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- Tasks: Lead quality assurance for client implementations and changes, ensuring smooth operations.
- Company: Join DailyPay, a leader in on-demand pay solutions, transforming employee financial well-being.
- Benefits: Enjoy competitive pay, equity ownership, private health insurance, generous PTO, and fun company events.
- Why this job: Grow your technical skills while making a real impact on clients' experiences and operational efficiency.
- Qualifications: Bachelor's degree or relevant experience; strong analytical and project management skills required.
- Other info: Open to applicants from all backgrounds; we value diversity and inclusion.
The predicted salary is between 27000 - 35000 £ per year.
About Us: DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: As a Professional Services Associate, you will lead the charge for a new and exciting team at DailyPay, focusing largely on quality assurance for implementations and changes for steady state clients (with the opportunity to grow your technical skills!). In this role, you will review client set ups, data and alerting, and data exchange failures to make data driven decisions on when to escalate concerns. We are seeking an analytical and collaborative person who has a great eye for detail. You will work crossfunctionally with Implementation Managers, Technical Engagement Analysts, Implementations Control Analysts, and more, all working to make sure that launches and changes go smoothly as possible for the ideal client and employee experience, focusing primarily on operational loss prevention and reduction. You will also become increasingly familiar with technical integrations and actions, so this is a great role for someone eager to learn and grow their career! If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. How You Will Make an Impact: Closely monitor and escalate errors for new client launches and existing clients' changes Develop expertise in our product, configuration, and backend processes Assist in identifying process gaps, potential for automation, and improvements to existing data queries Support existing client integration changes involving location and pay code additions Support data collection and organization for client reviews Leverage data analytics and QA insights to examine individual client issues and systemic problems Action technical items as needed with the assistance of cross functional team members What You Bring to The Team: Bachelor's degree or relevant experience in an operational, technical, or real-time monitoring environment Strong analytical ability to review data and set ups to identify and escalate issues Excellent project management skills and a high level of attention to detail Capacity to prioritize and handle multiple projects simultaneously Ability to communicate effectively with cross functional teams What We Offer: Competitive compensation Opportunity for equity ownership Private health insurance option Employee Resource Groups Fun company outings and events Generous PTO Allowance 5% Pension contribution Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity. Belfast Compensation Range £27,000-£35,000 GBP DailyPay does not accept and will not review unsolicited resumes from search firms. DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organisation where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. We are an equal opportunities employer and welcome applications from all sections of the community. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Professional Services Associate employer: DailyPay Inc
Contact Detail:
DailyPay Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Associate
✨Tip Number 1
Familiarize yourself with DailyPay's technology platform and the on-demand pay solution industry. Understanding how our product works will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have with data analytics or quality assurance processes. Be prepared to discuss specific examples of how you've identified and escalated issues in previous roles, as this aligns closely with the responsibilities of a Professional Services Associate.
✨Tip Number 3
Showcase your project management skills by discussing how you've successfully managed multiple projects simultaneously. This is crucial for the role, so be ready to provide examples that illustrate your ability to prioritize tasks effectively.
✨Tip Number 4
Prepare to communicate your collaborative experiences with cross-functional teams. Since this role involves working closely with various departments, sharing stories about successful teamwork will demonstrate your fit for the position.
We think you need these skills to ace Professional Services Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Professional Services Associate position. Highlight your analytical skills and attention to detail in your application.
Tailor Your CV: Customize your CV to reflect relevant experience in operational or technical environments. Emphasize any project management skills and your ability to handle multiple projects simultaneously.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your analytical abilities and collaborative nature, as well as your eagerness to learn and grow.
Follow Application Instructions: Ensure you follow the application process as outlined on DailyPay's careers page. Double-check that all required documents are submitted and that your application is complete before hitting 'Apply'.
How to prepare for a job interview at DailyPay Inc
✨Show Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss specific examples where you've successfully analyzed data or identified issues. Highlight your attention to detail and how it has helped you in previous roles.
✨Demonstrate Project Management Experience
The job involves managing multiple projects simultaneously. Share experiences where you've effectively prioritized tasks and managed deadlines. Use concrete examples to illustrate your project management skills.
✨Communicate Cross-Functionally
Effective communication with cross-functional teams is crucial. Prepare to discuss how you've collaborated with different departments in the past, and emphasize your ability to convey complex information clearly.
✨Express Eagerness to Learn
This position offers opportunities for growth, especially in technical skills. Convey your enthusiasm for learning and adapting to new challenges. Mention any relevant courses or self-study you've undertaken to enhance your knowledge.
