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- Tasks: Support customers with vehicle breakdowns and provide timely solutions.
- Company: Join a lively, friendly firm in Normanton with great team spirit.
- Benefits: Enjoy a temp-to-perm role with competitive pay and flexible hours.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Immediate start available; own transport is essential.
The predicted salary is between 22000 - 33000 £ per year.
Job Description
We have an urgent temporary to permanent role with an immediate start based in Normanton. It is a customer service based roles supporting with vehicle and small electrical equipment breakdowns. Candidates who have joined on a temp basis have all been delighted to join permanently. Own transport essential. Very lively, busy, friendly firm. If you have a car and just want temp work over the next few months, it is worth applying as they are happy to take on immediate temporary support whilst recruiting.
Job Profile:
You need a keen eye for detail and the ability to problem solve on the spot. You need to be able to make quick decisions based on customers and company’s best interests. You need to be able to work well on your own as well as part of a team, liaising with your team beside you as well as third parties and other teams in the business.
Responsibilities:
- Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
- Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
- Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
- Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
- Interact closely with other departments, in particular, finance, workshop and sales.
- Provide a high level of accuracy and detail on all records created.
- Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
Requirements:
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Well organised and strong planning skills.
- Solid knowledge of Microsoft Office programs.
- Previous customer service experience.
- Good interpersonal skills.
- Problem solver with ability to work well under pressure and to tight deadlines.
Hours: 8am to 5pm 1 hour lunch
Salary: £27520 per annum (temp £13.23 ph)
Location: Normanton (Car driver essential)
Job Type: Temporary / Temp to Perm
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
(Jo Holdsworth Recruitment – Recruitment Agency)
Customer Service Advisor employer: Jo Holdsworth Recruitment
Contact Detail:
Jo Holdsworth Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common vehicle and small electrical equipment issues. This knowledge will help you provide quick solutions during the interview and demonstrate your problem-solving skills.
✨Tip Number 2
Practice your communication skills by role-playing customer service scenarios with a friend. This will prepare you for the types of calls you might handle and show your ability to maintain professionalism under pressure.
✨Tip Number 3
Research the company culture and values of the firm in Normanton. Understanding their work environment will help you align your answers with what they are looking for in a team player.
✨Tip Number 4
Be ready to discuss your previous customer service experiences in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your relevant skills.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your attention to detail, problem-solving abilities, and any previous roles where you had to make quick decisions.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your ability to work under pressure and how you can contribute to minimising vehicle downtime.
Highlight Relevant Skills: In your application, specifically mention your proficiency in Microsoft Office and any other tools that may be relevant. Also, include examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Jo Holdsworth Recruitment
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and make quick decisions, as this role requires immediate solutions for breakdowns.
✨Demonstrate Attention to Detail
Since the job demands a keen eye for detail, be ready to discuss how you ensure accuracy in your work. You might want to mention specific tools or methods you use to maintain high standards in record-keeping and communication.
✨Communicate Effectively
Practice your verbal and written communication skills. Be prepared to explain how you would keep customers updated on their vehicle repair status and how you handle difficult conversations with professionalism and courtesy.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Share experiences where you've successfully collaborated with others, as well as instances where you've taken initiative on your own to solve problems.
