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For Companies At a Glance
- Tasks: Design and implement contact centre solutions, ensuring seamless delivery and client satisfaction.
- Company: Join Natilik, a global tech partner focused on digital transformation and client success.
- Benefits: Enjoy 25 days leave, flexible working, bonuses, and support for personal growth.
- Why this job: Be part of an exciting digital journey, making a real impact in clients' operations.
- Qualifications: Experience in contact centres, NICE CXone, and digital messaging solutions is highly desirable.
- Other info: Willingness to travel to Manchester up to twice a week is required.
The predicted salary is between 48000 - 72000 £ per year.
Natilik is a Global Technology Solutions Partner.
Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on.
There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.
The Role
As NICE Technical Architect, you will be responsible for the end-to-end design and implementation of contact centre solutions within clients. This will involve working extensively with our clients, project management, and pre-sales teams to take the agreed design and make it a reality. The role offers diverse experience and requires absolute delivery working under various conditions, often unsupervised on site with the client. Working as part of a virtual project team, the Technical Architect will be responsible for the delivery and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly. This may include design, physical installation, configuration, commissioning, testing, sign-off, and final handover both with the client and internally.
Note: Candidates must be willing to travel to Manchester up to 2 times a week.
Core Technical Skills (Highly Desirable)
- Experience designing and building large-scale contact centres
- Experience of NICE CXone deployments
- Experience designing and implementing digital messaging solutions
- Hands-on experience implementing Workforce Optimization Tooling
- ACD / IVR configuration
- CRM integration
- Outbound Dialling
- Digitally First Omnichannel (DFO)
- Agent Desktop Customisation
- Implementation of highly complex routing logic
- A strong understanding of contact centre reporting and KPIs
- Live chat / email / social messaging
- In-app messaging / SDK integration
- Workforce Management
- Quality Management
- Speech Analytics
- A strong understanding of operational needs of contact centres and proven experience delivering technical capabilities to meet these needs
Benefits
Natilik offers a series of benefits and perks designed to support your personal and professional growth, while fostering a thriving and rewarding work environment. We recognise the importance of contributing to our people's well-being, job satisfaction, and work-life balance and remain committed to doing so. Our benefits include:
- 25 days annual leave (+ bank holidays) rising with tenure
- Quarterly Awards and Bonuses
- Flexible Working Policy
- Competitive pension scheme
- Access to Financial Wellness support
- Industry-leading home working and mobility technology
- Private Medical Insurance
- Company shares (available after one year of tenure)
- Medicash (Cashback Scheme)
- Retail discounts via Medicash
- Access to EAP scheme for you and your household
- Vehicle lease salary sacrifice scheme (available after one year of tenure)
- Cycle to Work Scheme
- Annual paid volunteering day
- Enhanced parental leave
- Access to funding for additional qualifications and courses
- Access to paid study leave
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NICE Contact Centre Technical Architect (FTC 3-6 months) (London) employer: Natilik
Contact Detail:
Natilik Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NICE Contact Centre Technical Architect (FTC 3-6 months) (London)
✨Tip Number 1
Familiarise yourself with NICE CXone and other relevant technologies. Understanding the specifics of these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the contact centre industry, especially those who have experience with NICE solutions. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully implemented contact centre solutions. Highlighting your hands-on experience will show that you can deliver results under various conditions.
✨Tip Number 4
Be ready to showcase your understanding of contact centre KPIs and reporting. This knowledge is crucial for the role and will help you stand out as a candidate who can meet operational needs effectively.
We think you need these skills to ace NICE Contact Centre Technical Architect (FTC 3-6 months) (London)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the NICE Contact Centre Technical Architect position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with contact centre solutions, particularly any work with NICE CXone deployments or similar technologies. Use specific examples to demonstrate your expertise in designing and implementing complex systems.
Showcase Soft Skills: Since the role involves working closely with clients and project teams, make sure to showcase your communication, teamwork, and problem-solving skills. Provide examples of how you've successfully collaborated on projects in the past.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to Natilik's mission and how you can contribute to their goal of being a 'Confident Guide' for clients in digital transformation.
How to prepare for a job interview at Natilik
✨Understand the Role
Make sure you have a solid grasp of what the NICE Technical Architect role entails. Familiarise yourself with the key responsibilities, such as designing and implementing contact centre solutions, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Relevant Experience
Prepare to highlight your experience with NICE CXone deployments and other core technical skills mentioned in the job description. Be specific about past projects where you've successfully implemented similar solutions, as this will demonstrate your capability to deliver results.
✨Demonstrate Problem-Solving Skills
Since the role involves working under various conditions and often unsupervised, be prepared to discuss how you've tackled challenges in previous roles. Share examples that showcase your ability to think critically and adapt to changing situations.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the company and the role. Inquire about their approach to digital transformation or how they measure success in their contact centre solutions, which can help you stand out as a thoughtful candidate.
