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- Tasks: Manage applicants, conduct viewings, and negotiate offers while providing top-notch customer service.
- Company: KFH is London's largest property services group, managing over 15,000 units across the capital.
- Benefits: Enjoy uncapped commission, annual awards, skiing trips, and community charity involvement.
- Why this job: Join a collaborative team that values innovation and exceptional service in a thriving industry.
- Qualifications: Proven experience in estate agency with outstanding communication skills and a passion for customer service.
- Other info: KFH promotes diversity and inclusion, making it a great place to grow your career.
The predicted salary is between 36000 - 60000 £ per year.
KFH Senior Lettings Negotiator – London BridgeThis role is within KFH, part of the Lomond group, London\’s largest property services group. We offer lettings, sales, block management, surveying and financial services with a focus on exceptional service, collaboration and integrity.
Pay RangeBase pay range: £28,500 – £35,000 (exact pay based on experience). Pay range details are provided by Kinleigh Folkard & Hayward.
What the role looks likeAs a Senior Lettings Negotiator you will be the face of KFH for landlords and tenants. You will guide clients from initial enquiry through to tenancy completion, ensuring a seamless experience. You will also act as a role model within the team, supporting colleagues and driving branch success.
Responsibilities
Register and qualify applicants and landlords, ensuring accurate details in our CRM system.
Conduct property viewings and provide timely feedback to landlords.
Negotiate offers between applicants and landlords to secure successful tenancies.
Generate new business through proactive outreach and local market knowledge.
Advise clients on lettings legislation, compliance and KFH\’s full range of services.
Support and coach less experienced team members.
Qualifications & Skills
Proven track record as an experienced lettings negotiator, ideally within the London market.
Excellent customer service and strong negotiation skills.
Clear and confident communication – face‐to‐face, phone and email.
Proactive, can‐do attitude with drive to meet and exceed targets.
Knowledge of housing legislation and compliance requirements.
NFoPP Level 3 Technical Award in Residential Letting and Property Management (or equivalent) desirable.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
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Senior Lettings Negotiator employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lettings Negotiator
✨Tip Number 1
Network with current and former employees of KFH to gain insights into the company culture and expectations for the Senior Lettings Negotiator role. This can help you tailor your approach and demonstrate your understanding of their values during the interview.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your ability to build relationships and provide exceptional customer service. Highlighting these skills will resonate well with KFH's emphasis on collaboration and client satisfaction.
✨Tip Number 3
Stay updated on the latest trends in the property market, particularly in London. Being knowledgeable about current market conditions will not only impress your interviewers but also show that you are proactive and passionate about the industry.
✨Tip Number 4
Demonstrate your willingness to embrace new thinking by sharing innovative ideas or strategies you've implemented in previous roles. KFH values fresh perspectives, so showcasing your creativity can set you apart from other candidates.
We think you need these skills to ace Senior Lettings Negotiator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Lettings Negotiator. Focus on your achievements, such as successful negotiations and customer satisfaction, to demonstrate your suitability for the senior role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property services and your ability to build relationships. Mention specific examples of how you've contributed to previous teams and how you can bring new thinking to KFH.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as negotiation, communication, and customer service. Provide examples of how you've successfully used these skills in past roles.
Show Enthusiasm for the Company: Research KFH and mention what excites you about their approach to property services. Express your eagerness to contribute to their legacy and improve their operations as a Senior Lettings Negotiator.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Experience
Be prepared to discuss your previous experience as a Lettings Negotiator in detail. Highlight specific examples where you successfully formed relationships with clients and colleagues, as this role heavily relies on collaboration and communication.
✨Demonstrate Customer Service Skills
Since exceptional customer service is a key aspect of the role, think of instances where you went above and beyond for a client. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Understand KFH's Values
Research KFH’s mission and values before the interview. Show that you align with their commitment to collaboration, integrity, and continuous improvement by discussing how you embody these principles in your work.
✨Prepare Questions
Have thoughtful questions ready to ask the interviewer about the company culture, training programmes, and opportunities for growth. This shows your genuine interest in the position and helps you assess if KFH is the right fit for you.
