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- Tasks: Engage with customers via Intercom and phone, resolving queries and enhancing their experience.
- Company: Join Moneybox, a fast-growing company dedicated to helping customers achieve their financial goals.
- Benefits: Enjoy a Monday to Friday schedule, no weekends, with opportunities for overtime.
- Why this job: Be part of a team that values customer satisfaction and personal growth in a dynamic environment.
- Qualifications: Strong communication skills, problem-solving abilities, and experience in a contact centre are essential.
- Other info: No visa sponsorship available; applicants must be eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Support Team Executive – Sunrise Team role at Moneybox
Join to apply for the Support Team Executive – Sunrise Team role at Moneybox
We are currently growing at a rapid pace with more and more people using Moneybox. To support this exciting growth, we’re looking for someone to join our Support team and to ensure that Moneybox continues to be known for taking pride in supporting and delighting both existing and potential customers. We want to go above and beyond wherever we can and ensure that using the service is a great experience.
What You\’ll Do
- Interacting with current and potential customers through Intercom and phone to address any queries they have.
- Interacting with the Operations and Compliance team to ensure a great customer experience.
- Interacting with the Product team to continually improve the customer experience.
- Look for ways to go ‘above and beyond’ to make customers happy.
- Raising awareness of our mortgage advice service to help customers on their home-buying journey.
Our Customer Commitment
- Here at Moneybox, we\’re here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home.
- Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.
- That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.
- We RAISE the bar with our service….
- Relationship:
- We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers\’ wins and aim to provide an excellent standard of service.
- Advocacy:
- We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.
- Integrity:
- We work honestly, fairly and with our customer\’s best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.
- Simplicity:
- We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services.
- Expert App Knowledge:
- We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.
Who You Are
- A driven, ambitious individual who’s looking to build their career at an exciting very- fast-growing company.
- Naturally personable, great communicator who has a passion for their work and the people they work with.
- Excited about being part of a fast-growing company that’s trying to make a positive mark on the world.
- Interested in savings and investments personally, with a desire to gain even more knowledge in both of these areas.
- Knows how to have fun whilst maintaining a professional outlook.
- Working days: Five days per week Monday – Friday, no weekends. Shifts are 5am – 1:30pm, Additional overtime hours are also available. Please note that during your training period hours will be 9am – 5:30pm
Experience And Skills
- Excellent written and spoken English.
- Ability to work well both individually and as part of a team.
- Experience working to metrics in a contact center environment.
- Good analytical and problem solving skills.A ‘high-output do-er’ with a desire to work in a fast-paced, fast-changing startup environment.
- Able to confidently prioritise tasks, identify patterns and work independently.
- Direct experience with Intercom.
Visa Sponsorship
At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.
We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.
We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email:
Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Support Team Executive - Sunrise Team employer: Moneybox
Contact Detail:
Moneybox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Team Executive - Sunrise Team
✨Tip Number 1
Familiarise yourself with the Moneybox app and its features. Understanding how the app works will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company and its services during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a customer service context. Practising how to handle various customer scenarios can prepare you for real interactions and show that you're ready to go above and beyond for customers.
✨Tip Number 3
Gain some experience with Intercom or similar customer support tools. If you can demonstrate familiarity with these platforms, it will give you an edge over other candidates who may not have that experience.
✨Tip Number 4
Research common customer pain points in the financial services sector. Being able to discuss these issues and suggest potential solutions during your interview will show that you understand the challenges customers face and are prepared to advocate for them.
We think you need these skills to ace Support Team Executive - Sunrise Team
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Support Team Executive at Moneybox. Familiarise yourself with their customer commitment and values to align your application with what they are looking for.
Tailor Your CV: Highlight relevant experience in customer support, especially in a contact centre environment. Emphasise your communication skills and any experience with tools like Intercom, as these are crucial for the role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your desire to contribute to a fast-growing company. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential qualities for the role.
How to prepare for a job interview at Moneybox
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to delight customers, as this aligns perfectly with Moneybox's commitment to exceptional service.
✨Demonstrate Your Communication Skills
Since the role involves interacting with customers through various channels, be prepared to showcase your excellent written and spoken English. Practice articulating your thoughts clearly and concisely, and consider using the STAR method to structure your responses.
✨Familiarise Yourself with Intercom
As direct experience with Intercom is a requirement, take some time to learn about its features and functionalities. If you have prior experience, be ready to discuss specific instances where you used it to enhance customer interactions.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Think of examples where you've successfully resolved issues in a fast-paced environment, and be ready to explain your thought process during these situations.
