Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customer relations and support on site projects.
- Company: Join Novus Property Solutions, a dynamic and award-winning property maintenance company.
- Benefits: Enjoy 27 days holiday, a pension scheme, and discounts on healthcare and lifestyle.
- Why this job: Make a real impact in communities while enjoying a supportive and flexible work environment.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: Full UK driving licence and DBS check required; flexibility in hours and travel is key.
The predicted salary is between 28800 - 43200 £ per year.
Based : Warrington office; Covering Greater Manchester site based – Typically working Monday to Friday 37.5 hours
Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy. Working in a Tenanted Social housing environment, delivering both internal and external planned refurbishment works including; kitchen and bathroom upgrades, windows, doors and roofing replacements
Your experience in a customer-facingenvironment, along with ongoing training and development,will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
- Attractive salary & benefits to suit you
- 27 Days Hols & BH – option to buy or sell holidays
- Company pension scheme – up to 7.5%
- Car Allowance or Fleet Van
- We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibility – Contract Liaison Officers
- Responsible for supporting site or contract with liaison between customers, clients and wider community
- Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
- Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keepingthese in line with the Social Value Act
- Dealing with enquiries/issues relating to varying works delivered by our site teams and sub-contractors. You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering social value and a customer focused service in what can be a demanding public facing environment
- Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus team
- Coordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
- Carry out site visits with client and customers
- Dealing with complaints and resolving concerns in a positive manner
- Initiate/generate technical instructions, site notes and other site observations
- Identify possible case studies showing excellent Customer Service and Social Value impact toclients and for use in tendering new contracts
- Manage any reporting required for the Contracts
- Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
About you
Working as a Contract Liaison Office, experience in Social Housing and communication is key along with confident presentation skills. Your ability to be proficient in IT is also essential to fulfil and develop the role. Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence and a DBS check to be completed – role also commonly known as Tenant or Resident Liaison Officer
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.
#J-18808-Ljbffr
Contract Liaison Officer employer: Novus Property Solutions Ltd.
Contact Detail:
Novus Property Solutions Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Liaison Officer
✨Tip Number 1
Familiarise yourself with the Social Value Act and how it applies to social housing. Understanding this legislation will help you demonstrate your knowledge during interviews and show that you're committed to delivering social value in your role.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience as Contract Liaison Officers or similar roles. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare examples of how you've successfully managed customer relationships in previous roles. Being able to share specific instances where you've gone the extra mile for customers will highlight your suitability for this position.
✨Tip Number 4
Research Novus Property Solutions and their recent projects or initiatives. Showing that you understand their values and current work will help you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace Contract Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing and customer service. Emphasise your communication skills and any previous roles where you acted as a liaison or managed relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social value and community engagement. Mention specific examples of how you've gone the extra mile in previous roles to enhance customer satisfaction.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to resolve complaints and issues effectively. Highlight situations where you successfully navigated challenges in a fast-paced environment.
Highlight IT Proficiency: Since proficiency in IT is essential for this role, mention any relevant software or tools you are familiar with. This could include project management software, communication platforms, or data reporting tools.
How to prepare for a job interview at Novus Property Solutions Ltd.
✨Showcase Your Communication Skills
As a Contract Liaison Officer, your ability to communicate effectively is crucial. Prepare examples of how you've successfully managed relationships with customers and clients in the past, highlighting your problem-solving skills and how you’ve gone the extra mile.
✨Demonstrate Your Knowledge of Social Housing
Familiarise yourself with the social housing sector and the specific challenges it faces. Be ready to discuss how your experience aligns with the responsibilities of the role, particularly in delivering social value and customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as dealing with complaints or coordinating site visits. Think of specific instances where you successfully resolved issues and be prepared to share these stories.
✨Emphasise Your IT Proficiency
Since proficiency in IT is essential for this role, be ready to discuss your experience with relevant software and tools. Highlight any specific systems you've used in previous roles that could benefit the position at Novus Property Solutions.
