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For Companies At a Glance
- Tasks: Lead new business outreach and build strong client relationships in a dynamic agency.
- Company: Join a well-established experiential agency known for connecting brands with innovative talent.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Why this job: Be part of an exciting team, work on impactful projects, and shape the agency's future.
- Qualifications: Experience in agency life, strong networking skills, and a knack for pitching and presenting.
- Other info: This is a mid-senior level role ideal for driven individuals ready to make a difference.
The predicted salary is between 43200 - 72000 ÂŁ per year.
This range is provided by OWL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Connecting Brands and Agencies with Game-Changing Talent – Backed by Deep Industry Roots and Proven Networks
Title: Customer Director
Location: London
Type: Full-time
Are you commercially driven with a great network and a passion for unlocking new business?
We’re working with a dynamic, well established experiential agency that’s looking for someone with hustle, charm, and a strategic mindset to drive growth, open doors, and build lasting client relationships .
This is a brand new hybrid role blending account leadership with business development . You’ll be hands-on, visible with clients, and central to both maintaining high delivery standards and driving new commercial opportunities. Working closely with the Managing Director, you’ll take a lead in expanding the agency’s reach and deepening relationships with blue-chip clients.
The Role
They’re looking for a go-getter – someone confident and proactive, who brings a proven track record of pitching, leading, and delivering outstanding work in the experiential space. You’ll be:
- Leading the charge on new business outreach – proactively approaching both new and existing contacts
- Building and nurturing strong, long-term client relationships
- Actively involved in new business meetings and pitches , helping shape the agency’s story and win work
- Working closely with the Managing Director, taking the lead on key new business elements
New Business & Client Growth
- Lead proactive outreach and build a pipeline of new opportunities
- Drive organic growth within existing accounts
- Shape and deliver compelling pitches that win work
- Work directly with senior leadership to define and execute business development strategy
Experiential & Account Direction
- Lead complex experiential campaigns from start to finish
- Strong ability to articulate the value of brand experience and its role within the strategic marketing mixEnsure seamless delivery across strategy, creative, ops, and production
- Maintain a high level of craft, detail, and client service throughout
Account & Project Management
- Manage multiple live work-streams without compromising quality
- Delegate efficiently and keep projects on time, on brief, and within scope
- Connect internal teams and resources to deliver effectively
- Confidently own the briefing process and support the team in delivering creative excellence
Client Leadership & Strategy
- Act as a trusted point of contact for senior clients
- Understand the full scope of their brand, objectives, and challenges
- Understand your client’s business so that you are in the best possible position to advise, challenge and upsell
- Demonstrate strong strategic thinking that connects creative ideas to business impact
- Be inquisitive about your clients and what else they’re up to. Understand which other agencies they work with and how the relationship is working.
- Instil confidence by showcasing your understanding of the client’s brand/business when “selling” the idea to them.
Finance & Commercial Oversight
- Manage scopes, fee negotiations, and profitability across projects
- Oversee accurate job setup, PO and invoice processes
- Maintain commercial discipline and financial visibility within the team
- Clear understanding of driving client account profitability, scoping and negotiating fees for projects and understanding feasibility.
- Support on delivering a target of 10% YOY organic growth
You Are:
- A natural networker and connector – trusted, persuasive, and well-regarded
- Driven, energetic, and commercially savvy – not afraid to knock on doors
- Experienced in agency life
- Deep experience when it comes to pitching and presenting
- Someone who can bring (or build) a valuable contact base
- Strong understanding when it comes to knitting experiential into the broader aims of a marketing programme / campaign
- An excellent and well-rounded project/account manager with a 360 view of brand experience – planning, strategy, ops, staffing, production, finance
If you\’re ready to be part of an amazing team, immerse yourself in a vibrant culture, work on exciting projects, and play a key role in a well-established agency, then apply now! We’d love to hear from you!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Customer Service
-
Industries
Advertising Services, Events Services, and Marketing Services
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Customer Director (Experiential agency) employer: OWL
Contact Detail:
OWL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Director (Experiential agency)
✨Tip Number 1
Network like a pro! Reach out to your existing contacts in the experiential industry and let them know you're on the lookout for opportunities. Attend industry events or webinars to meet new people and expand your network, as personal connections can often lead to job openings.
✨Tip Number 2
Showcase your expertise in experiential marketing. Create a portfolio that highlights your past successes in pitching and delivering campaigns. This will not only demonstrate your skills but also give potential employers a clear picture of what you can bring to their agency.
✨Tip Number 3
Stay updated on industry trends and insights. Follow relevant blogs, podcasts, and social media accounts to keep your knowledge fresh. Being well-informed will help you engage in meaningful conversations during interviews and show your passion for the field.
✨Tip Number 4
Prepare for interviews by practising your pitch. Since this role involves a lot of client interaction and business development, being able to articulate your ideas clearly and confidently is crucial. Role-play with a friend or mentor to refine your delivery and get feedback.
We think you need these skills to ace Customer Director (Experiential agency)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account leadership and business development. Use specific examples that demonstrate your ability to build client relationships and drive growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for experiential marketing and how your skills align with the role. Mention your network and any successful pitches you've led to showcase your proactive approach.
Showcase Your Strategic Thinking: During the application process, emphasise your strategic mindset. Provide examples of how you've connected creative ideas to business impact in previous roles, particularly in the experiential space.
Highlight Your Networking Skills: Since the role requires strong networking abilities, mention any relevant contacts you have in the industry. Discuss how you’ve successfully leveraged these connections to create new business opportunities.
How to prepare for a job interview at OWL
✨Showcase Your Network
As a Customer Director, your ability to connect with others is crucial. Be prepared to discuss your existing network and how you can leverage it to benefit the agency. Highlight specific examples of how you've built relationships in the past.
✨Demonstrate Strategic Thinking
This role requires a strategic mindset. During the interview, articulate how you have previously aligned experiential campaigns with broader marketing objectives. Use concrete examples to illustrate your thought process and outcomes.
✨Prepare for Pitching Scenarios
Since pitching is a key part of the role, practice presenting your ideas clearly and confidently. You might be asked to pitch a hypothetical campaign during the interview, so think about how you would structure your presentation and what key points you would emphasise.
✨Understand Financial Oversight
Be ready to discuss your experience with managing budgets and profitability. Familiarise yourself with common financial terms and processes relevant to the role, such as fee negotiations and project scopes, to demonstrate your commercial acumen.
