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- Tasks: Assist in managing day-to-day operations and deliver top-notch customer service.
- Company: Join ATG Entertainment, a leader in live entertainment, known for unforgettable performances.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Be part of a passionate team enhancing cultural diversity through theatre programming.
- Qualifications: Must be 18+, with experience in hospitality and strong communication skills.
- Other info: Flexible shift patterns, including evenings and weekends; supportive community atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Summary
As Deputy Customer Experience Manager at Milton Keynes Theatre you\’ll help us to deliver excellent standards of service as we welcome customers to our fantastic venue
More Details
As Deputy Customer Experience Manager at Milton Keynes Theatre you\’ll help us to deliver excellent standards of service as we welcome customers to our fantastic venue. If you\’re looking for a role in a dynamic and exciting hospitality environment then this could be the perfect opportunity for you.
In partnership with the second Deputy, you\’ll be assisting the Customer Experience Manager in managing the day-to-day operation of the Front of House department, including our in-house Pizzeria. With the aim of delivering an unrivalled customer experience, focussing on premium service, maximising sales and controlling costs, you will ensure that the customer journey and first-class service standards are at the core of the department\’s operation.
Key responsibilities will include; Duty Managing performances and Pizzeria services; assisting with department administration, staff rosters and training, and stock control; supporting in maintaining excellent Health & Safety/Risk Management procedures, Food Hygiene Standards and Licensing within the department.
The ideal candidate will be self-motivated with a great work ethic and attention to detail. They will lead by example and have strong communication, problem-solving and conflict management skills. Experience of leading a customer facing team within a busy hospitality environment is desirable.
This is a permanent full time role working in shift patterns. Candidates must be 18 years or over, and must be available to work late evenings, weekends and Bank Holidays.
ATG Entertainment is proud to stand at the forefront of the live entertainment industry.
Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.
Milton Keynes Theatre opened on the 4th of October 1999 after 25 years of planning and campaigning by local people. Since then, we have been lucky to be able to host a variety of first class touring and West End productions welcoming thousands of people through our doors every year. We are a busy, diverse, and vibrant venue with no two days the same. We are a close knit and supportive community of people passionate about theatre. Together we care about enhancing the cultural diversity of Milton Keynes through our theatre programming and Creative Learning initiatives.
People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world\’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.
Interested? Please click on the link to view our full Job Description!
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you\’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
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Deputy Customer Experience Manager employer: ATG Entertainment
Contact Detail:
ATG Entertainment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Customer Experience Manager
✨Tip Number 1
Familiarise yourself with the Milton Keynes Theatre and its offerings. Understanding the venue's unique features, such as the in-house Pizzeria and the types of performances hosted, will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Highlight your experience in customer service and hospitality. Be ready to share specific examples of how you've successfully managed teams or improved customer experiences in previous roles, as this will show that you can handle the dynamic environment of the theatre.
✨Tip Number 3
Prepare to discuss your leadership style and conflict management skills. Since the role involves managing a team, being able to articulate how you lead by example and resolve issues effectively will set you apart from other candidates.
✨Tip Number 4
Be flexible with your availability. The role requires working late evenings, weekends, and Bank Holidays, so showing that you're open to these shifts will demonstrate your commitment and suitability for the position.
We think you need these skills to ace Deputy Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Deputy Customer Experience Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and hospitality. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent customer experiences in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the theatre industry. Highlight your leadership skills and experience in managing teams, as well as your commitment to providing exceptional customer service. Make sure to address why you want to work at Milton Keynes Theatre specifically.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ATG Entertainment
✨Know the Venue
Familiarise yourself with Milton Keynes Theatre and its offerings. Understanding the venue's history, the types of performances it hosts, and its customer demographics will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to deliver excellent customer service. Be ready to discuss how you've handled difficult situations or complaints, as this role requires strong problem-solving and conflict management skills.
✨Emphasise Team Leadership Experience
Since the role involves managing a team, be sure to share your leadership experiences. Discuss how you've motivated staff, managed rosters, and contributed to training, showcasing your ability to lead by example in a busy hospitality environment.
✨Understand Health & Safety Standards
Brush up on relevant health and safety regulations, food hygiene standards, and risk management procedures. Being knowledgeable about these areas will show your commitment to maintaining high operational standards and ensuring customer safety.
