Senior People Partner (London)

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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About the Role

We're looking for an experienced Senior People Partner to join our Partnerships team. You'll collaborate closely with the wider team and the Head of People Partnerships, supporting all aspects of the People Agenda. As a Subject Matter Expert in Marketing, Growth, Design, Finance and Operations departments you'll provide consultative advice to leadership, tailored coaching, drive positive change, and lead on complex Employee Relations matters. You will also play a role in company-wide people initiatives, including learning and development, employee engagement, and performance management.

What You’ll Be Doing

• You'll partner with the Marketing, Growth, Design, Finance and Operations business areas to align their people strategies with the goals of those business areas, becoming a trusted, expert advisor.
• You'll administer key company wide programs like the Talent Review Cycle and Talent Check Ins, supporting data collation and integrity, fostering a culture of high performance and growth.
• You'll manage employee relations, providing expert support and recommending appropriate actions to address queries or problems. Proactively reviewing data to spot employee relations trends and suggest solutions, coaching Managers to tackle issues early on.
• You'll work closely with client groups on engagement data, supporting positive advancement and wider company initiatives. Reviewing engagement over time and conducting 121s and group forums during onboarding and exit points.
• You are able to provide tailored coaching to help up skill our leaders in a meaningful way.
• You will be accountable to deliver tangible impact to your business areas: regretted attrition, engagement scores, organisational health and performance are all metrics you will be measured on, and that you should always have front of mind.
• You'll create and deliver Learning and Development initiatives to enhance skills across the organisation.
• You'll ideate and execute key work streams and projects within the People Roadmap, autonomously and collaboratively.
• You'll be a valuable support and subject matter expert to various teams within the People department, addressing queries and challenges.

About You:

• You have 4+ years of experience working in a People Partner role within a fast growth, technology-led organisation, ideally supporting multiple geographies.
• Experience with Executive Coaching would be a great advantage but not essential.
• You have hands-on experience managing complex employee relations and case management, including knowledge of UK employment laws and regulations.
• You have great attention to detail, a passion for delivering great customer experience and you can spot an opportunity to improve a process at a mile off.
• You will be experienced in handling sensitive matters with tact and diplomacy, you are comfortable having difficult conversations, working professionally and discreetly with sensitive information.
• Both the what and the how are important to us – explaining requirements/processes is key, but first comes the critical step of gaining buy-in from your stakeholders. Therefore, you'll have strong interpersonal and stakeholder management skills, building strong relationships with trust & confidence, as well as having the ability to influence.

What do you get for all your hard work?

• A competitive compensation package (base + equity) with bi-annual reviews, aligned to our quarterly OKR planning cycles . This position is a BP3 level and we can pay £55 – £72k depending on experience. For the right person, we may also able to stretch our range to BP4, but likely not beyond £80k. You can view our public progression framework and salary bandings here:
• Work at one of the fastest-growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility . We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.
• Other benefits;

• Company-wide performance reviews every 6 months
• Generous pay increases for high-performing team members
• Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo, up to 30 days)
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• Workplace Nursery Scheme
• And many more!

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

UK App access: The Cleo app is no longer downloadable in the UK (but only until next year). If you’re an existing user, you’ll still have access to the app. But some features won’t be available (just for a little while). Why? 99% of our users are based in the US – where financial health is often overlooked. We’ve decided to shift our focus to where we can provide the most value and make the greatest impact for users who need it most. Then we’ll be able to apply what we learn to better support our UK users in the future.

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