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For Companies At a Glance
- Tasks: Lead and manage Field Service teams, ensuring top-notch service delivery and customer satisfaction.
- Company: Join a dynamic company focused on innovation in the commercial vehicle sector.
- Benefits: Enjoy a competitive salary, car allowance, and opportunities for career progression.
- Why this job: Make a strategic impact while shaping the future of Aftermarket services across a key region.
- Qualifications: Proven senior management experience in field service or fleet management is essential.
- Other info: Field-based role with travel across Yorkshire to Scotland; flexibility for evening and weekend work required.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Head of Field Service
Location: Field-Based (Covering Yorkshire to Scotland, with site presence in Rotherham)
Employment Type: Permanent
Salary: £60,000 per annum + Car allowance
Are you an experienced leader in Aftermarket or Field Service operations within the commercial vehicle, automotive or fleet sectors? We’re looking for a dynamic Head of Field Service to lead a high-performing team across a major territory from Yorkshire to Scotland.
The role of Head of Field Service:
In this senior leadership position, you'll take full ownership of Field Service delivery, Customer Service, and Service Centre operations across the North. With a strong focus on customer satisfaction, technical excellence, and commercial performance, you'll ensure the reliable availability of the vehicles while championing innovation and efficiency in every aspect of service delivery.
This is a field-based position with regular travel to key operator sites across the region, along with a requirement for on-site presence at the Rotherham Service Centre. Flexibility for occasional evening and weekend work is essential to meet customer demands.
Head of Field Service Responsibilities:
- Lead and manage Field Service teams across the North, ensuring exceptional service delivery and customer satisfaction.
- Develop and implement annual business plans, KPIs and transformation programmes to drive continuous improvement.
- Build and maintain strong relationships with key customers, driving loyalty and commercial growth.
- Use your technical expertise to support vehicle reliability, reduce VOR incidences, and address customer complaints effectively.
- Work closely with the Spares and Service teams to maximise revenue streams including paid service jobs and parts sales.
- Drive compliance with quality standards (ISO9001) and promote a strong health & safety culture.
- Lead people development initiatives and workforce planning to align with business goals.
What We’re Looking For:
- Proven experience in a senior management role within field service, fleet management, or aftersales—preferably in the bus, truck, or wider commercial vehicle sector.
- Strong technical background with a recognised engineering or technical qualification.
- Demonstrable experience leading customer-focused transformation and service improvement programmes.
- Excellent stakeholder management skills with the ability to build trust and credibility at all levels.
- Commercially astute with budgetary control experience and a focus on service profitability.
- Flexible, forward-thinking, and able to drive performance through people and process improvement.
This is a fantastic opportunity to make a strategic impact in a business-critical role with high visibility and strong career progression potential. You'll be instrumental in shaping the future of Aftermarket services across a key region, with full autonomy to drive change, improve customer service, and grow commercial performance.
Head of Field Service employer: Apex Recruitment Services
Contact Detail:
Apex Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Service
✨Tip Number 1
Network with professionals in the field service and automotive sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research StudySmarter's values and recent projects. Understanding our mission and how we operate will help you align your experience with what we’re looking for, making it easier to demonstrate your fit during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service delivery in previous roles. Highlighting measurable outcomes will showcase your ability to drive performance and customer satisfaction.
✨Tip Number 4
Be ready to talk about your technical expertise and how it has contributed to operational success. This role requires a strong technical background, so demonstrating your knowledge will be crucial in the selection process.
We think you need these skills to ace Head of Field Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service operations, particularly within the commercial vehicle or automotive sectors. Use specific examples to demonstrate your leadership skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and technical excellence. Mention how your previous roles have prepared you for this position and how you can contribute to the company's goals.
Highlight Key Achievements: In your application, emphasise any successful transformation programmes or service improvements you've led. Quantify your achievements where possible, such as increased customer satisfaction scores or reduced operational costs.
Showcase Stakeholder Management Skills: Demonstrate your ability to build relationships with key stakeholders. Include examples of how you've effectively managed teams and collaborated with other departments to achieve business objectives.
How to prepare for a job interview at Apex Recruitment Services
✨Showcase Your Leadership Experience
As a Head of Field Service, you'll need to demonstrate your leadership skills. Prepare specific examples of how you've successfully led teams in the past, focusing on customer satisfaction and service delivery.
✨Highlight Technical Expertise
Given the technical nature of the role, be ready to discuss your engineering qualifications and how they relate to field service operations. Share instances where your technical knowledge has directly improved service outcomes.
✨Discuss Customer Relationship Management
Building strong relationships with customers is key. Prepare to talk about how you've developed and maintained customer loyalty in previous roles, and any strategies you've implemented to enhance customer satisfaction.
✨Demonstrate Commercial Acumen
The role requires a focus on profitability and budget management. Be prepared to discuss your experience with financial oversight and how you've driven revenue growth through effective service management.
