Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via Intercom and phone, resolving queries and enhancing their experience.
- Company: Join Moneybox, a fast-growing company dedicated to helping customers achieve their financial goals.
- Benefits: Enjoy flexible shifts, overtime opportunities, and a supportive team culture.
- Why this job: Be part of a mission-driven team that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for finance are essential.
- Other info: This role requires weekend shifts and offers no visa sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Support Team Executive
LondonOperations – Support Team /Full Time /HybridApply for this jobAbout Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We\’re guided by our belief that wealth isn\’t about the money, it\’s about the means to more – more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.Job Brief We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
What you\’ll do
Our Customer Commitment
Who you are
Working days:
Experience and Skills
Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.Please read before you apply! By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.Apply for this job
Support Team Executive employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Executive
✨Tip Number 1
Familiarise yourself with Moneybox's services and values. Understanding our commitment to customer satisfaction and how we aim to support our users will help you align your responses during interviews and discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role involves interacting with customers via Intercom and phone, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer queries or challenges in previous roles. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Engage with our community on social media or forums related to Moneybox. This not only shows your enthusiasm for the brand but also helps you gain insights into customer feedback and common queries, which can be beneficial during your application process.
We think you need these skills to ace Support Team Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Team Executive role. Emphasise your communication skills, problem-solving abilities, and any experience in customer service or contact centres.
Craft a Compelling Cover Letter: In your cover letter, explain why you find Moneybox exciting and how your background makes you a great fit for the team. Use specific examples to demonstrate your passion for customer service and your understanding of the company's mission.
Showcase Your Communication Skills: Since excellent written and spoken English is crucial for this role, ensure your application is free from grammatical errors and clearly conveys your thoughts. Consider using a friendly yet professional tone to reflect the company culture.
Highlight Relevant Experience: If you have direct experience with Intercom or similar customer support tools, make sure to mention it. Also, include any metrics you've achieved in previous roles that demonstrate your ability to work effectively in a fast-paced environment.
How to prepare for a job interview at Moneybox
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to delight customers, as this aligns perfectly with Moneybox's commitment to exceptional service.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers through various channels, be prepared to showcase your excellent written and spoken English. Practice articulating your thoughts clearly and concisely, as effective communication is key in this position.
✨Familiarise Yourself with Moneybox
Before the interview, take some time to understand Moneybox's services and values. Be ready to discuss why you find the company exciting and how your personal interests in savings and investments align with their mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer queries. Think of specific scenarios from your past experiences where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your analytical abilities.
