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- Tasks: Lead client service strategy and team for Treasury Services across EMEA.
- Company: Join BNY, a top global financial services firm with a culture of innovation and inclusivity.
- Benefits: Enjoy competitive pay, flexible resources, generous leave, and volunteer time.
- Why this job: Make a real impact while working in a supportive, high-performing team environment.
- Qualifications: Bachelor's degree and relevant financial services experience required; strong leadership skills essential.
- Other info: BNY is committed to diversity and inclusion, recognised as a top employer.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Director, Head of Client Service EMEA
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Director, Head of Client Service EMEA to join our Treasury Services team. This role is in London.
In this role, you’ll make an impact in the following ways:
- Develop and execute the client service strategy for Treasury Services EMEA, ensuring alignment with the bank’s overall regional and global goals
- Lead the client service team across EMEA with key focus on client experience and driving strategic partnership with our clients to enable commercial growth
- Drive client service transformation agenda to meet strategic business needs through people, process and technology
- Ensure appropriate oversight and governance of our Risk & Control Framework
- Strategize with key stakeholders to deliver strategic client outcomes in a sustainable way with a data driven methodology and robust partnerships to enable scale
- Represent Global Client Service, leading incidents, driving client engagement, communication, and industry thought leadership
- Deliver target objectives across performance, productivity and client satisfaction score
- Cultivate a high performing team culture through mentorship and coaching team members to strengthen employee motivation and training journey requirements
To be successful in this role, we’re seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- A number of years relevant product or financial experience in financial services.
- Strong foundation in transaction banking product knowledge/ecosystems (FX, Payments, Trade Finance, Cash Management, etc.) and end to end operational workflows
- Strong leadership and people management skills with the ability to motivate and inspire a team
- Excellent client focus and stakeholders’ management skills. Possess excellent interpersonal and communication skills with positive attitude, eagerness to learn and make an impact
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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Director, Head of Client Service EMEA (London) employer: BNY Mellon
Contact Detail:
BNY Mellon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Head of Client Service EMEA (London)
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in client service roles. Attend industry events or webinars to connect with potential colleagues and learn more about the company culture at BNY.
✨Tip Number 2
Familiarise yourself with the latest trends in transaction banking and client service strategies. Being knowledgeable about current market dynamics will help you engage in meaningful conversations during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. BNY values strong leadership, so be ready to share specific examples of how you've driven performance and client satisfaction.
✨Tip Number 4
Research BNY's recent initiatives and awards related to innovation and inclusivity. Demonstrating your understanding of their values and achievements can set you apart as a candidate who aligns with their mission.
We think you need these skills to ace Director, Head of Client Service EMEA (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly in transaction banking products. Emphasise leadership roles and any achievements that demonstrate your ability to drive client service strategies.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of BNY's culture and values. Discuss how your background aligns with their goals, particularly in client service transformation and team leadership.
Highlight Relevant Skills: Clearly outline your skills in client focus, stakeholder management, and team motivation. Use specific examples from your past experiences to illustrate how you've successfully led teams and improved client satisfaction.
Showcase Your Industry Knowledge: Demonstrate your knowledge of the financial services industry, especially in areas like FX, Payments, and Cash Management. Mention any relevant certifications or training that support your expertise in these areas.
How to prepare for a job interview at BNY Mellon
✨Understand the Company Culture
Before your interview, take some time to research BNY's culture and values. Familiarise yourself with their commitment to innovation and inclusivity, as this will help you align your answers with what they value in their employees.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on mentorship, motivation, and achieving strategic goals.
✨Highlight Client Service Experience
Since the role focuses on client service, be ready to discuss your experience in managing client relationships. Share specific instances where you've improved client satisfaction or driven commercial growth through strategic partnerships.
✨Prepare for Technical Questions
Given the financial services context, brush up on your knowledge of transaction banking products like FX, Payments, and Trade Finance. Be prepared to discuss how these products fit into operational workflows and how you can leverage them to enhance client service.
