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- Tasks: Lead and transform post-sale trade operations for a high-growth platform.
- Company: Join a fast-growing brand revolutionising home improvements with over 50,000 trades listed.
- Benefits: Enjoy hybrid working, flexible hours, and a culture that values ownership and performance.
- Why this job: Make a real impact while collaborating with diverse teams and driving innovation.
- Qualifications: 7–10 years in operational leadership with experience in managing UK and offshore teams.
- Other info: Fluency in SQL, Sheets, and Looker is essential for driving performance.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Head of Operations – Trade Lifecycle Location: Hybrid (4 days per week split across our London HQ and Portsmouth office) Ready to shape the engine room of a high-growth platform? That means owning performance across Credit Operations, Retention, and adjacent revenue-critical workflows with a mandate to improve what works, redesign what doesn’t, and evolve the operating model as we grow. Own the end-to-end transformation of post-sale trade ops; Own performance across Credit Control, Retention, and other post-sale trade workflows. You’ll drive revenue recovery, reduce churn, and keep payments on track with relentless focus on performance and impact. Redesign key processes: saves, collections, renewals, recovery, for speed, accuracy, and automation. You’ll partner with Product, Data, and Ops to get it done. Indirectly lead 20–30+ offshore FTEs across our BPO partners. You’ll run daily, weekly, and strategic reporting using Sheets, SQL, and Looker – no waiting on analysts here. Continuously assess and evolve our post-sale operating model: identifying gaps, unlocking efficiencies, and standing up new capabilities where needed to support scale, margin, and revenue protection. Embed a culture of ownership and high performance. Scorecards, QA, progression paths,all driven by you. You’ll represent this function in forums across Commercial, Sales, Product, and Exec. 7–10 years in operational leadership across CX, RevOps, lifecycle or collections. You’ve managed UK and offshore teams, including BPOs. ~ A track record of transformation. Data confidence. You’re fluent in SQL, Sheets, and Looker and use them to drive performance, not just measure it. ~ Commercial edge. You’ve worked with revenue levers like churn, recovery, or payment compliance and you’ve moved the dial. ~ You get scalable design, love automation, and ask: “Can this run without us?” ~ We’re building a smarter, faster, more resilient platform and the way we operate has to keep up. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in. #
Business Operations Manager - Hybrid working employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager - Hybrid working
✨Tip Number 1
Familiarise yourself with the key metrics and performance indicators relevant to business operations management. Understanding how to drive revenue recovery and reduce churn will help you speak confidently about your strategies during interviews.
✨Tip Number 2
Network with professionals in the field of operations management, especially those who have experience in post-sale trade workflows. Engaging with industry peers can provide insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Showcase your data skills by preparing examples of how you've used SQL, Sheets, or Looker to drive performance improvements in previous roles. Being able to discuss specific instances where your data-driven decisions made a significant impact will set you apart.
✨Tip Number 4
Research StudySmarter's current operations and identify areas where you believe improvements could be made. Presenting thoughtful ideas during your interview can demonstrate your proactive approach and genuine interest in contributing to our growth.
We think you need these skills to ace Business Operations Manager - Hybrid working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in areas like Credit Control and Revenue Operations. Use specific examples that demonstrate your track record of transformation and data-driven decision-making.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operational processes and your understanding of the importance of performance metrics. Mention your familiarity with tools like SQL, Sheets, and Looker, and how you’ve used them to drive results in previous roles.
Showcase Leadership Experience: Emphasise your experience managing teams, especially offshore and BPO partners. Provide examples of how you've led teams to achieve high performance and how you've embedded a culture of ownership within those teams.
Highlight Relevant Skills: Clearly outline your skills related to process redesign, automation, and revenue recovery. Mention any specific projects where you successfully implemented changes that improved efficiency or reduced churn, as these are key aspects of the role.
How to prepare for a job interview at Checkatrade
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Operations Manager, especially in relation to post-sale trade operations. Familiarise yourself with key processes like credit control and retention, as well as the tools mentioned in the job description, such as SQL and Looker.
✨Showcase Your Transformation Experience
Prepare specific examples from your past roles where you've successfully led transformation initiatives. Highlight how you improved processes, drove revenue recovery, or reduced churn, as these are crucial aspects of the role.
✨Demonstrate Data Confidence
Be ready to discuss how you've used data to drive performance improvements. Bring examples of how you've utilised SQL, Sheets, or Looker in your previous positions to make informed decisions and enhance operational efficiency.
✨Emphasise Leadership and Team Management Skills
Since the role involves leading offshore teams and BPO partners, be prepared to talk about your leadership style. Share experiences that demonstrate your ability to foster a culture of ownership and high performance within diverse teams.
