Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales and lettings teams while ensuring top-notch customer service.
- Company: Join KFH, London's largest property services group with over 60 branches.
- Benefits: Enjoy flexible work options, discounts, and additional earning potential.
- Why this job: Be part of a collaborative culture that values fresh ideas and exceptional service.
- Qualifications: Experience in administration and outstanding communication skills are essential.
- Other info: KFH is committed to diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
At KFH our branch coordinators sit at the heart of our branch network; supporting sales and lettings negotiators and branch directors daily allowing everyone to achieve high quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.
At KFH, with over 60 branches across the capital we are London’s largest property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.
You will report to our Regional Administration Manager.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
At KFH we are looking for a coordinator with a proven track record in administration, a coordinator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Click here to see all our company benefits, including additional earning potential and discounts.
KFH. People. We get it.
#J-18808-Ljbffr
Branch Coordinator - Dulwich Village employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Dulwich Village
✨Tip Number 1
Familiarise yourself with KFH's values and mission. Understanding their commitment to exceptional customer service and collaboration will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of KFH. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to work collaboratively and provide excellent customer service. Be ready to discuss how you've successfully supported teams in previous roles.
✨Tip Number 4
Research the property market in London, particularly in Dulwich Village. Being knowledgeable about local trends and challenges will show your enthusiasm for the role and your readiness to contribute effectively.
We think you need these skills to ace Branch Coordinator - Dulwich Village
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Branch Coordinator position. Tailor your application to highlight your relevant experience in administration and customer service.
Showcase Your Communication Skills: Since the role involves significant communication with customers and colleagues, emphasise your strong communication skills in your CV and cover letter. Provide examples of how you've successfully built relationships in previous roles.
Highlight Relevant Experience: Make sure to detail any previous administrative roles or experiences that demonstrate your ability to support teams effectively. Mention specific tools or systems you have used, such as CRM software, to show your technical proficiency.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with KFH's commitment to exceptional customer service and collaboration.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Communication Skills
As a Branch Coordinator, effective communication is key. Be prepared to discuss examples of how you've successfully communicated with customers and colleagues in the past. Highlight your ability to maintain high standards in both verbal and written communication.
✨Demonstrate Your Administrative Expertise
Since the role requires strong administrative skills, come ready to talk about your experience with CRM systems and document preparation. Share specific instances where your organisational skills have led to improved efficiency or customer satisfaction.
✨Emphasise Team Collaboration
KFH values collaboration, so be sure to illustrate your ability to work well within a team. Discuss how you've supported sales and lettings negotiators or branch directors in previous roles, and how you can bring that collaborative spirit to KFH.
✨Express Your Passion for Customer Service
The role is centred around delivering exceptional customer service. Prepare to share your philosophy on customer care and provide examples of how you've gone above and beyond to ensure client satisfaction in your previous positions.
