Center Manager

Purpose of Position

The Center Manager builds and maintains commitment to the promotion of FlightSafety International’s status as the global leader in professional aviation training and simulation products by planning and directing areas of focus that are in support of and consistent with our FlightPlan’s five key strategies:

1. Safety – Keep safety at the top of everything we do
2. Customers – Delight our customers with every interaction
3. Employees – Foster a culture of high performance, engagement, pride and service
4. Training Systems – Optimize the learning journey
5. Finance – Provide a fair return to our shareholder

Areas of Focus

Safety

• Enhance aviation safety
• Provide safe environments
• Ensure information and systems protection
• Ignite the passion for safety

Customers

• Provide meaningful training experiences
• Understand and deliver on customer commitments
• Create and deepen relationships and partnerships
• Anticipate and exceed customer expectations

Employees

• Promote trust and accountability
• Encourage and support open dialogue and feedback
• Leverage our top talent where they deliver the greatest impact
• Recognize and reward performance
• Implement modern tools and training

Training Systems

• Work with Center Leadership Team to ensure maximum simulator and instructor productivity to meet current and future customer demand
• Encourage Center Leadership to provide input to maintain continual improvement and innovation
• Maintain the highest quality and efficiency in our training delivery

Finance

• Generate returns appropriate to investment and make risk assessment a critical part of decision-making
• Grow segments that are stable and profitable, and shrink those that are not
• Control costs as a regular part of our business

Knowledge, Skills, Abilities

Strategic Thinking and Vision

• Ability to develop and execute a long-term vision aligned with company goals
• Strong decision-making skills with a focus on growth, innovation and continuous improvement

Team Management

• Proven experience in building, leading and motivating high performance teams
• Ability to delegate effectively while providing coaching and mentorship

Communication

• Excellent verbal and written communication skills
• Ability to communicate with clarity and influence across all levels of the organization

Change Management

• Skilled in leading teams through change, ambiguity and organizational transformation
• Experience managing resistance and building alignment around new initiatives

Knowledge, Skills and Abilities – continued

Collaboration and Influence

• Ability to foster a collaborative culture and build cross functional relationships
• Strong interpersonal skills to influence stakeholders and drive consensus

Accountability and Results Orientation

• Strong track record of meeting or exceeding performance objectives
• Ability to hold self and others accountable to high standards

Employee Development

• Commitment to coaching, mentoring and developing future leaders
• Promote team building and decision making

Emotional Intelligence

• Demonstrate self-awareness, empathy and resilience in leadership
• Ability to manage conflict constructively
• Lead by example, with integrity, transparency and respect for others

Minimum Education

Bachelor’s degree (B.A./B.S.) from a four-year college or university preferred.

Minimum Experience

• Ten (10) years of related experience.
• Five + (5) years of management experience.
• Minimum of six (6) months’ experience in a teaching/training environment, especially where the material is designed for adults (over 18 years) participants.
• Aviation related experience in management, marketing and/or administration of technical training, highly desirable.
• Experience related to operating and/or managing a small business or corporate cost center, desired.

Physical Demands and Work Environment

While performing the duties of this job, the employee may be required to use hands to finger, handle, or feel objects; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit; positioning oneself and taste or smell. The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.