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- Tasks: Lead the development and improvement of operational resilience for UK Personal Investor.
- Company: Join Vanguard, a mission-driven company focused on collaboration and client outcomes.
- Benefits: Enjoy a hybrid working model with flexibility and opportunities for in-person collaboration.
- Why this job: Make a real impact by ensuring business continuity and crisis management in a dynamic environment.
- Qualifications: Experience in operational resilience, crisis management, and team leadership is essential.
- Other info: Be part of a culture that values continuous improvement and operational excellence.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
The Head of Operational Resilience and Recovery is responsible for leading the strategic development, implementation, and continuous improvement of our UK Personal Investor (UKPI) operational resilience. This includes oversight of business continuity planning, crisis and incident management, and ensuring compliance with regulatory expectations. The role will drive a culture of preparedness, ensuring that our retail business can prevent, respond to, recover from, and learn from operational disruptions.
Operational Resilience:
- Define and lead the UK Personal Investor operational resilience programme aligned with regulatory requirements.
- Lead the review and mapping of Important Business Services (IBS) and associated impact tolerances.
- Ensure robust scenario testing, lessons learned, and remediation planning.
- Provide regular updates to executive leadership and the Board on resilience progress and key risk indicators (KRIs).
- Collaborate with senior leaders across Technology, Risk, Compliance, and Client Experience to mitigate vulnerabilities, and embed resilience into business planning.
- Engage with regulators and industry forums to maintain awareness of regulatory developments and ensure a forward-looking resilience agenda.
Business Continuity Management:
- Regularly review, audit, and update business continuity plans in collaboration with fellow UKPI business functions, to reflect evolving risks and organisational changes.
- Identify and assess potential disruption scenarios, quantify impacts, and recommend mitigation strategies.
- Monitor and report on business continuity readiness, compliance, and exercise outcomes to senior management and key stakeholders.
- Define and guide operating strategies to ensure continuity of critical services within agreed recovery time objectives.
Crisis and Incident Management:
- Serve as the senior escalation point for major UKPI incidents and crises, ensuring effective governance and communication and coordination of response and recovery efforts.
- Lead the incident management process, including response coordination, root cause analysis, and post-incident reviews.
- Maintain and test incident response and crisis management plans.
Team Leadership:
- Build and lead a high-performing team of resilience and incident management professionals.
- Foster a culture of continuous improvement and operational excellence.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
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Head of UKPI Operational Resilience and Recovery employer: Vanguard Group
Contact Detail:
Vanguard Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of UKPI Operational Resilience and Recovery
✨Tip Number 1
Network with professionals in the operational resilience and recovery field. Attend industry events, webinars, or forums where you can meet people who are already working in similar roles. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Stay updated on the latest regulatory developments related to operational resilience. Follow relevant news sources and join professional groups to ensure you’re aware of any changes that could impact the role. This knowledge will be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed crises or improved operational resilience in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your leadership and problem-solving skills.
✨Tip Number 4
Familiarise yourself with the company’s current operational resilience strategies and any recent incidents they may have faced. This will allow you to tailor your discussions and demonstrate how your experience aligns with their needs during the interview process.
We think you need these skills to ace Head of UKPI Operational Resilience and Recovery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational resilience, crisis management, and business continuity. Use specific examples that demonstrate your leadership skills and ability to drive strategic initiatives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational resilience and recovery. Discuss how your background aligns with the responsibilities outlined in the job description, and mention any relevant regulatory knowledge you possess.
Highlight Team Leadership Experience: Since the role involves building and leading a high-performing team, emphasise your previous leadership roles. Provide examples of how you've fostered a culture of continuous improvement and operational excellence in past positions.
Showcase Collaboration Skills: The position requires collaboration with various departments. Include examples in your application that demonstrate your ability to work effectively with senior leaders across different functions, such as Technology, Risk, and Compliance.
How to prepare for a job interview at Vanguard Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the responsibilities outlined in the job description. Familiarise yourself with operational resilience, business continuity management, and crisis management concepts, as these will be central to your discussions.
✨Prepare Real-World Examples
Be ready to share specific examples from your past experiences that demonstrate your ability to lead operational resilience initiatives. Highlight scenarios where you've successfully managed crises or improved business continuity plans, as this will showcase your expertise.
✨Showcase Leadership Skills
As this role involves team leadership, be prepared to discuss your leadership style and how you've built high-performing teams in the past. Emphasise your ability to foster a culture of continuous improvement and operational excellence.
✨Engage with Regulatory Knowledge
Demonstrate your awareness of regulatory requirements related to operational resilience. Discuss any experience you have engaging with regulators or industry forums, as this will show your proactive approach to staying informed and compliant.
