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- Tasks: Lead customer supply chain operations and drive strategy across logistics and order management.
- Company: Join a fast-growing global leader in consumer innovation and product design.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Shape the future of a high-growth brand while building key retail partnerships.
- Qualifications: Experience in retail supply chain operations and strong commercial understanding required.
- Other info: This role offers a unique chance to influence operations across Europe.
The predicted salary is between 43200 - 72000 £ per year.
We’re working with one of the most exciting and fastest-growing consumer brands in the market – a global leader in innovation and product design. As they scale across Europe and beyond, they’re hiring a Head of Customer Supply Chain for the UK&I cluster – a newly created role sitting on the EMEA Operations SLT, reporting directly to the COO.
This is a brilliant opportunity for someone who thrives in fast-paced environments and enjoys leading both strategy and execution across the end-to-end supply chain.
Key Responsibilities for the Head of Customer Supply Chain:
- Lead UK&I customer supply chain operations across order management, logistics, and reverse logistics.
- Act as the supply chain lead for commercial teams, driving delivery against revenue and service KPIs.
- Act as the face of operations for key retail partners, building integrated relationships that drive joint value, improve service, and unlock commercial growth.
- Define and implement the customer collaboration strategy, establishing a framework for joint value creation and best-in-class service.
- Drive forward the regional supply chain strategy, including route-to-market and cost-to-serve decisions.
- Support GEO-expansion and new market entry across Europe, ensuring operational readiness.
Key Requirements for the Head of Customer Supply Chain:
- Proven experience leading customer supply chain operations in retail, consumer goods, or a fast-growth environment.
- Broad supply chain knowledge – comfortable overseeing cross-functional operations and influencing across functions.
- Comfortable working in a matrix environment – able to lead and influence, without direct line management.
- A hands-on leader who can flex between strategic thinking and operational delivery/execution.
- Strong commercial understanding and experience collaborating closely with commercial and planning teams.
- Agile, driven, and excited by the challenge of supporting scale in a fast-growth business.
This is a rare chance to shape how a high-growth global brand partners with retailers and scales across Europe. If you're excited by the blend of strategic leadership and hands-on delivery – we’d love to hear from you.
Please apply here or reach out to holly@pod-talent.com with a CV to find out more
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Head of Customer Supply Chain (London) employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Supply Chain (London)
✨Tip Number 1
Network with professionals in the supply chain and retail sectors. Attend industry events or webinars where you can meet people who work in similar roles or companies. This can help you gain insights into the company culture and expectations, making you a more attractive candidate.
✨Tip Number 2
Research the company's current supply chain strategies and challenges. Understanding their operations will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their needs and how you can contribute to their growth.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led supply chain operations in fast-paced environments. Highlight your ability to influence cross-functional teams and drive results, as this is crucial for the role.
✨Tip Number 4
Familiarise yourself with the latest trends and technologies in supply chain management. Being knowledgeable about innovations can set you apart from other candidates and demonstrate your commitment to continuous improvement in the field.
We think you need these skills to ace Head of Customer Supply Chain (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Customer Supply Chain position. Tailor your application to highlight your relevant experience in leading supply chain operations, especially in fast-paced environments.
Craft a Compelling CV: Your CV should clearly showcase your proven experience in customer supply chain operations. Emphasise your leadership skills, strategic thinking, and any achievements that demonstrate your ability to drive revenue and service KPIs.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that align with the key responsibilities mentioned in the job description, such as building relationships with retail partners or driving supply chain strategies.
Proofread and Edit: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Pod Talent
✨Understand the Company and Its Culture
Before the interview, research the company’s values, mission, and recent developments. This will help you align your answers with their culture and demonstrate your genuine interest in being part of their team.
✨Prepare for Scenario-Based Questions
Given the role's focus on strategy and execution, be ready to discuss specific scenarios where you've successfully led supply chain operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Cross-Functional Experience
Highlight your ability to work across different functions and teams. Be prepared to discuss how you've influenced outcomes without direct authority, as this is crucial in a matrix environment.
✨Demonstrate Your Commercial Acumen
Since the role involves collaboration with commercial teams, be ready to discuss your understanding of revenue and service KPIs. Share examples of how you've driven commercial growth through effective supply chain strategies.
