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- Tasks: Lead and motivate a clinical operations team to achieve top performance and quality.
- Company: Join a dynamic healthcare organisation focused on delivering excellent assessment services.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for professional growth.
- Why this job: Make a real impact by enhancing service delivery and supporting your team’s development.
- Qualifications: Strong interpersonal skills and supervisory experience are essential; adaptability is key.
- Other info: Collaborate with various teams to drive continuous improvement in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
The Team Performance Lead role is to motivate and support a professional clinical operations team to achieve high performance and quality levels. The role will drive excellent customer service and compliant activity through effective performance and team management and will work closely with Clinical Practice Leads, Clinical Auditors, and the Delivery Manager in the smooth delivery of assessment centre activity. This is a hybrid role with some office working in our London based assessment centres.
Responsibilities:
- Supervise Clinical Assessment Centre sessions, including face to face, telephone, and paper-based assessments, and remote delivery requirements.
- Develop, motivate, manage and retain quality staff who are capable of ensuring the delivery of service requirements, including clinical and non-clinical support roles.
- Day to day resource management to ensure efficient delivery of all assigned functional assessments, including remote delivery within the scope of the Assessment Centre, maintaining close working relationships and managerial support in delivering a service to claimants.
- Manage individuals’ performance through the use of the HAAS Performance Excellence Framework ensuring that staff are exceeding their minimum performance targets, completing regular performance and development reviews, observations, coaching and personal development.
- Ensure staff feel engaged and supported, through reviews, regular feedback and action plans based on an individual and team balanced scorecard approach.
- Apply continuous improvement methodology to improve the delivery of services, considering the engagement of clinicians, non-clinical support teams, and the claimant journey.
- Effective communication across the clinical operations, clinical excellence, and business support functions.
- Contributing to best practice sharing through shared resources, skills, know-how and expertise.
Essential Criteria:
- Excellent interpersonal skills and experience in a supervisory role.
- Working knowledge of resource management, and the ability to flexibly adapt to changing priorities.
- Demonstrable ability to handle multiple priorities while ensuring productivity and delivery of the highest quality.
- Able to effectively network and collaborate to build and maintain effective relationships internally and externally.
- Experience and ability to manage performance and productivity whilst maintaining staff engagement.
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Team Performance Lead Harlesden employer: Ingeus UK
Contact Detail:
Ingeus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Performance Lead Harlesden
✨Tip Number 1
Familiarise yourself with the HAAS Performance Excellence Framework, as this will be crucial in managing team performance. Understanding how to apply this framework effectively can set you apart during discussions with our hiring team.
✨Tip Number 2
Showcase your experience in resource management by preparing examples of how you've successfully adapted to changing priorities in previous roles. This will demonstrate your flexibility and ability to handle multiple tasks efficiently.
✨Tip Number 3
Highlight your interpersonal skills by thinking of specific instances where you've motivated a team or improved staff engagement. Being able to share these stories will illustrate your capability to lead and support a clinical operations team.
✨Tip Number 4
Network with professionals in the clinical operations field before applying. Engaging with others in similar roles can provide insights into best practices and may even lead to valuable connections that could benefit your application.
We think you need these skills to ace Team Performance Lead Harlesden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical operations and supervisory roles. Emphasise your interpersonal skills and any previous achievements in motivating teams or managing performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for team performance and customer service. Mention specific examples of how you've successfully managed teams and improved service delivery in the past.
Highlight Relevant Skills: Clearly outline your skills related to resource management, performance management, and continuous improvement methodologies. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ingeus UK
✨Showcase Your Leadership Skills
As a Team Performance Lead, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to performance management and staff engagement.
✨Understand the Assessment Centre Operations
Familiarise yourself with the specific operations of clinical assessment centres. Be ready to discuss how you would supervise various assessment types and ensure compliance while maintaining high-quality service delivery.
✨Emphasise Communication Skills
Effective communication is key in this role. Think of instances where you've successfully communicated across different teams or departments, and be prepared to explain how you would facilitate collaboration between clinical and non-clinical staff.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare for scenarios where you might need to handle multiple priorities or improve service delivery, showcasing your strategic thinking and continuous improvement mindset.
