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- Tasks: Lead product vision and manage Salesforce solutions to meet user needs.
- Company: Join South West Water, a leader in sustainable water services with ambitious net-zero goals.
- Benefits: Enjoy generous holidays, bonuses, health benefits, and a supportive work culture.
- Why this job: Be part of a diverse team driving innovation for a better future.
- Qualifications: Experience in digital product management, ideally with Salesforce or cloud platforms.
- Other info: Closing date for applications is 24th July 2025.
The predicted salary is between 50000 - 70000 £ per year.
At South West Water we believe that the strongest businesses are built on solid, stable foundations – with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
New opportunity for a Product Owner to join our IT Team based in either Exeter, Bristol, or Redhill. This is a permanent full time with a salary ranging from £50,000-£70,000 plus benefits.
The role
As Product Owner you will play a key role in aligning the business strategy and user needs with the delivery of Salesforce and associated platforms across the organisation. Acting as the voice of the customer, you will be responsible for owning the product vision, managing the solution backlog, and ensuring that delivered functionality drives measurable value. This includes managing cross-functional priorities, stakeholder alignment, and technical input across the Salesforce platform, industry billing solutions, and integrations with supporting systems.
This is a great opportunity where you will bridge the gap between business and technical teams, working closely with architects, developers, suppliers, and operational leads to ensure high-quality, user-centric solutions.
What You’ll Be Doing
- Own and refine the product vision and roadmap for Salesforce and related systems, ensuring alignment with business objectives and digital strategy
- Translate user needs and business requirements into clear and prioritised user stories and product features
- Oversee and continuously manage the product backlog, ensuring it reflects current priorities, technical dependencies, and stakeholder feedback
- Provide technical and functional input into business process design, ensuring usability, integration and non-functional requirements are addressed
- Act as product SME, collaborating with technical architects, data leads and solution designers on cross-platform integrations and enhancements
- Lead engagement with delivery teams, agreeing delivery methodology, sprint contents and prioritisation with internal teams and external suppliers
- Monitor and evaluate product performance, ensuring compliance with IT standards, governance and service performance expectations
- Own the change management process for assigned products, ensuring traceability, risk mitigation and smooth transition into support
- Champion continuous improvement and user experience, staying informed on Salesforce platform advancements and industry trends
What We’re Looking For
- Strong experience in digital product management or platform ownership, ideally within a Salesforce or cloud environment
- Proven experience managing Salesforce and other enterprise-grade platforms such as Microsoft 365
- Experience working with Agile and Waterfall delivery methodologies and toolsets (e.g. Jira, Azure DevOps)
- Familiarity with product lifecycle management and change governance in a regulated or utility environment
- Background in working across business and technical teams, acting as a liaison between stakeholder groups
- Experience in the water industry or utility sector would be advantageous
- Prior exposure to billing solutions or industry-specific customer service platforms is desirable
- Ideally project management qualification such as PRINCE2 or PMP and Salesforce certifications or equivalent experience would be highly regarded
What’s In It For You
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
Closing date: 24th July 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future – Embrace change. Drive Progress. Own the challenge. #J-18808-Ljbffr
Product Owner employer: South West Water
Contact Detail:
South West Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Owner
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, as this role heavily involves managing the Salesforce platform. Consider joining online forums or communities where Salesforce professionals share insights and experiences.
✨Tip Number 2
Network with current or former employees of South West Water or similar organisations. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations for the Product Owner role.
✨Tip Number 3
Brush up on Agile and Waterfall methodologies, as these are crucial for the role. You might want to take a short course or read up on best practices to demonstrate your understanding during interviews.
✨Tip Number 4
Prepare to discuss how you would approach aligning business strategy with user needs. Think of specific examples from your past experience where you successfully bridged the gap between technical teams and stakeholders.
We think you need these skills to ace Product Owner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Product Owner position. Familiarise yourself with Salesforce and the specific skills mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in digital product management, particularly within Salesforce or similar platforms. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their values and goals, especially regarding sustainability and innovation.
Showcase Your Achievements: In your application, include specific examples of past projects where you successfully managed product backlogs or collaborated with cross-functional teams. Quantify your achievements to demonstrate measurable value.
How to prepare for a job interview at South West Water
✨Understand the Product Vision
Before your interview, make sure you have a clear understanding of the product vision and roadmap for Salesforce at South West Water. Be prepared to discuss how you would align user needs with business objectives and how you can contribute to the company's ambitious goals.
✨Showcase Your Agile Experience
Since the role involves working with Agile methodologies, be ready to share specific examples of how you've successfully managed product backlogs and prioritised user stories in previous roles. Highlight any experience you have with tools like Jira or Azure DevOps.
✨Demonstrate Cross-Functional Collaboration
The position requires bridging the gap between business and technical teams. Prepare to discuss instances where you've effectively collaborated with architects, developers, and stakeholders to deliver user-centric solutions. Emphasise your communication skills and ability to manage cross-functional priorities.
✨Stay Informed on Industry Trends
Familiarise yourself with the latest advancements in the Salesforce platform and industry-specific trends, especially in the water utility sector. Being knowledgeable about these topics will show your commitment to continuous improvement and user experience, which is crucial for the role.
