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For Companies At a Glance
- Tasks: Lead and manage complex security accounts, ensuring effective delivery and client satisfaction.
- Company: Join NTT DATA, a global leader in security services with a commitment to innovation and community.
- Benefits: Enjoy flexible work options, continuous learning opportunities, and a supportive work environment.
- Why this job: Make a real impact in security transformation while working with brilliant colleagues on exciting projects.
- Qualifications: 10+ years in secure software development, leadership experience, and relevant certifications required.
- Other info: We promote diversity and inclusion, offering guaranteed interviews for applicants with disabilities.
The predicted salary is between 48000 - 84000 £ per year.
The team you\’ll be working with:
Security Account Delivery Director
We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team.
This vacancy is hybrid variable based in Birmingham.
About Us
NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.
What you\’ll be doing:
What you’ll be doing;
The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation’s resilience against evolving threats.
Using your background in managing large, complex security accounts, you will:
- Pre-Sales Support and Business Development
- Partner with sales and business development teams to define and articulate the value proposition of the security development and testing offerings.
- Represent the function in client engagements, pre-sales discussions, and technical assessments.
- Design and present tailored solutions based on customer-specific challenges and threat landscapes.
- Collaborate on statements of work (SOWs) and influence product roadmaps.
- Service Delivery Assurance
- Oversee performance and quality of services delivered, ensuring SLA and KPI compliance.
- Implement governance mechanisms and standardised methodologies.
- Act as the primary escalation point for complex engagements.
- Conduct regular client reviews to identify enhancement opportunities.
- Budget and Financial Management
- Develop and manage financial plans, including budgeting and profitability analysis.
- Monitor expenses and identify cost reduction opportunities.
- Ensure profitability through forecasting and margin analysis.
- Refine pricing models and maximise billable utilisation.
- Client Delivery and Governance
- Define and govern delivery standards across client accounts, ensuring alignment with enterprise security policies, regulatory requirements, and industry frameworks (e.g., NIST, ISO 27001).
- Lead the strategic integration of security practices into client delivery, embedding security controls and governance into account management workflows.
- Oversee the implementation and optimisation of security services, including incident response, threat intelligence, and compliance management.
- Establish client review boards and governance checkpoints to validate that client engagements meet defined security requirements and service levels.
- Drive continuous improvement in client delivery maturity, using metrics and feedback loops to refine processes, reduce risk exposure, and enhance client satisfaction.
- Collaborate with client executives, account managers, and service delivery teams to ensure security is embedded from engagement through to delivery and support.
- Champion client-specific security initiatives, ensuring account teams proactively identify and mitigate risks during the delivery phase.
- Mentor and upskill account teams on security governance, risk management, and client delivery principles to build a culture of shared security ownership.
Key Performance Indicators (KPIs)
- Client Satisfaction Rate : Measured through regular client feedback and satisfaction surveys.
- Delivery Compliance Rate : Percentage of client engagements that meet defined delivery standards and pass governance review gates.
- Incident Response Effectiveness : Success rate in managing and resolving client incidents within predefined response windows.
- Service Utilisation Rate : Adoption and effective use of security services across client accounts, measured by service uptake and issue resolution rates.
- Financial Performance : Achievement of financial targets, including revenue growth, profitability, and cost management.
- Training and Awareness Uptake : Percentage of account teams completing security governance and client delivery training programs.
- Audit and Compliance Pass Rate : Success rate in internal and external audits related to client delivery practices and governance controls.
- Innovation and Automation Impact : Number of manual delivery processes replaced or enhanced through automation, contributing to faster and more reliable client engagements.
What experience you\’ll bring:
What you’ll be doing;
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
- 10+ years in secure software development and testing, 5+ in leadership.
- Proven success in managing the delivery of large-scale programmes.
- Excellent communication and client relationship skills.
- Experience managing crisis situations and leading diverse teams.
- Strong English writing and verbal communication skills.
- Attention to detail and ability to build high-performing teams.
- Relevant certifications (e.g., CISSP, CISM, CSSLP, CEH).
- Valid right to work in the UK and eligibility for UK SC clearance
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Who we are:
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here:Creating Inclusion Together at NTT DATA UK | NTT DATA
what we\’ll offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here:
We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer – we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team.
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Security Operations Director employer: Applicable Limited
Contact Detail:
Applicable Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Operations Director
✨Tip Number 1
Familiarise yourself with the latest security frameworks and standards, such as NIST and ISO 27001. This knowledge will not only help you understand the role better but also demonstrate your commitment to aligning security initiatives with business objectives.
✨Tip Number 2
Network with professionals in the security field, especially those who have experience in managing large-scale security accounts. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client engagements and improved operational maturity in previous roles. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on current trends and emerging threats in the cybersecurity landscape. Being knowledgeable about recent developments will show your proactive approach and readiness to tackle challenges in the role.
We think you need these skills to ace Security Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in security service delivery management, particularly your 10+ years in secure software development and testing. Emphasise your leadership roles and any relevant certifications like CISSP or CISM.
Craft a Compelling Cover Letter: In your cover letter, express your passion for security and how your background aligns with the responsibilities of the Security Operations Director role. Mention specific examples of managing large-scale programmes and your success in client relationship management.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects your ability to articulate complex ideas clearly. Use concise language and structure your application well to demonstrate your attention to detail.
Highlight Relevant Experience: Detail your experience in crisis management and leading diverse teams. Provide examples of how you've driven operational maturity improvements and ensured compliance with security standards, as these are key aspects of the role.
How to prepare for a job interview at Applicable Limited
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Security Operations Director role. Familiarise yourself with the key responsibilities, such as managing large security accounts and ensuring compliance with industry standards. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Experience
Given that this role requires strong leadership skills, be prepared to discuss your past experiences in leading diverse teams and managing crisis situations. Use specific examples to demonstrate your ability to drive operational maturity and enhance client satisfaction.
✨Prepare for Technical Questions
Expect technical questions related to security practices, governance, and risk management. Brush up on relevant certifications like CISSP or CISM, and be ready to discuss how you've applied these principles in real-world scenarios.
✨Emphasise Client Engagement Skills
Since the role involves significant client interaction, highlight your communication and relationship-building skills. Prepare to share examples of how you've successfully managed client engagements and tailored solutions to meet their specific challenges.
