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- Tasks: Assist customers via chat and email, resolving queries and ensuring satisfaction.
- Company: Join VITA CV, a fast-growing e-commerce brand focused on customer experience.
- Benefits: Enjoy flexible remote shifts and full training with opportunities for growth.
- Why this job: Be part of a supportive digital team culture while working from home.
- Qualifications: No experience needed; just a patient, people-first attitude and stable internet.
- Other info: Entry-level friendly role with potential career advancement in customer experience.
The predicted salary is between 28800 - 43200 £ per year.
Remote Customer Experience Associate – Entry-Level | Nationwide
Join to apply for the Remote Customer Experience Associate – Entry-Level | Nationwide role at VITA CV
Remote Customer Experience Associate – Entry-Level | Nationwide
Join to apply for the Remote Customer Experience Associate – Entry-Level | Nationwide role at VITA CV
Get AI-powered advice on this job and more exclusive features.
This range is provided by VITA CV. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Remote Customer Experience Associate – Entry-Level | Nationwide
Sector: E-commerce & Digital Services
About the Role
Join a fast-growing e-commerce brand’s support team as a Customer Experience Associate. You’ll be the friendly first point of contact, helping customers resolve queries and delivering top-notch service—all from the comfort of your home.
Key Responsibilities
- Respond to customer enquiries via chat and email
- Troubleshoot basic order or service issues
- Document interactions and ensure customer satisfaction
- Collaborate with internal teams for resolution
What We’re Looking For
- Patient and people-first approach
- No experience necessary – full training provided
- Must be UK-based with stable internet
- Flexible remote shifts
- Entry-level friendly
- Opportunities for growth into CX or Ops
- Supportive digital team culture
Apply Now to start your career in remote customer service!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service and Administrative
-
Industries
Design Services
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Remote Customer Experience Associate – Entry-Level | Nationwide employer: VITA CV
Contact Detail:
VITA CV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Experience Associate – Entry-Level | Nationwide
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Since this role involves responding to customer enquiries, understanding typical issues and how to resolve them will give you a leg up during the interview.
✨Tip Number 2
Showcase your communication skills. Practice articulating your thoughts clearly and concisely, as you'll need to convey information effectively to customers via chat and email.
✨Tip Number 3
Demonstrate your patience and people-first approach. Think of examples from your past experiences where you've helped others, even if it's not in a professional setting, to highlight your suitability for the role.
✨Tip Number 4
Research VITA CV and their customer service philosophy. Understanding their values and how they approach customer experience can help you align your answers with what they're looking for during the interview.
We think you need these skills to ace Remote Customer Experience Associate – Entry-Level | Nationwide
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Experience Associate. Familiarise yourself with the key tasks such as responding to customer enquiries and troubleshooting issues.
Tailor Your CV: Highlight any relevant skills or experiences that demonstrate your ability to provide excellent customer service. Even if you lack direct experience, emphasise transferable skills like communication, patience, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work in customer service and how your approach aligns with their people-first philosophy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VITA CV
✨Show Your People Skills
As a Customer Experience Associate, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully interacted with others, even if it's from previous roles or volunteer work.
✨Familiarise Yourself with Common Customer Queries
Research typical customer issues in e-commerce and think about how you would resolve them. This will demonstrate your proactive approach and understanding of the role during the interview.
✨Highlight Your Adaptability
Since this is an entry-level position, emphasise your willingness to learn and adapt. Discuss any experiences where you've had to quickly adjust to new situations or technologies, especially in a remote setting.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team culture, training processes, or opportunities for growth within the company to engage the interviewer.
