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- Tasks: Lead the transformation of post-sale trade operations and drive performance across key workflows.
- Company: Join a fast-growing platform that connects homeowners with tradespeople for home improvements.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment focused on innovation and efficiency.
- Qualifications: 7–10 years in operational leadership with experience in managing teams and driving transformation.
- Other info: Work with cutting-edge tools like SQL and Looker to enhance performance.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Head of Operations – Trade Lifecycle Location: Hybrid (4 days per week split across our London HQ and Portsmouth office) Ready to shape the engine room of a high-growth platform? That means owning performance across Credit Operations, Retention, and adjacent revenue-critical workflows with a mandate to improve what works, redesign what doesn’t, and evolve the operating model as we grow. Own the end-to-end transformation of post-sale trade ops; Own performance across Credit Control, Retention, and other post-sale trade workflows. You’ll drive revenue recovery, reduce churn, and keep payments on track with relentless focus on performance and impact. Redesign key processes: saves, collections, renewals, recovery, for speed, accuracy, and automation. You’ll partner with Product, Data, and Ops to get it done. Indirectly lead 20–30+ offshore FTEs across our BPO partners. You’ll run daily, weekly, and strategic reporting using Sheets, SQL, and Looker – no waiting on analysts here. Continuously assess and evolve our post-sale operating model: identifying gaps, unlocking efficiencies, and standing up new capabilities where needed to support scale, margin, and revenue protection. Embed a culture of ownership and high performance. Scorecards, QA, progression paths,all driven by you. You’ll represent this function in forums across Commercial, Sales, Product, and Exec. 7–10 years in operational leadership across CX, RevOps, lifecycle or collections. You’ve managed UK and offshore teams, including BPOs. ~ A track record of transformation. Data confidence. You’re fluent in SQL, Sheets, and Looker and use them to drive performance, not just measure it. ~ Commercial edge. You’ve worked with revenue levers like churn, recovery, or payment compliance and you’ve moved the dial. ~ You get scalable design, love automation, and ask: “Can this run without us?” ~ We’re building a smarter, faster, more resilient platform and the way we operate has to keep up. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business. We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in. #
Commercial Operations Data Officer employer: Checkatrade
Contact Detail:
Checkatrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Data Officer
✨Tip Number 1
Familiarise yourself with the key metrics and performance indicators relevant to post-sale trade operations. Understanding how to drive revenue recovery and reduce churn will help you speak confidently about your impact in previous roles.
✨Tip Number 2
Showcase your experience with SQL, Sheets, and Looker by preparing examples of how you've used these tools to improve operational efficiency. Be ready to discuss specific projects where your data-driven decisions led to measurable outcomes.
✨Tip Number 3
Highlight your leadership experience, especially in managing offshore teams and BPOs. Prepare anecdotes that demonstrate your ability to foster a culture of ownership and high performance among diverse teams.
✨Tip Number 4
Research StudySmarter's current operations and identify areas where you believe improvements can be made. Presenting thoughtful insights during your discussions will show your proactive approach and genuine interest in the role.
We think you need these skills to ace Commercial Operations Data Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in areas like Credit Control and RevOps. Use specific examples to demonstrate your track record of transformation and data confidence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving operational processes and driving performance. Mention your familiarity with SQL, Sheets, and Looker, and how you’ve used these tools to achieve results in previous roles.
Showcase Your Leadership Skills: Emphasise your experience managing teams, especially offshore BPOs. Provide examples of how you've led teams to success and fostered a culture of ownership and high performance.
Highlight Your Commercial Acumen: Discuss your understanding of revenue levers such as churn and recovery. Share specific instances where you’ve made a measurable impact on revenue or operational efficiency, showcasing your commercial edge.
How to prepare for a job interview at Checkatrade
✨Show Your Data Skills
Since the role requires fluency in SQL, Sheets, and Looker, be prepared to discuss your experience with these tools. Bring examples of how you've used data to drive performance improvements in previous roles.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams, especially offshore ones. Be ready to share specific examples of how you've led transformations and improved operational efficiency in your past positions.
✨Understand the Business Model
Familiarise yourself with the company's operations and revenue levers like churn and recovery. Show that you understand how these elements impact the business and be prepared to discuss strategies for improvement.
✨Emphasise a Culture of Ownership
The company values a high-performance culture. Share examples of how you've fostered ownership and accountability within your teams, and how you've implemented scorecards or QA processes to drive results.
