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For Companies At a Glance
- Tasks: Lead and mentor the client success team while optimising processes for maximum efficiency.
- Company: Join Insurtech Insights, a dynamic start-up revolutionising the insurance industry through technology.
- Benefits: Enjoy competitive pay, unlimited growth potential, and travel opportunities for conferences.
- Why this job: Make a real impact in a fast-growing company and shape the future of client success.
- Qualifications: 5+ years in leadership roles within high-growth environments; strong project management skills required.
- Other info: This is an in-office role with flexible start dates; remote work is not available.
The predicted salary is between 48000 - 72000 £ per year.
Head of Client Success at Insurtech Insights
London, United Kingdom
About us
Insurtech Insights is a community connecting industry executives, entrepreneurs, and professionals. We are a start-up on a growth journey, helping leaders evolve and create stronger businesses through people and technology. Our focus is on addressing challenges and opportunities in Insurance and Insurance Tech. We bring together influential executives, investors, and entrepreneurs to share insights on how technology will shape the future of Insurance and forge lasting partnerships and client relationships.
Insurtech Insights is part of United Media (), which develops large-scale industry media and conference products across sectors like insurance, HR, private equity, and retail.
Context for the Role
This role offers the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact. With a rapidly expanding market presence, it provides both challenges and rewards, including leading a high-performing team and influencing the company's growth. Join us to scale a business and contribute to a forward-thinking company at an exciting early growth stage.
You will report directly to the Founder/CEO in this newly created position, tasked with scaling the client success and operations departments, impacting all areas of the business. You will be an integral part of the management team, working closely with the founders, and responsible for:
Responsibilities
As a key member of the leadership team, you will be accountable for delivering value to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance. This role is critical to the company's growth and success.
- Team Leadership: Manage, grow, and mentor the client success team, fostering a collaborative, top-performing, and innovative environment. Set clear goals and evaluate performance.
- Growth Focus: Enable exponential growth by prioritizing customer success.
- People Management: Implement best practices and cultivate team spirit to scale and internationalize functions across markets.
- Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
- User Journey: Collaborate closely with the organization to create an exceptional end-to-end user experience.
Requirements
- 5+ years of leadership experience in fast-paced, high-growth environments
- Strong project management, process creation, and prioritization skills
- Proven success in leading and scaling functions like client success, operations, sales, or international expansion in a startup
- Experience in client success or business operations within a high-growth business
- Strong analytical skills, proficiency with relevant tools, and commercial acumen
- Success in applying automation to scale operations
- Passion for people: coaching, mentoring, leading, and fostering a positive, high-performing culture
- Experience in growing client/customer success functions to support rapid business growth, ideally with revenue-driving experience
What the company offers
A unique opportunity to own client success in a high-growth company, with:
- Impactful operational experience in a start-up environment
- Diverse, motivated, and international team atmosphere
- Unlimited growth potential with internal promotion opportunities
- Market-competitive compensation
- Travel opportunities for overseas conferences
- Transferable skills development through experience and training
Start date
Flexible
Monday – Friday, in-office work; remote work not available.
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Head of Client Success at Insurtech Insights (London) employer: Insurtech Insights
Contact Detail:
Insurtech Insights Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success at Insurtech Insights (London)
✨Tip Number 1
Network with industry professionals and attend relevant events to build connections. Engaging with others in the insurtech space can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 2
Research Insurtech Insights thoroughly to understand their mission and values. Tailoring your conversations and demonstrating how your experience aligns with their goals will show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led client success initiatives in previous roles. Highlighting measurable outcomes will help you stand out as a candidate who can drive growth and enhance client relationships.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in the insurance sector. Being knowledgeable about current challenges and innovations will enable you to engage in meaningful discussions during interviews and demonstrate your expertise.
We think you need these skills to ace Head of Client Success at Insurtech Insights (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client success, leadership, and project management. Use specific examples that demonstrate your ability to grow teams and improve processes, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for fostering client relationships and your vision for client success. Mention how your previous experiences align with the company's goals and how you can contribute to their growth.
Prepare Thoughtful Responses: When answering application questions, provide clear and concise examples. For instance, when discussing how to foster strong client relationships, focus on specific strategies you've implemented in the past and their outcomes.
Showcase Analytical Skills: Highlight your analytical skills by providing examples of how you've used data to drive decisions in client success or operations. This will demonstrate your commercial acumen and ability to scale operations effectively.
How to prepare for a job interview at Insurtech Insights
✨Understand the Company Culture
Before your interview, take some time to research Insurtech Insights and its community-driven approach. Familiarise yourself with their values and mission, as this will help you align your answers with what they are looking for in a candidate.
✨Showcase Your Leadership Experience
Given that this role requires strong leadership skills, be prepared to discuss specific examples of how you've successfully managed teams in high-growth environments. Highlight your ability to mentor and foster a positive culture within your team.
✨Demonstrate Client Success Strategies
Think about your past experiences in client success and be ready to share strategies you've implemented to enhance customer satisfaction and retention. Discuss how you prioritise client needs and manage multiple accounts effectively.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with insightful questions about the company's growth plans and how the client success team fits into that vision. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
