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- Tasks: Join us as a Reservations Adviser, booking beauty treatments and providing top-notch customer service.
- Company: Harrods is a luxury department store known for its iconic brands and exceptional shopping experiences.
- Benefits: Enjoy a friendly work environment, career growth opportunities, and support for your professional journey.
- Why this job: Be part of a dynamic team, learn about beauty services, and make customers' experiences unforgettable.
- Qualifications: Previous experience in a spa or salon is preferred; strong communication and multitasking skills are essential.
- Other info: We celebrate diversity and welcome applicants from all backgrounds to join our exceptional team.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an exceptional Reservations Advisor to join us on a Fixed Term Contract in the Beauty Department. Based in our contact centre at Harrods Headquarters in Hammersmith, this office-based role involves taking bookings for all Hair and Beauty treatments in our Knightsbridge store.
Whether you\’re a recent school, college, or university leaver, or looking to restart your career in an exciting new field, Harrods offers exciting career opportunities.
About the Role
The Reservations Advisor is responsible for delivering excellent customer service and results through exceptional experience. The role is primarily based in our contact centre, handling call centre administration duties, bookings, and inquiries via telephone and email. Occasionally, support may be needed at our Harrods Knightsbridge store reception within the Hair and Beauty department.
This role requires outstanding customer service skills and the ability to multitask with IT systems accurately within the contact centre.
Key tasks include:
- Booking customers into the Hair & Beauty Salon using the appointment system
- Maintaining the appointment calendar and updating it with any changes
- Advising clients on suitable treatments based on their needs
About You
Prior experience in a similar setting such as a Spa, Salon, Health Club, Medi-Spa, or Aesthetic Clinic is preferred. You should be able to build rapport, be discreet, and empathetic when discussing sensitive topics.
You will also:
- Be highly organized and capable of managing calls and emails while navigating booking systems
- Have excellent written and verbal communication skills
- Work well in a team and be eager to learn
- Understand excellent customer service principles and deliver them
- Be able to convert leads and promote retail sales by effectively communicating treatments and products
About Us
Harrods is a world-leading luxury department store, renowned for top designers and sought-after brands. Our mission is to make visiting our iconic Knightsbridge store an inspiring shopping experience.
Our Promise to You
Help us make the impossible possible for our customers, and we’ll do something remarkable for you. We offer a friendly environment, abundant opportunities, and support to build an exceptional career across our business.
Uniquely You
We value individual strengths and believe in growth potential. We welcome applications from diverse backgrounds, cultures, and experiences. Your uniqueness makes us exceptional.
Learn more about our culture by searching #TogetherHarrods on LinkedIn, Facebook, or following @togetherharrods on Instagram.
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Reservations Adviser employer: Retail Human Resources plc
Contact Detail:
Retail Human Resources plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Adviser
✨Tip Number 1
Familiarise yourself with the beauty treatments offered at Harrods. Understanding the services and products will help you engage confidently with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Reservations Adviser. This will prepare you to handle inquiries and bookings efficiently while maintaining a friendly and professional demeanour.
✨Tip Number 3
Research the appointment systems commonly used in salons and spas. Familiarity with these systems can give you an edge, showing that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with professionals in the beauty industry, whether through social media or local events. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Reservations Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in settings like spas or salons. Emphasise any roles where you managed bookings or handled customer inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention specific skills that align with the role, such as multitasking and communication abilities, and express your enthusiasm for working at Harrods.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in previous roles. Highlight situations where you built rapport with clients or handled sensitive topics with discretion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservations Adviser role.
How to prepare for a job interview at Retail Human Resources plc
✨Showcase Your Customer Service Skills
As a Reservations Adviser, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your communication skills and empathy.
✨Familiarise Yourself with Beauty Treatments
Since the role involves advising clients on suitable treatments, it’s beneficial to have a basic understanding of various hair and beauty services. Research common treatments offered in salons and spas, so you can speak confidently about them during the interview.
✨Practice Multitasking Scenarios
The job requires managing calls and emails while navigating booking systems. During the interview, be prepared to discuss how you handle multitasking in high-pressure situations. You might even want to practice answering questions while simulating a busy environment.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Think of specific instances where you successfully managed schedules or appointments. Be ready to explain your methods for staying organised and how you prioritise tasks effectively.
