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Ofgem

Senior UX Interaction Designer

London Full-Time 40000 - 60000 £ / year (est.) Home office (partial)

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At a Glance

Tasks: Lead user-centred design projects that drive impactful digital experiences.
Company: Ofgem is the UK's independent energy regulator, focused on a sustainable energy future.
Benefits: Enjoy hybrid working, 30 days annual leave, and a generous pension scheme.
Why this job: Shape the future of energy while mentoring junior designers in a collaborative environment.
Qualifications: Proven experience in UX design, with knowledge of GDS standards and prototyping.
Other info: Opportunity to become a Professional Development Lead and enhance your leadership skills.

The predicted salary is between 40000 - 60000 £ per year.

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Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.
Job Summary
Bring your expertise to the heart of public service transformation and shape digital experiences that support the UK’s journey to Net Zero. Ofgem is looking for a Senior Interaction Designer to lead the creation of user-centred services that drive policy outcomes and deliver genuine impact through digital innovation.

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

This is a unique opportunity to join a digital team working at the intersection of technology, policy and sustainability. Ofgem is developing an innovative digital platform that will enable cross-party working with a range of vital operations. You’ll contribute to the delivery of the digital service, playing a critical role in the design of intuitive and accessible solutions that support regulated businesses and the wider public. It’s a chance to shape design direction, lead high-impact projects, and help build services that really matter.

You’ll have the chance to influence design across multiple or highly complex services, setting the standard for user-centred development. You’ll be getting involved with prototyping using a new design system, developing accessible, inclusive experiences that deliver on user needs. In addition to practical design, you’ll be a key figure in mentoring junior designers, championing consistency, and embedding best practice across teams.

What’s more, exceptional candidates will also have the opportunity to become a Professional Development Lead (PDL). In this enhanced position, you’ll take on key leadership activities, supporting colleagues and driving performance excellence and management. You’ll be enabled to broaden your leadership skills while making a real difference to the design profession at Ofgem.

We’re looking for a confident design leader with proven experience in interaction or UX roles, including work aligned to the GDS service standard. You’ll need strong knowledge of the GDS prototyping kit (or equivalent experience), experience collaborating with content design, service design and user research, and the ability to support others in making smart, evidence-based design decisions.
Job Description
As a senior practitioner, you will:

work with Product Managers and Service Owners to develop design concepts.
set direction and assure the quality of design delivery across teams.
lead interaction design on multiple or highly complex services.

A key responsibility of this role will be driving best practice in interaction design, and advocating for an accessible, user-centred approach to development.
As a Senior Interaction Designer, You Will:

support and mentor junior designers.
advocate for accessibility and inclusion in development and delivery.
develop consistent ways of working, in collaboration with other user-centred design disciplines.
facilitate the development of best practice.

Key Responsibilities

Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem.
Manage and mentor designers.
Grow and support interaction design in the Ofgem UCD community.
Support and mentor other UCD roles to have a better understanding of interaction design.
Increase awareness and understanding of interaction design across Ofgem.

Key Outputs and Deliverables

Develop and maintain design artefacts for projects and products.
Work with the Principal Designer to support the development of clear and efficient ways of working for user-centred design.
Develop and implement frameworks and templates contributing to best practice.
Embed interaction design in the development of new services and products.

Key Responsibilities

Lead interaction design activities and promoting design best practice on the Heat Networks digital programme but have opportunity to support projects across Ofgem.
Manage and mentor designers.
Grow and support interaction design in the Ofgem UCD community.
Support and mentor other UCD roles to have a better understanding of interaction design.
Increase awareness and understanding of interaction design across Ofgem.

Key Outputs and Deliverables

Develop and maintain design artefacts for projects and products.
Work with the Principal Designer to support the development of clear and efficient ways of working for user-centred design.
Develop and implement frameworks and templates contributing to best practice.
Embed interaction design in the development of new services and products.

Person specification
Essential Criteria

Professional experience in interaction or UX design role. (Lead criteria)
Experience using the GDS Design System, and ability to prototype using the GDS prototyping kit. (Lead criteria)
Professional experience of working with Service Design, Content Design and User Research.
Experience working to the GDS service standard.
Experience working with a diverse group of stakeholders.
Proven ability to lead others to make good design decisions.

Desirable Criteria

Understanding of digital accessibility, relevant guidance and legislation.
Experience undertaking GDS Service Assessments, or equivalent experience elsewhere.
Experience of using Salesforce.

Behaviours
We\’ll assess you against these behaviours during the selection process:

Seeing the Big Picture
Communicating and Influencing
Delivering at Pace

Technical skills
We\’ll assess you against these technical skills during the selection process:

Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by ( ).
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :

Name : Jamie Wright
Email :

Recruitment team

Email :

Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.
In the first instance, you should raise the matter directly via If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Design, Art/Creative, and Information Technology
Industries

Utilities

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