Systems: Sales System Architect

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. We can hire people in any country where we have a legal entity. Your future team will be part of the Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you\’ll work closely with cross-functional teams to integrate AI and Rovo technologies. You\’ll lead workshops, address security concerns, and ensure successful AI adoption. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. We\’re hiring an Technical Adoption Architect ((with an AI focus)) to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment. Understand technical requirements, guide solution implementation, and support successful adoption Work with Account Teams to plan and execute customer-specific journeys Engage with product and account teams to support clients and identify growth opportunities Travel up to 30% domestically and internationally for events and customer meetings Demonstrated expertise in AI ~ Experience with Forge and Python-based development ~ Experience helping an organization adopt an Atlassian or similar product ~ Experience in one or more solution area, such as ITSM, DevOps, Enterprise Strategy and Planning Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our software products help teams all over the planet and our solutions are designed for all types of work. To ensure that our products and culture continue to incorporate everyone\’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process.