Performance & Growth Partner

Zepz Group is the group powering leading global remittance brands: WorldRemit and Sendwave. Zepz Group has been disrupting an industry previously dominated by offline legacy players by reducing the barriers to finance and increasing safety and convenience for users. Every day, Zepz Group and its brands work towards unlocking the prosperity of cross-border communities through finance and technology – driven by the vision of a world that celebrates migrants’ impact on prosperity, at home and abroad. Zepz served over 9+ million users through its presence in over 4,600 corridors with over 40 send countries and 90 receive countries

• We act like owners – We are relentlessly delivering for our users and spending money thoughtfully.
• We embrace embarrassing honesty – We function best when we\’re open and honest with one another — especially about our challenges and doubts.
• We have a bias to action – We get to first outcomes quickly, iterate and learn.
• We strive to be better – We may make mistakes, but always learn from them.
• We are inclusive – to better reflect and serve our users.

We\’re looking for a highly motivated and proactive Performance & Growth Partner to join our dynamic team. In this role, you will be instrumental in supporting our colleagues across Zepz to achieve their full potential, ensuring high performance, and championing continuous learning and development. This is a fantastic opportunity for someone passionate about people and looking to make a tangible impact in a rapidly growing fintech environment.

What you\’ll do (approx. 60% Performance, 40% Learning & Development):

Performance Enablement (60%):

• Performance Philosophy: Embed Zepz performance philosophy through continued stakeholder management, comms, engagement, upskilling.
• Performance Projects: Play an active role in creation and execution of key performance projects.
• Performance Cycle: Manage and engage with key stakeholders (incl. Exco/SLT/PBP’s) to scale up the end-to-end management of Zepz\’s performance review cycles, including simplification, setting up systems, preparing communications, and providing guidance to employees and managers.
• Goal Setting & Tracking: Support colleagues in understanding and setting clear, measurable personal objectives that align with team and company OKRs. Help track progress and identify areas for improvement.
• Performance Coaching & Feedback: Work alongside People Partners to guide managers and employees on effective performance conversations, constructive feedback delivery, and building performance improvement plans where necessary.
• Data & Insights: Develop and take talent dashboard to the next level. Analyse performance data to identify trends, highlight successes, and pinpoint areas for targeted intervention or development initiatives.
• Recognition & Reward: Support initiatives that promote a culture of recognition and high performance, contributing to a positive and motivating work environment.

Learning & Development (40%):

• Learning Needs Identification: Partner with People Partners and team leads to identify skill gaps and development needs across departments.
• Future Skill Requirements: Define future skills needed for future roles and strategies and complete skill gap analysis between current and future state.
• Resource Curation: Create innovative learning interventions. Research, curate, and promote a range of blended learning resources (e.g., online courses, articles, learning office hours, internal experts) that align with Zepz\’s strategic priorities and individual development goals.
• Development Program Support: Coordination and delivery of internal training programs, workshops, and team-building activities.
• Onboarding & Integration: Contribute to creating content for and enhancing the onboarding experience for new hires, ensuring they are equipped with the foundational knowledge and tools for success.
• Career Growth Pathways: Support the communication and understanding of internal career progression opportunities and development frameworks.
• Learning interventions:Measuring ROI and business impact through Peakon and feedback surveys.

What you\’ll bring:

• Experience in an HR, People Operations, Talent Acquisition, or Learning & Development role, ideally within a fast-paced technology or product environment.
• A strong understanding of performance management principles and best practices.
• An eagerness to learn about and contribute to learning & development strategies.
• Excellent interpersonal and communication skills, with the ability to build rapport and influence at all levels.
• Strong analytical skills and attention to detail, with proficiency in using data to inform decisions.
• Intellectually curious, takes initiative, Proactive and self-driven, with the ability to manage multiple priorities and work independently.
• A keen interest in the fintech industry and Zepz\’s mission to empower global communities.
• Proficiency in HRIS systems and Google Workspace applications.

Bonus Points if you have:

• Experience in a scale-up or high-growth company.
• Exposure to international or diverse workforces.
• Experience with specific performance management or L&D platforms.

What you’ll get from us

Please note that the benefits below will apply to permanent roles.

We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
• Retirement: We offer pension schemes to help you plan for and secure your future.
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.

We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!

Why choose Zepz?

• Our team of over 1,000 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations – spaces we can meet, collaborate and connect.
• We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
• We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
• At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose – to continue to provide the best service to our users.

Ready to Apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we\’ll let you in on a secret: there\’s no such thing as a \’perfect\’ candidate. Zepz is a place where everyone can thrive.

So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.

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