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Owner (Outbound Sales)
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Salesforce and no-code automation platforms. Having hands-on experience or even a basic understanding of these tools can set you apart during discussions.
✨Tip Number 2
Network with current or former employees at SumUp to gain insights into their culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved sales processes in previous roles. Be ready to share metrics or outcomes that highlight your impact, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your collaborative skills by thinking of ways you can work with technical teams to define requirements. Highlighting your ability to bridge the gap between technical and non-technical stakeholders can be a strong selling point.
We think you need these skills to ace Business Process Owner (Outbound Sales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, marketing automation, and business consulting. Use specific examples that demonstrate your ability to improve sales processes and workflows.
Craft a Compelling Cover Letter: In your cover letter, express your passion for empowering small businesses and how your skills align with SumUp's mission. Mention your hands-on experience with CRM tools and your ability to collaborate with technical teams.
Showcase Data Analysis Skills: Emphasise your data analysis skills in your application. Provide examples of how you've used SQL, Salesforce reports, or other tools to drive performance improvements in previous roles.
Highlight Language Proficiency: If you speak any additional languages like French, Italian, German, or Spanish, make sure to mention this in your application. It can set you apart from other candidates and show your ability to work in a diverse environment.
How to prepare for a job interview at SumUp
✨Understand the Role
Make sure you have a clear understanding of what a Business Process Owner (Outbound Sales) does. Familiarise yourself with lead management workflows, CRM tools like Salesforce, and how to optimise sales processes. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Experience
Prepare to discuss your relevant experience in project management, marketing automation, or business consulting. Highlight specific examples where you've improved sales processes or worked with large teams. This will show that you have the hands-on experience they are looking for.
✨Be Data Savvy
Since the role requires strong data analysis skills, brush up on your knowledge of SQL, Snowflake, and Salesforce reports. Be ready to discuss how you've used data to drive decisions in past roles, as this will be crucial for the position.
✨Emphasise Collaboration Skills
The ability to collaborate with technical teams is key for this role. Prepare examples of how you've successfully worked with cross-functional teams in the past. This will demonstrate your ability to communicate effectively and drive projects forward.
