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- Tasks: Lead and oversee Appian project deliveries, ensuring client satisfaction and successful adoption.
- Company: Join Appian, a leading software company revolutionising business processes with innovative automation solutions.
- Benefits: Enjoy continuous learning, mentorship, and growth opportunities, plus a supportive community from day one.
- Why this job: Be part of a passionate team that values respect, ambition, and collaboration while making a real impact.
- Qualifications: Experience in project management and customer success is essential; strong communication skills are a must.
- Other info: Appian promotes inclusivity and offers various employee-led affinity groups for networking and support.
The predicted salary is between 43200 - 72000 £ per year.
Experienced Hire Customer Success London, United Kingdom
Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.
Technical Delivery Manager
The Technical Delivery Manager is responsible for overseeing the delivery of Appian projects within our client base. These projects will form part of a broader adoption strategy the TDM applies in an account, nurturing them from their first successes with Appian to leveraging the platform across their enterprise for their most mission-critical requirements.
In addition, the TDM will collaborate extensively with Appian Sales during sales cycles, to ensure prospects and customers understand the value of our product, but also how to quickly realise benefits through rapid adoption and Agile delivery methodologies.
The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values. They will also work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.
Essential Duties and Responsibilities
- Support pre-sales activities to close new business within region – scoping / level of efforts, responding to proposals, preparing Statements of Work, advising on project approaches, and presentation of methodologies (15%)
- Oversee the delivery of a portfolio of Appian projects at customer accounts within region to ensure deployment matches client executive and business sponsor expectations. Projects could include leading or supporting our Partners within the region (50%)
- Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support to support the overall improvement of Appian’s Product and positioning within our regions marketplace (5%)
- Develop strategies for and maintain responsibility for customer satisfaction and build long-term relationship with key customers (5%)
- Lead development of methodologies, approaches and techniques to improvise Appian’s Customer Success Packaged Offerings (5%)
- Ability to quickly understand a client's business strategy, their business processes, and to develop technical solutions to support their business strategy (5%)
- Provide mentorship and career management to team of consultants within region (5%)
- Financial reporting and accountability for the region's projects and resources. Report pipeline/revenue forecasts as well as staffing projections and planning (5%)
- Assist with external recruiting efforts (5%)
Tools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com . [Nasdaq: APPN]
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Technical Delivery Manager (London) employer: Appian
Contact Detail:
Appian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Delivery Manager (London)
✨Tip Number 1
Familiarise yourself with Appian's core values: Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns well with the company culture.
✨Tip Number 2
Network with current or former employees of Appian on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the role and help you tailor your approach when discussing your fit for the Technical Delivery Manager position.
✨Tip Number 3
Prepare to discuss your experience with Agile methodologies and project management. Since the role involves overseeing project delivery and collaborating with sales, showcasing your ability to manage projects effectively will be crucial in your discussions.
✨Tip Number 4
Highlight your coaching and mentoring experience. As the role involves providing mentorship to consultants, sharing specific examples of how you've supported team members' growth can demonstrate your capability to foster a positive and high-performance culture.
We think you need these skills to ace Technical Delivery Manager (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Delivery Manager at Appian. Highlight your experience in overseeing project delivery and your ability to collaborate with sales teams.
Align with Company Values: Appian values Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. In your application, demonstrate how your personal values align with these principles and provide examples from your past experiences.
Tailor Your CV: Customise your CV to reflect relevant experience in project management, customer success, and technical delivery. Use specific metrics and achievements to showcase your impact in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention how you can contribute to fostering a positive culture and mentoring team members.
How to prepare for a job interview at Appian
✨Understand Appian's Core Values
Before the interview, make sure you are familiar with Appian's core values: Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution. Be prepared to discuss how these values resonate with your own work ethic and experiences.
✨Showcase Your Project Management Skills
As a Technical Delivery Manager, you'll oversee multiple projects. Be ready to share specific examples of how you've successfully managed projects in the past, particularly in terms of client satisfaction and team collaboration.
✨Prepare for Technical Questions
Expect technical questions related to project delivery and Agile methodologies. Brush up on your knowledge of these areas and be ready to explain how you've applied them in previous roles.
✨Demonstrate Your Mentorship Experience
The role involves providing coaching and mentorship. Prepare to discuss your experience in mentoring others, including any strategies you've used to support their career development and foster a positive team environment.
