Lead Manager, Product Management

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. As a Senior Product Manager on the marketing website team, you will bring Intercom’s brand and story to life through world-class web experiences. Your work will help explain products like Fin and the Intercom Suite, tell our brand story, and educate the market on the future of AI customer service. You naturally drive projects, move fast, are excited by innovative work. You have a passion for quality and know how to balance speed and execution to deliver to the highest standards. Leading the end-to-end delivery of high-quality product and brand storytelling pages, from concept to launch. Owning what ships—make clear, timely decisions; and take accountability for ensuring everything that launches meets a high bar of quality, clarity, and craft. Bringing a strong eye for messaging and copy, ensuring that content is sharp, engaging, and aligned with company positioning and goals. Driving progress and urgency, ensuring projects move quickly and efficiently while maintaining high standards. Experience in product management , with a track record of shipping impactful work. Exceptional project management skills —able to juggle multiple deadlines, drive alignment across stakeholders, and keep things moving forward. Excellent stakeholder management skills —you’re a strong communicator, keeping teams aligned and ensuring smooth collaboration between marketing, design, and engineering. Ability to thrive in a fast-moving environment —you move quickly, adapt to change, and make decisions that keep projects on track. An understanding of messaging and storytelling —you don’t need to be a copywriter, but you should be able to provide thoughtful feedback and ensure content aligns with company positioning and goals. Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * A \”Metro\” selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Are you willing to relocate? * Website * We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? *