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- Tasks: Lead the integration of a digital wellness platform into retail, enhancing customer experiences.
- Company: Join Holland & Barrett, a leader in health and wellness committed to innovation and inclusivity.
- Benefits: Enjoy 25% employee discount, bonus, pension contributions, 33 days holiday, and private medical care.
- Why this job: Shape the future of wellness while working in a dynamic, inclusive environment that values your input.
- Qualifications: Experience in integrating digital products into retail, with strong commercial acumen and leadership skills.
- Other info: This is a 12-month fixed-term contract with hybrid working options based in London.
The predicted salary is between 60000 - 84000 £ per year.
Head of Omnichannel Integration (HandBandMe) Head of Omnichannel Integration (HandBandMe) 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities. At Holland & Barrett, we\’re redefining wellness for millions and now we\’re looking for a dynamic Head of Omnichannel Integration on a 12 months fixed term contract to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role Key Responsibilities: Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience Align digital wellness features with physical store execution, creating seamless customer journeys Translate digital experiences into in-store touchpoints that drive engagement and commercial value Coordinate cross-functional teams across retail, marketing, product, and insights Develop a robust test-and-learn framework to optimise integration and scale effectively Define KPIs and track performance by customer type, store, and feature adoption Champion the customer and colleague experience across all channels Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem Location: This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices. The Person Key Requirements: Proven experience integrating digital products into retail environments Strategic thinker with strong commercial acumen and delivery focus Excellent stakeholder management and cross-functional leadership skills Experience in loyalty, CRM, or digital customer journeys Passion for wellness, customer experience, and innovation What We Offer Our Benefits for this role include, but not limited to: ~ H&B Employee Discount – 25% ~ Bonus ~ Pension company contribution ~33 Days Holiday per year (Inclusive of bank holidays) ~ Private Medical Care ~ Exclusive benefits, free advice and savings from a range of retailers and providers ~ Electric Car Scheme We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\’ unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). Seniority level ~ Seniority level Director Employment type ~ Employment type Contract Job function Job function Management Industries Strategic Management Services Referrals increase your chances of interviewing at Shanghai VIM Industrial Design Co., Ltd. by 2x Sign in to set job alerts for “Head of Information Technology” roles. 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Head of Commercial and Contract Management employer: Vimdesign
Contact Detail:
Vimdesign Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial and Contract Management
✨Tip Number 1
Familiarise yourself with Holland & Barrett's digital wellness platform, H&B&Me. Understanding its features and how it integrates with retail will help you articulate your vision for enhancing customer experiences during interviews.
✨Tip Number 2
Network with professionals in the retail and digital integration space. Attend industry events or webinars to connect with others who have experience in omnichannel strategies, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of successful digital product integrations you've led in the past. Highlight your strategic thinking and commercial acumen by showcasing measurable outcomes from your previous roles.
✨Tip Number 4
Stay updated on the latest trends in customer experience and loyalty programmes. Being knowledgeable about current innovations will demonstrate your passion for wellness and your commitment to driving engagement in the role.
We think you need these skills to ace Head of Commercial and Contract Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in integrating digital products into retail environments. Use specific examples that demonstrate your strategic thinking and commercial acumen.
Craft a Compelling Cover Letter: In your cover letter, express your passion for wellness and customer experience. Discuss how your skills align with the key responsibilities of the role, particularly in leading cross-functional teams and optimising customer journeys.
Showcase Stakeholder Management Skills: Provide examples of your excellent stakeholder management and leadership skills. Mention any successful projects where you coordinated with multiple teams to achieve a common goal.
Highlight Relevant Achievements: Include specific achievements related to loyalty programmes, CRM, or digital customer journeys. Quantify your successes where possible, such as improvements in customer engagement or sales growth.
How to prepare for a job interview at Vimdesign
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Holland & Barrett's values, especially their commitment to inclusivity and wellness. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Strategic Thinking
As a Head of Omnichannel Integration, you'll need to demonstrate your strategic thinking skills. Prepare examples from your past experiences where you've successfully integrated digital products into retail environments, highlighting your commercial acumen and delivery focus.
✨Prepare for Cross-Functional Collaboration
This role requires excellent stakeholder management and cross-functional leadership skills. Think of specific instances where you've coordinated teams across different departments, and be ready to discuss how you overcame challenges in those situations.
✨Emphasise Your Passion for Wellness
Holland & Barrett is looking for someone who is passionate about wellness and customer experience. Be sure to convey your enthusiasm for the industry and share any relevant experiences that showcase your commitment to improving customer journeys and engagement.
