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- Tasks: Lead and improve residential and supported living services for adults with learning disabilities.
- Company: Join a market-leading care provider focused on values and quality service delivery.
- Benefits: Enjoy a competitive salary, pension scheme, and potential private healthcare access.
- Why this job: Make a real impact in the lives of others while shaping service delivery and strategy.
- Qualifications: Proven experience in adult social care management and strong leadership skills required.
- Other info: Visa sponsorship available for the right candidate; autonomy to influence group strategy.
The predicted salary is between 65000 - 70000 £ per year.
Senior Operations Director – Residential & Supported Living Services
Location: North London (Barnet, Enfield, Finchley, Southgate)
Salary: £65,000 – £70,000 per annum (Depending on Experience)
Type: Full-Time | Permanent | Monday–Friday, 9am–5pm + On-Call
Sponsorship Available
We are recruiting for a dedicated and experienced Senior Operations Director to lead a group of residential and supported living services for adults with learning disabilities and complex needs in North London. The role covers five care settings, including two residential homes (CQC-rated Good) and three supported living services.
This is a hands-on, strategic position where you will be responsible for driving performance, maintaining compliance, and leading service improvements while working closely with senior stakeholders and frontline leaders.
Key Responsibilities
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Provide strategic and operational leadership across five adult care services
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Line-manage two Home Managers and one Deputy Manager (Supported Living)
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Increase occupancy levels and optimise fee structures (£800–900 residential / £600–700 supported)
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Ensure excellent compliance with CQC and regulatory standards
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Embed quality assurance systems and improve documentation processes
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Promote effective multi-disciplinary working within budget
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Develop KPIs and lead a culture of high performance
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Build strong relationships with Local Authorities and key partners
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Act as a visible and values-driven leader for quality and service-user outcomes
About You
We are looking for a Senior Operations Director who has:
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Proven experience managing multiple adult social care settings
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Strong working knowledge of CQC regulations and inspections
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Excellent leadership, people management, and service improvement skills
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Commercial awareness, including budget control and occupancy strategy
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Familiarity with care technology (e.g. Log My Care, MaxTime)
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A proactive and resilient approach to leadership
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A full UK driving licence and access to a car
What We Offer
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Competitive salary: £65,000 – £70,000 (DOE)
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Pension scheme and potential access to private healthcare
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Visa sponsorship for the right candidate
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Support from an established central team (HR, Finance, Clinical)
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Autonomy to shape service delivery and influence group strategy
Success in This Role
Within 6 months:
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Stable management teams and improved supported living occupancy
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Established QA processes and consistent documentation standards
Within 12 months:
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Strong results across key metrics (occupancy, fee generation, compliance)
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Consistent positive feedback from Local Authorities and CQC
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Recognition as a values-led Senior Operations Director with clear service impact
This is an exciting opportunity for a high-performing Senior Operations Director or experienced Paediatric Clinical Lead looking to step into a broader operational role with a market-leading, values-led care provider.
Apply today or contact Ehsan at Leaders in Care on 07533113393 for more information.
REF: LICEA
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Senior Operations Director (London) employer: Leaders In Care Ltd
Contact Detail:
Leaders In Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Director (London)
✨Tip Number 1
Familiarise yourself with the specific CQC regulations and standards relevant to residential and supported living services. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance and quality care.
✨Tip Number 2
Network with professionals in the adult social care sector, especially those who have experience in leadership roles. Attend industry events or join relevant online forums to build connections that could provide insights or referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experiences managing multiple care settings. Highlight specific examples of how you've driven performance improvements and maintained compliance, as these are key aspects of the role.
✨Tip Number 4
Research the organisation's values and mission. Be ready to articulate how your leadership style aligns with their goals, particularly in promoting service-user outcomes and fostering a culture of high performance.
We think you need these skills to ace Senior Operations Director (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multiple adult social care settings. Emphasise your knowledge of CQC regulations and any relevant leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for the role. Discuss how your previous experiences align with the responsibilities outlined in the job description, particularly in driving performance and compliance.
Highlight Relevant Skills: In your application, clearly outline your skills in people management, service improvement, and commercial awareness. Use specific examples to demonstrate how you've successfully implemented these skills in past roles.
Showcase Your Leadership Style: Describe your leadership approach and how it aligns with being a visible and values-driven leader. Mention any experience you have in building relationships with Local Authorities and key partners, as this is crucial for the role.
How to prepare for a job interview at Leaders In Care Ltd
✨Showcase Your Leadership Experience
As a Senior Operations Director, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully managed teams and improved service delivery in previous roles.
✨Demonstrate Knowledge of CQC Regulations
Familiarity with CQC regulations is essential for this role. Brush up on the latest standards and be ready to explain how you've ensured compliance in past positions.
✨Highlight Your Strategic Thinking
This position requires a strategic mindset. Prepare to discuss how you've developed and implemented strategies that increased occupancy levels or optimised fee structures in your previous roles.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing insightful questions about the company's vision, challenges they face, and how you can contribute to their goals. This shows your genuine interest in the role and the organisation.
