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- Tasks: Lead the integration of a digital wellness platform into retail experiences.
- Company: Join Holland & Barrett, a leader in health and wellness innovation.
- Benefits: Enjoy 25% employee discount, 33 days holiday, and private medical care.
- Why this job: Shape customer wellness journeys and work in a diverse, inclusive culture.
- Qualifications: Experience in digital product integration and strong leadership skills required.
- Other info: Hybrid working with minimum 2 days in the office; based in London.
The predicted salary is between 72000 - 84000 £ per year.
Head of Omnichannel Integration (HandBandMe)
Head of Omnichannel Integration (HandBandMe)
1 week ago Be among the first 25 applicants
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Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
At Holland & Barrett, we're redefining wellness for millions and now we're looking for a dynamic Head of Omnichannel Integration on a 12 months fixed term contract to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role
Key Responsibilities:
- Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience
- Align digital wellness features with physical store execution, creating seamless customer journeys
- Translate digital experiences into in-store touchpoints that drive engagement and commercial value
- Coordinate cross-functional teams across retail, marketing, product, and insights
- Develop a robust test-and-learn framework to optimise integration and scale effectively
- Define KPIs and track performance by customer type, store, and feature adoption
- Champion the customer and colleague experience across all channels
- Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem
Location:
This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices. The Person
Key Requirements:
- Proven experience integrating digital products into retail environments
- Strategic thinker with strong commercial acumen and delivery focus
- Excellent stakeholder management and cross-functional leadership skills
- Experience in loyalty, CRM, or digital customer journeys
- Passion for wellness, customer experience, and innovation
What We Offer
Our Benefits for this role include, but not limited to:
- H&B Employee Discount – 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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Head of Omnichannel Integration (HandBandMe) (London) employer: Vimdesign
Contact Detail:
Vimdesign Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Omnichannel Integration (HandBandMe) (London)
✨Tip Number 1
Familiarise yourself with the latest trends in omnichannel retail and digital wellness. Understanding how these elements integrate can give you a significant edge during discussions with our team.
✨Tip Number 2
Network with professionals in the wellness and retail sectors. Engaging with industry peers can provide insights into best practices and may even lead to valuable connections within Holland & Barrett.
✨Tip Number 3
Prepare to discuss specific examples of your past experiences in integrating digital products into retail environments. Highlighting your strategic thinking and commercial acumen will resonate well with our hiring team.
✨Tip Number 4
Show your passion for wellness and customer experience by staying updated on innovations in the field. This enthusiasm can set you apart and demonstrate your alignment with our company values.
We think you need these skills to ace Head of Omnichannel Integration (HandBandMe) (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Omnichannel Integration position. Tailor your application to highlight your relevant experience in integrating digital products into retail environments.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in strategic thinking, stakeholder management, and cross-functional leadership. Use specific examples that demonstrate your ability to drive engagement and commercial value through digital customer journeys.
Show Your Passion: Express your passion for wellness and innovation in your application. Discuss how your values align with those of Holland & Barrett, particularly their commitment to inclusivity and care, which is central to their mission.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'customer experience', 'loyalty', and 'test-and-learn framework', to ensure your application stands out to hiring managers.
How to prepare for a job interview at Vimdesign
✨Understand the Omnichannel Landscape
Familiarise yourself with the concept of omnichannel integration, especially in the context of retail. Be prepared to discuss how digital and physical experiences can be seamlessly integrated to enhance customer journeys.
✨Showcase Your Strategic Thinking
Highlight your experience in strategic planning and execution. Be ready to provide examples of how you've successfully integrated digital products into retail environments and the impact it had on customer engagement.
✨Demonstrate Stakeholder Management Skills
Prepare to discuss your approach to managing cross-functional teams. Share specific instances where you coordinated efforts across different departments to achieve a common goal, particularly in loyalty or CRM initiatives.
✨Express Your Passion for Wellness
Convey your enthusiasm for wellness and customer experience. Discuss how your values align with those of the company and how you can contribute to their mission of making health and wellness accessible to all.
