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- Tasks: Lead and oversee underwriting operations, ensuring efficiency and compliance.
- Company: Join Rokstone, a dynamic MGA redefining insurance with innovation at its core.
- Benefits: Enjoy a competitive benefits package with flexible options tailored to your needs.
- Why this job: Be part of a collaborative culture focused on growth, learning, and revolutionising the insurance industry.
- Qualifications: Experience in senior operations roles within insurance, preferably with MGA experience required.
- Other info: Hybrid working model available; we value inclusivity and support diverse backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
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Group Head of Talent Acquisition at Aventum Group Global Specialty (re)insurance group (Ali.foroshani@aventumgroup.com)
Job Title: Head of Underwriting Services
Department: Operations
Location: Hybrid – Office-based 3 days a week
Who We Are
Rokstone, part of the Aventum Group, is an established international underwriting managing agency (MGA) and an approved Lloyd's of London coverholder, where we also hold a Lloyd's Box. With innovation at our core, we go beyond the ordinary to offer brokers specialised (re)insurance solutions. Within Rokstone, we house specialist MGAs, such as Novus, iSure, and iFarm, each contributing to our commitment to redefine industry standards.
At the heart of Aventum are our people. Working together in dynamic, service-focused teams, we prioritise our customers in everything we do. Collaboration fuels our success, courage drives our innovation, and continuous improvement keeps us ahead in a rapidly evolving industry. Our shared commitment is to revolutionise insurance for the better, one day at a time.
We also believe that investing in our people is investing in our future. By empowering people across the Group to develop their careers, advance within the Group, and take on new challenges, we create an environment where growth and learning are ongoing.
Our competitive benefits package, offered via a flexible benefits platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions.
Role Summary
The Head of Underwriting Services is responsible for leading and overseeing all operational aspects of the underwriting policy processing operations across the organisation. This role ensures that policy processing activities are executed efficiently, accurately, and in compliance with internal policies and regulatory requirements. The role is central to maintaining high-quality service delivery, providing a high level of customer service and implementing process improvements to support business growth and risk management.
Role Accountabilities
- Lead and manage the underwriting processing team, setting performance expectations and ensuring delivery against service level agreements (SLAs).
- Oversee the end-to-end underwriting process from submission intake through to decision and issuance.
- Collaborate with Underwriting, Risk, Compliance, IT, and other departments to ensure smooth workflows and alignment with company objectives.
- Monitor processing metrics and KPIs; identify trends, bottlenecks, and opportunities for process optimisation.
- Ensure compliance with internal underwriting guidelines, industry regulations, and data privacy laws.
- Drive automation and digital transformation initiatives to modernise the underwriting function.
- Recruit, train, and develop underwriting support staff to maintain a high-performance culture.
- Manage operational risk within the underwriting processing function, implementing corrective actions as needed.
- Serve as an escalation point for complex processing issues or exceptions
- Any additional duties as assigned.
Role Requirements
- Proven experience in a senior operations role within the insurance industry, preferably with MGA experience.
- In-depth experience in insurance operations, regulatory compliance, and risk management.
- Experience in successfully managing and developing teams.
Skills and Abilities
- Proven experience in a senior operations role within the insurance industry, preferably with MGA experience.
- In-depth experience in insurance operations, regulatory compliance, and risk management.
- Experience in successfully managing and developing teams.
Management Duties
- Yes
We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire the industry's finest people because the best talent drives the best outcomes. We continually challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.
We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.
Under the Senior Managers and Certification Regime the FCA and Aventum expects that:
- You must act with integrity.
- You must act with due skill, care and diligence.
- You must be open and cooperative with the FCA, the PRA and other regulators.
- You must pay due regard to the interests of customers and treat them fairly.
- You must observe proper standards of market conduct.
- You must act to deliver good outcomes for retail customers.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Insurance
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Head of Underwriting Services (London) employer: Rokstone Underwriting
Contact Detail:
Rokstone Underwriting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Underwriting Services (London)
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience with managing general agents (MGAs). Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at Rokstone.
✨Tip Number 2
Familiarise yourself with the latest trends in underwriting services and digital transformation within the insurance sector. Being knowledgeable about these topics will help you engage in meaningful conversations during interviews and demonstrate your commitment to innovation.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlight specific examples of how you've driven performance improvements and fostered a high-performance culture, as this is crucial for the Head of Underwriting Services position.
✨Tip Number 4
Research Rokstone's recent projects and initiatives, particularly those related to compliance and risk management. This knowledge will not only show your interest in the company but also allow you to articulate how your experience aligns with their goals during discussions.
We think you need these skills to ace Head of Underwriting Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in underwriting and operations. Focus on your achievements in previous roles, especially those that demonstrate your ability to lead teams and manage processes effectively.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of the role and the company. Mention specific aspects of Rokstone and the Aventum Group that resonate with you, and explain how your skills align with their mission and values.
Highlight Leadership Experience: Since the role requires managing a team, emphasise your leadership experience. Provide examples of how you've successfully developed teams and improved operational efficiency in past positions.
Showcase Industry Knowledge: Demonstrate your knowledge of the insurance industry, particularly in relation to regulatory compliance and risk management. This will show that you are well-prepared for the challenges of the Head of Underwriting Services role.
How to prepare for a job interview at Rokstone Underwriting
✨Understand the Company Culture
Before your interview, take some time to research Rokstone and the Aventum Group. Familiarise yourself with their values, mission, and recent developments in the industry. This will help you align your answers with their culture and demonstrate that you're a good fit.
✨Showcase Your Leadership Skills
As the Head of Underwriting Services, you'll be expected to lead a team. Prepare examples from your past experiences where you've successfully managed teams, set performance expectations, and driven results. Highlight your ability to foster a high-performance culture.
✨Prepare for Technical Questions
Given the role's focus on underwriting operations, be ready to discuss your knowledge of insurance regulations, compliance, and risk management. Brush up on relevant metrics and KPIs that are crucial for monitoring underwriting processes.
✨Demonstrate Your Problem-Solving Abilities
The role involves managing complex processing issues. Think of specific challenges you've faced in previous roles and how you resolved them. This will showcase your analytical skills and your ability to implement process improvements effectively.
