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- Tasks: Lead client relationships and oversee Pension Administration teams to ensure service excellence.
- Company: Aptia Group is a dynamic player in the Pensions Administration sector, focused on client satisfaction.
- Benefits: Enjoy a hybrid work model with new offices in central Manchester and potential opportunities in Liverpool.
- Why this job: Join a fast-paced environment where your strategic thinking and leadership can make a real impact.
- Qualifications: Experience in pensions administration and strong client-facing skills are essential for this role.
- Other info: This is a full-time Director-level position with opportunities for commercial growth.
The predicted salary is between 43200 - 72000 £ per year.
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Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?
If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.
Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.
You will champion service excellence, drive commercial growth and safeguard member satisfaction.
This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.
What you\’ll be doing:
Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.
Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.
Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.
Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.
Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.
Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.
Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.
Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.
Here\’s what we\’re looking for:
Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.
A proven background in client-facing roles within third-party administration environments – you may have an operational background with some client facing responsibility looking to build on this in your next role
Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.
Excellent leadership, stakeholder management, and communication skills.
A proactive, solutions-driven mindset and a desire to make a meaningful impact.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Pension Funds
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Client Director employer: Aptia Group
Contact Detail:
Aptia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Director
✨Tip Number 1
Network with professionals in the pensions administration sector. Attend industry events or join relevant online forums to connect with potential colleagues and clients. This can help you gain insights into the role and make valuable connections.
✨Tip Number 2
Research Aptia Group thoroughly. Understand their values, recent projects, and client relationships. Tailoring your conversations during interviews to reflect this knowledge can demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven commercial growth and improved client satisfaction in previous roles. Use metrics and KPIs to illustrate your impact, as this aligns with the responsibilities of the Client Director position.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully managed teams and fostered collaboration. Highlight any experience you have in operational improvement plans, as this is crucial for the role at Aptia Group.
We think you need these skills to ace Client Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the Pensions Administration sector. Emphasise your client-facing roles and any operational leadership experience, as these are key for the Client Director position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client relationships and operational excellence. Mention specific examples of how you've driven performance and commercial growth in previous roles to demonstrate your fit for the position.
Highlight Relevant Skills: Focus on showcasing your leadership, stakeholder management, and communication skills. Provide concrete examples of how you've successfully managed client relationships and improved service delivery in past positions.
Research Aptia Group: Familiarise yourself with Aptia Group's values, mission, and recent developments in the pensions sector. This knowledge will help you tailor your application and show your genuine interest in the company during the application process.
How to prepare for a job interview at Aptia Group
✨Showcase Your Client Relationship Skills
As a Client Director, your ability to nurture high-impact client relationships is crucial. Prepare examples of how you've successfully managed client expectations and built trust in previous roles.
✨Demonstrate Operational Acumen
Highlight your experience in leading teams and driving performance against KPIs. Be ready to discuss specific operational improvements you've implemented that enhanced efficiency and client value.
✨Prepare for Commercial Discussions
Since the role involves identifying opportunities for commercial growth, come equipped with insights on market trends in the pensions sector. Think about how you can contribute to revenue growth and be prepared to share your ideas.
✨Exhibit Leadership and Communication Skills
Strong leadership and communication are key for this position. Be prepared to discuss your leadership style and provide examples of how you've effectively managed stakeholders and led teams in a fast-paced environment.
