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For Companies At a Glance
- Tasks: Manage client relationships and oversee fund administration for real assets.
- Company: Join Citco, a leading asset servicing provider since 1948, shaping the industry's future.
- Benefits: Enjoy flexible working arrangements, training support, and a diverse workplace culture.
- Why this job: Be part of an innovative team delivering award-winning services in a dynamic environment.
- Qualifications: 15+ years in business or finance, with strong client service management experience required.
- Other info: Citco values diversity and offers accommodations for candidates with disabilities.
The predicted salary is between 72000 - 108000 £ per year.
Client Services Real Assets, Senior Vice President
Join to apply for the Client Services Real Assets, Senior Vice President role at The Citco Group Limited
Client Services Real Assets, Senior Vice President
Join to apply for the Client Services Real Assets, Senior Vice President role at The Citco Group Limited
About Citco
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
Job Description
Senior Vice President Real Assets About Citco
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco. About The Team & Business Line
Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the most respected in the industry. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience. As a core member of our Real Assets Client Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon. Responsibilities
The Role:
- Serve as a Client Service Manager for several mid-sized client relationships (7-8) inclusive of funds investing in Real Estate, Timber, Agriculture, Real Estate Debt and Infrastructure.
- Negotiate fees, prepare pricing models and fee proposals for new funds launches, expanded/additional services and restructuring fees (as needed to maintain appropriate Gross Margin).
- Prepare Business Change Log (BCL) for new clients/funds and present it to Senior Management Team for approval. Once approved forward for resource provisioning.
- Update Client Relationship Management (CRM) system weekly with business relevant client activities, make necessary updates to client and Citco information.
- Ensuring clients remain informed with Citco developments, system updates and product enhancements covering Real Assets and the Citco platform.
- Serve as a point of escalation where Fund Accounting, Investor Relations or Ancillary deliverables are at risk of being delivered late or incomplete, manage expectations and communication with client and internal management, confirming the issue, proposed resolution and timeline for closure, ensuring that all parties remain updated until resolved.
- Serve as the point person for client change requests (CCR). Review request, discuss with client and Citco operations. Prepare fees to present to the client. Close out if approved or not approved.
- Participate in the weekly client service calls to provide input on on-going projects and initiatives.
- Prepare materials and conduct quarterly service calls with Citco teams and clients.
- Lead Client requested DDQ programs, as needed.
- Prepare materials and lead annual in-person client strategy meeting.
- Provide real estate industry knowledge and expertise to clients, Business Development, Executive or Global Relationship Managers and Senior Management teams on sales pitches and client presentations.
- Maintaining strong relationships across Citco Lines of Business (LOB) to ensure cross-selling opportunities are reviewed and acted upon. To the extent clients are a shared LOB client, establish recurring internal meetings to share information and feedback.
- In depth knowledge of full service offering across ALL Ancillary services. Serve as lead and point person for any/all service issues inclusive of revenue and billing activities.
- Monitor and ultimately achieve the ability for clients to serve as a reference.
- Annual Budget planning of revenue for existing and new funds. Each quarter conduct a review of revenue results on an actual to budget basis and provide explanations to the Management Team.
- Review and sign off on weekly hours recorded by all Citco teams for each client/fund to ensure operating cost is complete and correct.
- Quarterly gross margin analysis for clients/funds. If the margin is not met, create a business plan (actions and timeline) to improve results. Present plan to leadership and track quarterly progress.
- Approve all accrued revenue monthly in corporate system by client/funds.
- Approve billing before release to clients.
- Collection of client/fund accounts receivable and, as appropriate, work with the client to ensure prompt settlement within agreed terms.
- Weekly monitoring of Executive Dashboards for accuracy (Revenue, Working Capital, Client Profitability). Research any variances outside of required criteria.
- Ensure internal policies are followed including travel, risk, internal controls, corporate governance/policies.
- Collaborate with Citco operations to understand any new or changed policies and procedures.
- Receive requests for SOC 1 reports and ensure delivery is made to clients (as requested).
Qualifications
About You:
- Degree in Business Administration, Accounting, Finance or related discipline with 15+ years of experience including real estate fund accounting; including a minimum of 10 years of Client Service Management Experience.
- Strong knowledge of real estate and/or private equity fund structures, fund types, and asset operations, familiarity with investment accounting rules and standards, and a keen understanding of applicable tax reporting and regulatory requirements within North America.
- Experience in developing, implementing and optimizing business processes in the real estate investments funds space.
- Strong relationship management skills and experience overseeing client relationships from an operating perspective.
- Problem solver, positive attitude, be curious as to how processes can be improved.
- Resilient personality.
- Strong negotiation and influencing skills.
- Excellent written and verbal communication skills.
- Proficiency in CRM tools, Microsoft Excel, Word, Power Point.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. #INDCIT
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Client Services Real Assets, Senior Vice President (London) employer: The Citco Group Limited
Contact Detail:
The Citco Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Real Assets, Senior Vice President (London)
✨Tip Number 1
Network with professionals in the real assets and fund administration sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into Citco's culture and expectations.
✨Tip Number 2
Familiarise yourself with Citco's services and recent developments in the real assets space. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the company and its operations.
✨Tip Number 3
Prepare to discuss your experience in client service management and how it relates to real estate and private equity fund structures. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues.
✨Tip Number 4
Showcase your problem-solving skills by thinking of potential challenges that might arise in the role and how you would address them. This proactive approach can set you apart from other candidates and highlight your suitability for the position.
We think you need these skills to ace Client Services Real Assets, Senior Vice President (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly in real assets and fund management. Use specific examples that demonstrate your skills in negotiation, relationship management, and problem-solving.
Craft a Compelling Cover Letter: Your cover letter should reflect your understanding of Citco's values and the role's responsibilities. Mention your 15+ years of experience and how it aligns with the requirements, showcasing your knowledge of real estate fund structures and client service management.
Highlight Relevant Skills: In your application, emphasise your strong communication skills, proficiency in CRM tools, and ability to manage multiple client relationships. Provide examples of how you've successfully navigated challenges in previous roles.
Showcase Industry Knowledge: Demonstrate your expertise in the real estate and private equity sectors. Include any relevant certifications or training that would enhance your candidacy, and mention your familiarity with investment accounting rules and regulatory requirements.
How to prepare for a job interview at The Citco Group Limited
✨Showcase Your Industry Knowledge
Given the focus on real assets, it's crucial to demonstrate your understanding of real estate fund structures and asset operations. Prepare to discuss recent trends in the industry and how they might impact Citco's services.
✨Highlight Client Relationship Management Skills
As a Senior Vice President, you'll be managing multiple client relationships. Be ready to share examples of how you've successfully maintained and developed client relationships in the past, particularly in challenging situations.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you identified issues and implemented solutions, especially related to client service or operational challenges.
✨Demonstrate Strong Negotiation Skills
Negotiating fees and proposals is a key part of the role. Prepare to discuss your negotiation strategies and provide examples of successful negotiations you've conducted in previous roles.
