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- Tasks: Lead the mortgage servicing team, enhancing customer experience from offer to redemption.
- Company: Join a niche mortgage lender focused on exceptional service and growth.
- Benefits: Enjoy holiday, health cash plans, growth shares, and a supportive work environment.
- Why this job: Shape customer experiences and processes while fostering collaboration and continuous improvement.
- Qualifications: Experience in mortgage operations, especially in primary and special servicing is essential.
- Other info: Office-based role for 3 days a week in London or Glasgow.
The predicted salary is between 48000 - 72000 £ per year.
Head of Servicing Are you an experienced, mortgage servicing professional, seeking a new challenge where you can really shape the customer experience, overseeing the performance of their business from post offer to redemption. Our client, a niche mortgage lender is seeking a Head of Servicing to join their team. The role will include oversight of their completions process and primary servicing, along with vendor management; specifically researching, implementing and maintaining relationships with outsourced servicing providers. This role is supported by the Mortgage Servicing Manager and their team, overseeing the activity completed in house, as well as managing their key service providers which include solicitors, specialist mortgage servicing providers and asset managers. Key duties of the Head of Servicing will include: Working with the Mortgage Servicing Manager, design and implement best in class operational processes which deliver excellent and efficient customer service whilst placing the needs of the customer at the centre of everything we do. For processes managed by our inhouse team, ensure that processes are documented and supported by systems and process, KPIs and SLAs are established, and effective QA is in place. credit risk, operations, compliance, people, change) to control can be demonstrated and that there is continuous improvement. Foster collaborative partnerships to enhance service delivery, with suitable mandated authority, and business growth. Oversee vendor reporting to ensure accurate and timely delivery of required data. Previous experience within mortgage operations, specifically primary and special servicing ideally. Due to the nature of the role, they do require this role holder to be office based 3 days per week and can work at either their London or Glasgow office. Our client offers a fantastic package, which includes holiday, health cash plans, growth shares, and more! They offer a supportive and collaborative working environment, and vast opportunities for growth and development.
Head of Service - Asset Management employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service - Asset Management
✨Tip Number 1
Network with professionals in the mortgage servicing industry. Attend relevant events or join online forums to connect with others who may have insights into the role and the company. This can help you gain valuable information and potentially get a referral.
✨Tip Number 2
Research the latest trends and best practices in mortgage servicing. Being knowledgeable about current industry standards will not only prepare you for interviews but also demonstrate your commitment to excellence in customer service.
✨Tip Number 3
Prepare to discuss your experience with vendor management and operational processes. Think of specific examples where you've successfully implemented improvements or managed relationships with service providers, as this is crucial for the role.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your conversations during interviews to reflect how your personal values align with theirs, especially regarding customer-centric service delivery.
We think you need these skills to ace Head of Service - Asset Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in mortgage servicing and asset management. Focus on specific achievements that demonstrate your ability to improve customer experience and manage vendor relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing customer service in the mortgage sector. Mention how your previous roles have prepared you for overseeing operational processes and fostering partnerships.
Highlight Relevant Skills: Emphasise skills such as process design, compliance knowledge, and team leadership. Use examples from your past work to illustrate how you've successfully implemented best practices in servicing operations.
Showcase Continuous Improvement: Discuss any initiatives you've led that resulted in improved efficiency or customer satisfaction. This could include implementing KPIs, SLAs, or quality assurance processes that align with the role's requirements.
How to prepare for a job interview at Ultimate Banking
✨Showcase Your Mortgage Servicing Expertise
Make sure to highlight your previous experience in mortgage servicing during the interview. Discuss specific examples of how you've improved customer experiences or streamlined processes, as this role heavily focuses on enhancing service delivery.
✨Demonstrate Leadership Skills
As a Head of Service, you'll need to lead a team effectively. Be prepared to share your leadership style and provide examples of how you've successfully managed teams or projects in the past, particularly in a mortgage operations context.
✨Prepare for Vendor Management Questions
Since vendor management is a key part of this role, think about your experience with outsourcing and maintaining relationships with service providers. Be ready to discuss how you've handled vendor performance and any challenges you've faced.
✨Emphasise Continuous Improvement
The role requires a focus on continuous improvement. Prepare to talk about initiatives you've implemented that led to operational enhancements or better customer service, and how you measure success through KPIs and SLAs.
