Product Support Specialist

Help our customers unlock the full potential of Humaans.

As a key member of our Product Support team, you’ll ensure our users are always unblocked and empowered to work effectively with Humaans. If you’re passionate about delivering exceptional support, possess a user-first mindset, thrive in a dynamic, tech-enabled environment, and can proactively address challenges while maintaining a high pace, we’d love to hear from you!

Humaans is a next generation HRIS supporting globally distributed organisations. Powered by a flexible data model, deep integrations, fast APIs, and enriched by AI, Humaans removes manual work, reduce compliance risk and enhance your employee experience. Humaans reduces ongoing administrative work by 65% and onboarding time by an average of 55%.

We\’ve raised $20 million in VC funding to date. Investors include major Tech players such as Lachy Groom; Slack founder Stewart Butterfield; Shopify founder Tobias Lütke; Figma Founder Dylan Field; Linkedin ex-CEO Jeff Weiner; Stripe COO Claire Johnson; Y Combinator; Moonfire; Frontline Ventures; Exor and more.

You’re Excited About

• Becoming an expert in all Humaans features, understanding our processes and workflows in order to resolve user issues

• Providing a white-glove support experience by troubleshooting issues and guiding them through specific product use cases via email, live chat, and phone.

• Developing strong relationships with our users, and identifying opportunities to enhance their experience and support proactively.

• Actively working with Customers Success, Engineering and Operations teams to address customer needs & proactively suggesting product improvements.

• Helping us grow our library of content, Help Center, and optimising our support documentation to improve efficiency and provide customers with more convenience

• Ensuring customers onboard successfully with Humaans and supporting our team with customer implementations

Things that will get us excited about you

• Love for customers. You want to provide the best experience for our users and will serve as the go to person for their queries. You have a genuine passion for helping customers and ensuring their success, with proven experience in a similar role.

• Excellent communication skills. You have the ability to explain complex concepts clearly and concisely across various support channels, including live chat, email, and phone.

• Solution oriented. You have proactive mindset, taking initiative to identify and solve potential issues before they impact customers, and demonstrating foresight in improving support processes.

• Teamwork. You have strong teamwork skills, with experience managing relationships both internally and externally to foster a collaborative environment.

• Adaptability. You thrive in a fast-paced environment, efficiently managing multiple tasks without compromising on quality.

• Product focus. You love working with software products and have a natural aptitude to learning new tools fast. Ideally, you have worked with ticketing systems or Intercom before.

• Interest for Human resources / People management. Enthusiastic about HR best practices, policies, and processes to enhance organisational structure and satisfaction.

This is an in-person role based at our Central London office (Chancery Lane). Our team comes together in the office on Tuesdays, Wednesdays, and Thursdays to fuel collaboration and connection.

Package & Benefits

Early stage startups can be messy – we know that. We\’re putting effort in providing you with the best employee experience and a quality driven environment in exchange for trusting us.

Salary. Competitive compensation.

Equity. Meaningful equity so that you own part of the company.

️ Time off. 25 days of paid time off per year plus public holidays.

Health. Bupa Private health and dental insurance.

Technology. A brand new MacBook.

Learning and development. Budget for books and other resources you need.

Why Join Humaans Today?

Transform an Entire Industry. HR tech is ripe for disruption, and we\’re leading the charge. Traditional HR products are clunky, slow, and fail to deliver a seamless experience. Businesses are tired of outdated, fragmented solutions that don’t scale. Humaans is here to disrupt that status quo with powerful, scalable solutions that work for every part of the organization.

Tackle a Game-Changing Challenge. HR Tech used to be overlooked – not anymore. The way people work is evolving faster than ever, and the needs of global companies are changing in real-time. Humaans is at the forefront of this change, reshaping how businesses operate and empowering teams everywhere.

Work in a Quality-First Culture. At Humaans, we’re obsessed with delivering top-notch user experiences. Every decision we make is guided by our dedication to design, performance, and customer experience.

Accelerate Your Career. Joining us at this stage means you’ll be growing alongside the company. We’re learning together, shaping the future of HR tech, and offering you an unmatched opportunity for personal and professional growth.

Backed by the Best. We’re proud to have the support of legendary investors and tech leaders, including Y Combinator and Lachy Groom, the founders of Slack, Shopify, and Figma, Asana’s former CRO, the former CEO of LinkedIn and more. With this powerhouse backing, we’re set to building something truly special.

Our Commitment to Diversity

At Humaans we’re looking for genuinely good people that are transparent and emphatic. We’re committed to providing equal opportunities, a diverse and inclusive work environment, and ensuring a fair interview process for everyone. You’re welcome to apply no matter your gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Privacy notice

We care about your privacy. When you apply for a role at Humaans, we’ll collect and process your personal data as part of our recruitment process. This includes things like your CV, contact details, and any other information you choose to share. We may also contact you about future opportunities. You can ask us to delete your data at any time. For more details, see our Privacy Policy .

#J-18808-Ljbffr