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- Tasks: Lead exciting community events and meetups to connect people and promote AI awareness.
- Company: Intercom is a pioneering AI Customer Service company transforming customer experiences globally.
- Benefits: Enjoy competitive salary, flexible work, health insurance, and a fully stocked kitchen!
- Why this job: Shape a new role in a vibrant culture while making a real impact in the AI community.
- Qualifications: 5+ years in events marketing, strong project management, and a passion for community building.
- Other info: Hybrid working policy with a focus on collaboration and inclusivity.
The predicted salary is between 43200 - 72000 £ per year.
Senior Community Events Marketing Manager
London, England
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What\’s the opportunity?
AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities across the globe.
As the Community Events Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US and Europe.
The right candidate is an experienced events marketer who is passionate about building communities and brands.
What will I be doing?
- Own Fin Meetups and events that support our Community strategy.
- Identify opportunities to connect in-person events with our online Community strategy.
- Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
- Collaborate with marketing teams to leverage other assets for events.
- Develop brand-focused metrics to demonstrate the impact of your events.
- Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.
What skills do I need?
- 5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
- Independent project driver who delights in organizing and executing with high attention to detail.
- A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
- AI-first marketer who already uses AI wherever possible to help evolve their function.
- Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
- A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
- Understand brand awareness metrics, and can demonstrate the impact of your events.
- You understand the AI market and the topics customer service and product leaders are interested in.
- Experience with Salesforce, Marketo and Intercom is a bonus.
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values .
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Are you authorised to work in the country in which this role is located?(Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Select…
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NOTE for US locations : A \”Metro\” selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.
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Senior Community Events Marketing Manager employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Community Events Marketing Manager
✨Tip Number 1
Familiarise yourself with the latest trends in AI and customer service. Attend webinars or read industry reports to understand what excites the community and how you can leverage that knowledge in your role.
✨Tip Number 2
Network with professionals in the events marketing and AI sectors. Join relevant LinkedIn groups or attend local meetups to connect with like-minded individuals who can provide insights and potential referrals.
✨Tip Number 3
Showcase your event management skills by volunteering for community events or organising small meetups. This hands-on experience will not only enhance your resume but also demonstrate your passion for building communities.
✨Tip Number 4
Research Intercom's existing community initiatives and think about how you can contribute to them. Prepare ideas on how to enhance their community strategy, as this will show your proactive approach during interviews.
We think you need these skills to ace Senior Community Events Marketing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your events marketing experience, especially in technology and community-oriented roles. Use specific examples that demonstrate your ability to manage events and engage with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building communities and brands. Mention how your skills align with the responsibilities of the Senior Community Events Marketing Manager role and provide examples of past successes in similar positions.
Showcase Your Understanding of AI: Since this role is focused on AI customer service, include any relevant experience or knowledge you have about the AI market. Discuss how you can leverage AI tools in event marketing to enhance community engagement.
Highlight Stakeholder Management Skills: Emphasise your strong communication and stakeholder management skills in both your CV and cover letter. Provide examples of how you've successfully collaborated with teams and managed expectations in previous roles.
How to prepare for a job interview at Intercom
✨Show Your Passion for Community Building
Make sure to express your enthusiasm for building communities and brands during the interview. Share specific examples of past events you've managed and how they fostered connections among participants.
✨Demonstrate Your Event Management Skills
Be prepared to discuss your experience in managing all aspects of event planning, from logistics to budget management. Highlight any successful events you've organised, focusing on the details that made them stand out.
✨Understand the AI Landscape
Familiarise yourself with the current trends in AI and customer service. Be ready to discuss how these topics relate to community engagement and how you can leverage them in your role as a Community Events Manager.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and concisely. You may be asked to present ideas or strategies, so showcasing your communication skills will be crucial in demonstrating your fit for the role.
