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- Tasks: Join us as a Customer Service Assistant and Pin Technician, delivering fun experiences and maintaining bowling equipment.
- Company: We’re all about entertainment, from bowling to escape rooms, with something for everyone!
- Benefits: Enjoy free bowling, food perks, discounts, and health care benefits while working in a vibrant environment.
- Why this job: Be part of a friendly team, learn new skills, and create memorable experiences for our guests.
- Qualifications: No experience needed, just bring your enthusiasm, confidence, and willingness to learn!
- Other info: Must be 18 or over due to health and safety regulations.
The predicted salary is between 20000 - 28000 £ per year.
Customer Service Assistant / Pin Technician – Surrey Come join our fantastic team. We love to entertain! It\’s in our DNA!… and it\’s not just about bowling. We have lots more to offer from Houdini\’s Escape Rooms, to Karaoke rooms, 4D Laser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fully licensed bars including cocktails, and of course our fabulous food menu. We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We are looking for people who want to work in a fun environment. You need confidence, energy and a positive attitude. The rest we can teach you!! The Role This role is spilt into 2 parts: Customer Service Assistant and Pin Technician. As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. As a Pin Technician, you will be responsible for ensuring that all bowling equipment and the lanes are maintained to a high standard. This will ensure that our customers have the best possible bowling experience when they visit us. You will strive to constantly achieve the highest operating standards, Carrying out preventative maintenance of all bowling equipment and lanes, Undertaking general building maintenance as instructed by the site management team. Action repairs in a timely fashion. Participate, support and encourage the achievement of a positive, friendly and open team atmosphere You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers. Skills You Need Full of determination, enthusiasm, and be able to work in fast-paced environment A nothing is too much trouble attitude Able to provide high levels of customer service and have strong communication skills Fully flexible around working pattern (evening and weekends will be required) Be approachable and helpful Be organised and able to multi-task A strong team player An eye for detail No experience needed, just willingness to learn about bowling machinery An interest in all things technical/mechanic Our Fantastic Benefits Tenpin Treats – Retailer discounts, Smart Tech and Best Doctors Free Bowling for family and friends Free Food (when working 6 hours or more) Enhanced Maternity, Paternity, Adoption leave Medicash Health Care Cash Back Scheme Employee Assistance Programme Free counselling Life assurance – 2 x annual salary Long Service Awards Recommend a Friend Scheme On the Spot Rewards Please note: This vacancy involves working with heavy machinery. Due to Health & Safety regulations, you must be 18 or over to apply. What Happens Next? If you are ready to develop your career with us, click apply and complete the short application process (2 mins).
Customer Service Assistant / Pin Technician - Surrey employer: Tenpin Ltd
Contact Detail:
Tenpin Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant / Pin Technician - Surrey
✨Tip Number 1
Show your enthusiasm for the entertainment industry! When you talk to us, let your passion for fun and engaging customer experiences shine through. We love candidates who are excited about creating memorable moments for our guests.
✨Tip Number 2
Highlight any experience you have in fast-paced environments. Whether it's in hospitality, retail, or any other service role, we want to see that you can thrive under pressure and keep a positive attitude while doing so.
✨Tip Number 3
Demonstrate your willingness to learn about bowling machinery. Even if you don't have prior experience, showing curiosity and a proactive approach to understanding the technical aspects of the job will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you can contribute to a friendly team atmosphere. We value teamwork and want to know how you can help foster a positive environment for both staff and customers alike.
We think you need these skills to ace Customer Service Assistant / Pin Technician - Surrey
Some tips for your application 🫡
Show Your Enthusiasm: In your application, express your excitement about working in a fun environment. Highlight your positive attitude and willingness to learn, as these qualities are essential for the role.
Tailor Your CV: Make sure your CV reflects your customer service skills and any relevant experience, even if it's informal. Emphasize your ability to work in fast-paced environments and your strong communication skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and explains why you want to join the team. Mention your interest in technical/mechanical aspects of the job and your readiness to learn about bowling machinery.
Highlight Flexibility: Since the role requires flexibility with working hours, make sure to mention your availability for evenings and weekends in your application. This shows that you are committed and ready to meet the job's demands.
How to prepare for a job interview at Tenpin Ltd
✨Show Your Enthusiasm
Make sure to express your excitement about working in a fun environment. Share why you love entertainment and how it aligns with the company's mission to provide an outstanding experience for customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to handle questions, resolve issues, and create a positive atmosphere for guests.
✨Highlight Your Team Spirit
Emphasize your ability to work well in a team. Discuss experiences where you supported colleagues or contributed to a friendly and open team atmosphere, as this is crucial for the role.
✨Be Ready to Learn
Since no prior experience is needed, show your willingness to learn about bowling machinery and maintenance. Express your interest in technical aspects and how you can quickly adapt to new tasks.
