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- Tasks: Support CRM systems, analyse data, and drive insights for business strategies.
- Company: Join Straumann Group, a leader in aesthetic dentistry with a commitment to quality and innovation.
- Benefits: Enjoy hands-on experience with top platforms and opportunities for growth in a dynamic environment.
- Why this job: Be part of a forward-thinking team that values data-driven decisions and digital transformation.
- Qualifications: Bachelor’s degree in business or related field; experience with CRM tools preferred.
- Other info: Entry-level position with global exposure and a chance to shape commercial data strategies.
The predicted salary is between 42000 - 84000 £ per year.
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The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. Today, we are active in all areas of aesthetic dentistry, ranging from tooth preservation, regeneration, restoration, orthodontics with transparent aligner trays to tooth loss.
As part of our Commercial Excellence team in the Northern European Hub (NEH), we are looking for a Business Intelligence Analyst who is passionate about turning data into insight, data architecture, and process optimisation.
This role offers a unique combination of responsibilities across CRM, data quality, AI-driven innovation, and market intelligence. You’ll also be hands-on with Salesforce, supporting both users and platform development. If you\’re data-minded, driven, and eager to learn, this is a great opportunity to develop within a forward-thinking team supporting multiple geographies and business units.
Key Responsibilities
CRM Management & Commercial Analytics
- Support the day-to-day operation, development and optimisation of our CRM systems including Salesforce and Pitcher platforms.
- Actively participate with our Global/Regional teams in testing new features and assisting with platform improvements.
- Provide hands-on support to end users and contribute to capability-building initiatives and user training.
- Analyse and share data to drive understanding of platform adoption and utilization (internal and external), customer experience and engagement, and campaign effectiveness.
- Identify behavioural trends and patterns to support go-to-market strategy.
Data Quality & Integrity
- Ensure CRM data landscape across SAP CRM and Salesforce is accurate, consistent, and complete.
- Run data quality checks, provide visibility and monitoring tools, and support data cleansing initiatives.
- Collaborate with business users to drive data ownership and governance best practices.
Business Intelligence & Reporting
- Design and deliver reporting and dashboards using Power BI and Salesforce Analytics (CRMA).
- Analyse commercial and operational data to generate actionable insights.
AI & Digital Tools
- Leverage AI-based solutions (e.g. predictive analytics, automated insights, anomaly detection) to improve performance tracking, decision-making and process optimisation.
- Explore opportunities to automate routine reports and processes.
- Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem.
Market Intelligence & Strategy Support
- Collect and analyse data on market trends, competitors, and customer needs.
- Support development of internal market insight packs and dashboards.
- Assist in strategic reviews, commercial planning cycles and GTM using internal and external data.
Who You Are
- Driven, analytical, data-curious, and enthusiastic about learning and problem-solving.
- A strong communicator who can explain data insights to various audiences.
- Passionate about data, business intelligence, and digital transformation.
- Bachelor’s degree in business, data & tech, or a related field.
- Ability to work in a dynamic, fast-paced environment and adapt to changing priorities.
What You\’ll Bring
- Experience with CRM systems in business, preferably: Salesforce, SAP CRM, Power BI, Alteryx or similar tools.
- Previous experience in a data/analyst/sales operation’s role.
- Exposure to and experience with AI tools, data modelling, and automation technologies.
What You’ll Gain
- A dynamic learning and development journey with plenty of growth opportunities.
- Involvement in shaping the future of Straumann’s commercial data, strategy and digital platform optimisation.
- Hands-on experience, training and development with leading platforms like Salesforce, Pitcher, PowerBI and Alteryx.
- Involvement in globally led initiatives, and exposure to stakeholders across our northern hub countries and business units.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
17622
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Medical Equipment Manufacturing
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CRM & Business Intelligence Analyst employer: Straumann Group
Contact Detail:
Straumann Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Business Intelligence Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and Power BI, as these are key tools for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these platforms.
✨Tip Number 2
Network with professionals in the CRM and business intelligence fields. Attend industry events or join relevant online communities to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Stay updated on the latest trends in data analytics and AI tools. Being knowledgeable about emerging technologies will not only help you in interviews but also show your enthusiasm for the field.
✨Tip Number 4
Prepare to discuss specific examples of how you've used data to drive decisions or improve processes in previous roles. This will showcase your analytical skills and ability to turn data into actionable insights.
We think you need these skills to ace CRM & Business Intelligence Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, data analysis, and business intelligence tools. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data and how it drives decision-making. Mention specific experiences where you've successfully used data to influence outcomes, particularly in CRM or analytics.
Showcase Technical Skills: Clearly outline your proficiency with tools like Salesforce, Power BI, and any AI technologies you’ve worked with. Provide examples of how you've used these tools to improve processes or generate insights.
Highlight Soft Skills: Emphasise your communication skills and ability to explain complex data insights to various audiences. Mention any experience in training or supporting users, as this is crucial for the role.
How to prepare for a job interview at Straumann Group
✨Know Your CRM Tools
Familiarise yourself with Salesforce, SAP CRM, and Power BI. Be prepared to discuss your experience with these tools and how you've used them to drive insights and improve processes in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned data into actionable insights. Highlight any experience you have with AI tools or predictive analytics, as this is a key aspect of the role.
✨Understand Market Trends
Research current trends in aesthetic dentistry and the competitive landscape. Being able to discuss how these trends impact business strategies will demonstrate your market intelligence capabilities.
✨Communicate Clearly
Practice explaining complex data insights in simple terms. The ability to communicate effectively with various audiences is crucial, so think of ways to convey your findings clearly and concisely.
