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- Tasks: Lead and shape a new business support function in operational services.
- Company: Join a dynamic Lloyd's syndicate focused on innovation in insurance.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative work environment.
- Why this job: Be at the heart of operations, driving efficiency and making a real impact.
- Qualifications: Proven leadership experience in insurance operations and metrics design required.
- Other info: This role reports directly to the COO, offering high visibility and influence.
The predicted salary is between 72000 - 108000 £ per year.
Head of Operational Services (Insurance), London Eames is currently working closely with a Lloyd\’s syndicate on the appointment of a Head of Operational Services. We\’re seeking an experienced and forward-thinking operational leader to shape and lead a newly created business support function. Reporting into the COO, this role sits at the centre of the company\’s operations and is instrumental in driving process consistency, supporting underwriting efficiency, and overseeing several critical central services. The Head of Operational Services will provide oversight and leadership across three core areas; Data Processing & Quality Assurance , Credit Control , and Third-Party Oversight & Resilience . Proven experience leading operations or service teams within the Insurance market • Experience designing and tracking operational metrics, SLAs, and quality control frameworks • Eames Consulting is acting as an Employment Agency in relation to this vacancy. #
Head Of Consulting And Services employer: Virginia Tech
Contact Detail:
Virginia Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Consulting And Services
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in operational leadership roles. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research the specific Lloyd's syndicate you are applying to. Understanding their operations, culture, and recent developments will help you tailor your conversations and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your experience with operational metrics and quality control frameworks in detail. Be ready to share specific examples of how you've implemented these in previous roles to improve efficiency and service delivery.
✨Tip Number 4
Showcase your leadership style and how it aligns with the company's goals. Be prepared to discuss how you would lead teams across data processing, credit control, and third-party oversight to drive operational excellence.
We think you need these skills to ace Head Of Consulting And Services
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Operational Services position. Understand the key responsibilities and required skills, particularly in data processing, credit control, and third-party oversight.
Tailor Your CV: Customise your CV to highlight relevant experience in leading operations or service teams within the insurance market. Emphasise your achievements in designing operational metrics and quality control frameworks.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the specific needs of the role. Discuss your leadership style and how it aligns with driving process consistency and supporting underwriting efficiency.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Virginia Tech
✨Showcase Your Leadership Experience
As a candidate for the Head of Operational Services, it's crucial to highlight your previous leadership roles. Prepare specific examples of how you've successfully led teams in the insurance sector, focusing on your ability to drive process consistency and improve operational efficiency.
✨Demonstrate Your Understanding of Metrics
Be ready to discuss your experience with designing and tracking operational metrics, SLAs, and quality control frameworks. This role requires a strong analytical mindset, so share examples of how you've used data to enhance performance and decision-making in past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and operational acumen. Think about challenges you've faced in previous roles and how you overcame them, particularly in areas like data processing, credit control, and third-party oversight.
✨Align with Company Values
Research the company's values and mission before the interview. Be prepared to articulate how your personal values align with theirs, especially in terms of resilience and service excellence, as these will be key in shaping the new business support function.
