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- Tasks: Lead digital content strategies and manage a creative team to enhance customer engagement.
- Company: Join Charlotte Tilbury Beauty, a revolutionary brand in the global beauty industry since 2013.
- Benefits: Enjoy flexible hybrid work, 25 days holiday, inclusive parental leave, and generous product discounts.
- Why this job: Be part of a dynamic team driving innovation in beauty with a focus on creativity and impact.
- Qualifications: Experience in digital content management and a passion for beauty and marketing are essential.
- Other info: Work closely with various teams and enjoy a dog-friendly workplace.
The predicted salary is between 43200 - 72000 £ per year.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. Develop and implement digital content strategies that enhance the company\’s online presence and customer engagement Collaborate with Brand Marketing, Social, PR and influencer to create effective marketing campaigns with a digital first approach, driving NPD, core, digital proposition Act as the guardian for all content and new tech functionalities, leading a team that brief, build and publish across the website and app Oversee the creation and publication of high-quality pre-recorded and live content that serves to educate and entertain customers, establishing effective content strategies for both Manage the content localisation with a team of in-house linguists and AI solutions to translate all digital content into multiple languages Lead the project management for all digital content creation liaising with the internal creative agency and freelance creative support Monitor and analyse the performance of digital content across site and app, using data-driven insights to optimise and improve content strategies Ensure all digital content is consistent with the company\’s brand voice, style, and messaging, acting as a key approver Manage the digital content budget, ensuring efficient allocation of resources Lead and manage the digital content team, providing guidance, support, and professional development opportunities As a Head of Digital you will work on Content creation and content project management Approvals for all content Data Savvy Budget Management The Digital team are Performance Marketing, Onsite Content, CRM, Trade, Loyalty and eCommerce Marketing. This person will also work very closely with our Tech, Global Marketing, PR & Advocacy, Brand Marketing and Pro Teams. We\’re a hybrid model with flexibility, allowing you to work how best suits you ~25 days holiday (plus bank holidays) with an additional day to celebrate your birthday ~ Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey ~ Financial security and planning with our pension and life assurance for all ~ Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process. #
Head of Customer Relationship Management (CRM) employer: Charlotte Tilbury Beauty
Contact Detail:
Charlotte Tilbury Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Relationship Management (CRM)
✨Tip Number 1
Familiarise yourself with Charlotte Tilbury's brand voice and style. Understanding their unique approach to beauty and customer engagement will help you align your ideas and strategies with their vision during interviews.
✨Tip Number 2
Showcase your experience in digital content strategies by preparing specific examples of successful campaigns you've led. Be ready to discuss how you used data-driven insights to optimise content, as this is crucial for the role.
✨Tip Number 3
Network with professionals in the beauty and digital marketing industries. Engaging with current employees or industry peers can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your leadership style and how you manage teams effectively. Highlight any experience you have in guiding creative teams and fostering professional development, as this will be key in the Head of CRM position.
We think you need these skills to ace Head of Customer Relationship Management (CRM)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Head of Customer Relationship Management position. Tailor your application to highlight relevant experience in digital content strategies and team management.
Craft a Compelling CV: Your CV should reflect your experience in digital marketing, content creation, and project management. Use specific examples that demonstrate your success in previous roles, particularly in enhancing online presence and customer engagement.
Write a Tailored Cover Letter: In your cover letter, express your passion for the beauty industry and Charlotte Tilbury Beauty specifically. Highlight how your skills align with their goals, especially in managing digital content and collaborating with various teams.
Showcase Data-Driven Insights: Since the role requires monitoring and analysing digital content performance, include examples of how you've used data to inform your strategies in past positions. This will demonstrate your analytical skills and ability to optimise content effectively.
How to prepare for a job interview at Charlotte Tilbury Beauty
✨Understand the Brand
Before your interview, make sure you thoroughly research Charlotte Tilbury Beauty. Familiarise yourself with their products, brand values, and recent campaigns. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Digital Savvy
As the Head of CRM, you'll need to demonstrate your understanding of digital content strategies. Be prepared to discuss specific examples of how you've successfully implemented digital marketing campaigns in the past, and how you used data to drive decisions.
✨Highlight Team Leadership Skills
This role involves managing a team, so be ready to talk about your leadership style. Share experiences where you've guided a team through challenges, supported their professional development, and fostered a collaborative environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and creativity. Think about potential challenges in digital content management and how you would approach them, especially in relation to customer engagement and brand consistency.
