Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service at The Ordinary counter.
- Company: Join DECIEM, the innovative beauty company known for its authenticity and transparency.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a creative team that values kindness, diversity, and memorable customer experiences.
- Qualifications: No specific experience required; just bring your passion for beauty and customer service.
- Other info: This role is perfect for those looking to grow in the beauty industry.
Counter Associate \”The Ordinary\” Selfridges
Join to apply for the Counter Associate \”The Ordinary\” Selfridges role at DECIEM | THE ABNORMAL BEAUTY COMPANY
Counter Associate \”The Ordinary\” Selfridges
1 week ago Be among the first 25 applicants
Join to apply for the Counter Associate \”The Ordinary\” Selfridges role at DECIEM | THE ABNORMAL BEAUTY COMPANY
Get AI-powered advice on this job and more exclusive features.
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
WHAT ON EARTH IS DECIEM?
Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!
WHAT WE\’RE LOOKING FOR
We are looking for a flexible customer service-oriented Counter Associate to join our \”extraOrdinary\” team in Selfridges – Oxford Street to deliver memorable experiences to our customers <3
Experience in the Retail, Department Stores , and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
This is a permanent contract
WHAT YOU\’D BE DOING IN THIS ROLE
- Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
- Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
- Ensure standards for quality, customer service, and health and safety are met
- Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
- Manage customer feedback and queries
- Assist in maintaining counter standards of cleanliness and organization
- Be aware of and assist in maintaining DECIEM’s merchandising concepts
- Ensure tidiness standards are always respected and maintained
- Conduct products refunds and address customer issues in a positive manner
- Responsible for building meaningful relationships with department managers and clients. High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
Desire to spread brand awareness
WHAT YOU\’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.
BUILDING GROWTH TO POWER GOOD
We are a People First company that lives by our core values to…
- Do the right thing
- Create impact
- Respect small things
- ️ Care too much
- Be the future
These values continue to guide us in all that we do. Along the way, we’ve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!
SUSTAINABILITY AND SOCIAL IMPACT
DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
CREATING A HUMAN WORLD OF BEAUTY
DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, \”
DECIEM is an equal-opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.
WANT TO JOIN US?
Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3
#SP
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Research Services
Referrals increase your chances of interviewing at DECIEM | THE ABNORMAL BEAUTY COMPANY by 2x
Get notified about new Associate jobs in London, England, United Kingdom .
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
Associate Product Marketing Manager, YouTube Ads Marketing
London, England, United Kingdom 16 hours ago
London, England, United Kingdom 4 days ago
Sales Associate – New Bond Street (Fixed Term)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
Client Service Associate – Sloane Street
London, England, United Kingdom 6 days ago
Jumeirah Lowndes – Front Office – Night Porter
London, England, United Kingdom 2 weeks ago
2025 Graduate Analyst – Investment Banking, Technology, Media & Telecom (TMT)
London, England, United Kingdom 2 days ago
Sales Associate – Selfridges (temporary 6 months)
Greater London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Operations Associate (Part-Time) – Covent Garden
London, England, United Kingdom 2 days ago
Wembley, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Business Operations | Analyst/Associate | London
London, England, United Kingdom 2 weeks ago
Sales Associate – London New Bond Street
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
Front Desk Agent – Front Office – Jumeirah Lowndes
Kensington And Chelsea, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
Greater London, England, United Kingdom 2 weeks ago
Part-Time Sales Associate, Bond Street – 4 days per week (FTC)
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 week ago
Temporary Sales Associate, PT – Covent Garden
London, England, United Kingdom 3 days ago
London, England, United Kingdom 3 weeks ago
Investment Management – High Yield Research Associate – Analyst
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Customer Experience Associate 12 month FTC
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 month ago
Part-Time Sales Associate, Bond Street – 3 days per week (FTC)
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Counter Associate \"The Ordinary\" Selfridges employer: DECIEM | THE ABNORMAL BEAUTY COMPANY
Contact Detail:
DECIEM | THE ABNORMAL BEAUTY COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Associate \"The Ordinary\" Selfridges
✨Tip Number 1
Familiarise yourself with The Ordinary's product range and their unique selling points. Being knowledgeable about the products will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. DECIEM values memorable customer experiences, so be ready to discuss how you can contribute to that.
✨Tip Number 3
Research DECIEM's company culture and values, particularly their focus on kindness, creativity, and diversity. This will help you align your responses during any interviews and show that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of DECIEM if possible. They can provide insights into the company and the role, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Counter Associate \"The Ordinary\" Selfridges
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with DECIEM and its brands, especially The Ordinary. Highlight your understanding of their values, such as authenticity and transparency, in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service and retail. Emphasise any previous roles where you delivered exceptional customer experiences, as this is key for the Counter Associate position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention why you want to work for DECIEM specifically and how you align with their mission and values.
Showcase Flexibility and Team Spirit: In your application, highlight your ability to work flexibly and as part of a team. Provide examples of how you've adapted to changing situations or collaborated effectively with others in past roles.
How to prepare for a job interview at DECIEM | THE ABNORMAL BEAUTY COMPANY
✨Know the Brand Inside Out
Before your interview, make sure you research DECIEM and its brands, especially The Ordinary. Understand their philosophy of authenticity and transparency, as well as their product range. This knowledge will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Counter Associate, customer service is key. Prepare examples from your past experiences where you provided excellent service or resolved customer issues. Highlight your ability to create memorable experiences, as this aligns with what DECIEM is looking for.
✨Emphasise Flexibility and Teamwork
DECIEM values flexibility and teamwork. Be ready to discuss how you've adapted to changing situations in previous roles and how you work collaboratively with others. This will demonstrate that you can thrive in their dynamic environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about DECIEM's future plans, team culture, or how they support employee growth. Asking questions shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
