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For Companies At a Glance
- Tasks: Lead post-implementation services and drive product adoption for Zip customers.
- Company: Join Zip, a fast-growing startup revolutionising procurement with innovative technology.
- Benefits: Enjoy flexible PTO, health coverage, start-up equity, and a home office budget.
- Why this job: Be part of a world-class team impacting major companies like OpenAI and Coinbase.
- Qualifications: 3+ years in ERP/P2P consulting or B2B SaaS, with strong communication skills.
- Other info: We value diversity and encourage all candidates to apply, regardless of experience.
The predicted salary is between 48000 - 84000 £ per year.
The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.
Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.
We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include OpenAI, Coinbase, Snowflake, Notion, Canva, Samsara, Databricks and many more!
Your Role
We’re looking for a Senior Solutions Consultant – Managed Services with experience with Netsuite, Sage, Coupa or Quickbooks implementations services to lead post-implementation services for Zip customers and drive the product adoption. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.
As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.
You Will
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Participate in the identification and documentation of Zip configuration requirements with a heavy emphasis on understanding needs and creatively configuring the product to solve their problems
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Roll up your sleeves and and help to build our client’s highest priority requirements
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Lead training sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
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Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
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Collaborate closely with the AM team to ensure client health / happiness and adoption of Zip products
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Do whatever it takes to make customers happy
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Continuously improve the managed services processes to help our customers get the most value from Zip
Qualifications
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3+ years’ experience working in one of the following roles: ERP/P2P Systems Consultant (ideally on a managed services type of team), or managing key customer and stakeholder relationships in a B2B SaaS company
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Prior experience with the implementation or administration of a procurement tool / ERP – NetSuite, Quickbooks or Sage
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Fantastic communication skills
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Extreme attention to detail and pride yourself in being incredibly proactive
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You’re able to push back and still make people happy
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Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
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Start-up equity
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Health, vision & dental coverage
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Commuter benefit
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Team building events & happy hours
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Flexible PTO
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Apple equipment plus home office budget
We\’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn\’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
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Senior Solutions Consultant, Managed Services employer: Zip
Contact Detail:
Zip Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant, Managed Services
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as NetSuite, Quickbooks, and Sage. Understanding their functionalities and how they integrate into procurement processes will give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of Zip or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 3
Prepare to discuss real-world examples of how you've successfully managed client relationships and driven product adoption in previous roles. This will demonstrate your hands-on experience and ability to make customers happy, which is crucial for this position.
✨Tip Number 4
Stay updated on industry trends related to procurement and managed services. Being knowledgeable about the latest developments will not only impress your interviewers but also show your commitment to contributing to Zip's growth.
We think you need these skills to ace Senior Solutions Consultant, Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in ERP/P2P systems and managed services. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Zip's mission and how your background aligns with their needs. Mention specific experiences with tools like NetSuite or Quickbooks that showcase your expertise.
Showcase Communication Skills: Since fantastic communication skills are essential for this role, consider including examples of how you've effectively communicated with clients or stakeholders in previous positions.
Highlight Problem-Solving Abilities: Demonstrate your ability to creatively solve problems by providing examples of past challenges you've faced in similar roles and how you successfully addressed them.
How to prepare for a job interview at Zip
✨Understand the Product
Familiarise yourself with Zip's procurement platform and its features. Be prepared to discuss how your experience with ERP systems like NetSuite or Quickbooks can enhance the product's adoption and configuration for clients.
✨Showcase Your Communication Skills
As a Senior Solutions Consultant, you'll need to lead training sessions and collaborate with various teams. Highlight your ability to communicate complex ideas clearly and effectively, ensuring that clients feel empowered to use the product independently.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific examples where you've creatively solved client problems in previous roles. This will showcase your proactive approach and ability to adapt solutions to meet diverse client needs.
✨Emphasise Team Collaboration
Zip values teamwork, so be prepared to talk about how you've successfully collaborated with product and engineering teams in the past. Discuss how you set expectations with customers while ensuring their happiness and satisfaction.
